Bug log

Date/Time	User	Server/System	Error	Solutions tried	Fixed?
11/10/2015 10:30 a.m.	Dani	INDD	PDFtoFTP process hung; process empty when killed	Restored process from backup	Y
11/11/2015 11:00 a.m.	Michelle	Enterprise	layout opened last week still checked out in her name, but opens as read-only	aborted checkout	for now
11/12/2015 9:30 a.m.	Dani	Smart Connection	slow check-ins and check-outs (1:54)	had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files)	N; updated existing Aysling ticket
11/12/2015 10:30 a.m.	Steve V	Smart Connection	Meatingplace feature template lost about 20 master pages	checking backups	N
11/12/2015 2:20 p.m.	Liz	Content Station	Aaron London images triggering Elvis asset not found error	moved Elvis assets from her user zone to Plate folder	Y
11/16/2015 2:00 p.m.	Dani	INDD server	process appears to have hung; Health Check spins interminably on INDD server step	will restart process after everyone leaves	Y
11/16/2015 3:00 p.m.	Dani	Prod	Elvis server app not running—why? Can still connect to Prod via client.	Paco: this is expected behavior	apparently not actually a problem, so Y
11/16/2015 3:00 p.m.	Bert and Brittany	Content Station	dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document	will re-examine once INDD server is up and running	Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m.	Dani	Health Check	can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago)	wait and see?	unknown
11/18/2015 9:00 a.m.	Jeff	Enterprise/Outlook	no longer receiving notification emails	suspect Outlook issue; suggested he open a ticket	unknown