Difference between revisions of "Bug log"

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(Steve V unable to use typography options in INDD)
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| 11/18/2015 9:00 a.m. || Jeff || Enterprise/Outlook || no longer receiving notification emails || suspect Outlook issue; suggested he open a ticket || unknown
 
| 11/18/2015 9:00 a.m. || Jeff || Enterprise/Outlook || no longer receiving notification emails || suspect Outlook issue; suggested he open a ticket || unknown
 
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| 11/19/2015 9:00 a.m. || Steve V || Smart Connection || no access to font panels in Meatingplace TOC template || created access profile for art that doesn't allow deletes but has all typography permissions || should fix it
 
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[[Category:Admin]]
 
[[Category:Admin]]

Revision as of 16:21, 19 November 2015

Date/Time User Server/System Error Solutions tried Fixed?
11/10/2015 10:30 a.m. Dani INDD PDFtoFTP process hung; process empty when killed Restored process from backup Y
11/11/2015 11:00 a.m. Michelle Enterprise layout opened last week still checked out in her name, but opens as read-only aborted checkout for now
11/12/2015 9:30 a.m. Dani Smart Connection slow check-ins and check-outs (1:54) had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files) N; updated existing Aysling ticket
11/12/2015 10:30 a.m. Steve V Smart Connection Meatingplace feature template lost about 20 master pages checking backups N
11/12/2015 2:20 p.m. Liz Content Station Aaron London images triggering Elvis asset not found error moved Elvis assets from her user zone to Plate folder Y
11/16/2015 2:00 p.m. Dani INDD server process appears to have hung; Health Check spins interminably on INDD server step will restart process after everyone leaves Y
11/16/2015 3:00 p.m. Dani Prod Elvis server app not running—why? Can still connect to Prod via client. Paco: this is expected behavior apparently not actually a problem, so Y
11/16/2015 3:00 p.m. Bert and Brittany Content Station dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document will re-examine once INDD server is up and running Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m. Dani Health Check can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago) wait and see? unknown
11/18/2015 9:00 a.m. Jeff Enterprise/Outlook no longer receiving notification emails suspect Outlook issue; suggested he open a ticket unknown
11/19/2015 9:00 a.m. Steve V Smart Connection no access to font panels in Meatingplace TOC template created access profile for art that doesn't allow deletes but has all typography permissions should fix it