Difference between revisions of "Troubleshooting"

Revision as of 20:59, 26 August 2015

If something is wrong, run the health check under "Advanced" in the server panels.

If items are missing from Content Station or if the Search tool has no list of facets on the left, Solr may be down.

From the desktop client: System—>Manage sessions

From the admin panels: Advanced—>Online users

Enterprise Admin—>Health Check
- Make fixes, re-run health check
Elvis Admin—>Server status
INDD server
- INDD server should boot
Smart Mover should boot
- Drag Smart Mover starter to terminal and hit return to start the service.
- Choose smart mover service from Smart Mover menu and enter “ww”.
Production server
- Data HD should be mounted
- Enterprise should boot
- Elvis should boot
- Apache Solr should boot
  - If not running, check Solr for restart instructions.
- System prefs login items
  - Smart Mover
  - INDD server

Use either versions or Time Machine backup.

For InDesign, see more info [1].

Revision as of 20:57, 26 August 2015 (view source) Dani (Talk \| contribs) (Created page with "If something is wrong, run the health check under "Advanced" in the server panels. ==Solr== If items are missing from Content Station or if the Search tool has no list of...")		Revision as of 20:59, 26 August 2015 (view source) Dani (Talk \| contribs) m Newer edit →
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	For InDesign, see more info [https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html\|here].		For InDesign, see more info [https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html\|here].
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