Difference between revisions of "Troubleshooting"

Revision as of 22:00, 11 November 2015

If something is wrong, run the health check under "Advanced" in the server panels.

Solr

If items are missing from Content Station or if the Search tool has no list of facets on the left, Solr may be down.

Recovering lost work

Use either versions or Time Machine backup. Note that INDD files live in the WebEdit directory that's part of Edit.

Elvis credential error

Info on recovering from this error without losing work

See more info on InDesign recovery here.

Before rebooting

Ensure no one is in Elvis

From the desktop client: System—>Manage sessions

Ensure no one is in Enterprise

From the admin panels: Advanced—>Online users

Stop Elvis server

From the application on Prod.

InDesign server

Unmount WebEdit folder.

After a reboot

• Production
  • Data HD should be mounted
  • Elvis Server should open and start running
  • Apache Solr should boot
    • If not running, check Solr for restart instructions.
  • This should also start Enterprise.
  • Enterprise Admin—>Health Check
    • Make fixes, re-run health check
  • Elvis Admin—>Server status
• INDD server
  • INDD server should boot
  • Ensure WebEdit folder is properly mounted
  • Smart Mover should boot
    • Drag Smart Mover starter to terminal and hit return to start the service.
    • Choose smart mover service from Smart Mover menu and enter “ww”.
  • System prefs login items
    • Smart Mover
    • INDD server