Difference between revisions of "Troubleshooting"
From MTG Wiki
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==After a reboot== | ==After a reboot== | ||
| − | *Enterprise Admin—>Health Check | + | *Production |
| − | **Make fixes, re-run health check | + | **Data HD should be mounted |
| − | *Elvis Admin—>Server status | + | **Elvis Server should open and start running |
| + | **Apache Solr should boot | ||
| + | ***If not running, check [[Solr]] for restart instructions. | ||
| + | **This should also start Enterprise. | ||
| + | **Enterprise Admin—>Health Check | ||
| + | ***Make fixes, re-run health check | ||
| + | **Elvis Admin—>Server status | ||
*INDD server | *INDD server | ||
**INDD server should boot | **INDD server should boot | ||
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**Drag Smart Mover starter to terminal and hit return to start the service. | **Drag Smart Mover starter to terminal and hit return to start the service. | ||
**Choose smart mover service from Smart Mover menu and enter “ww”. | **Choose smart mover service from Smart Mover menu and enter “ww”. | ||
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**System prefs login items | **System prefs login items | ||
***Smart Mover | ***Smart Mover | ||
Revision as of 21:58, 11 November 2015
If something is wrong, run the health check under "Advanced" in the server panels.
Contents
Solr
If items are missing from Content Station or if the Search tool has no list of facets on the left, Solr may be down.
Recovering lost work
Use either versions or Time Machine backup. Note that INDD files live in the WebEdit directory that's part of Edit.
Elvis credential error
Info on recovering from this error without losing work
See more info on InDesign recovery here.
Before rebooting
Ensure no one is in Elvis
From the desktop client: System—>Manage sessions
Ensure no one is in Enterprise
From the admin panels: Advanced—>Online users
Stop Elvis server
From the application on Prod.
InDesign server
Unmount WebEdit folder.
After a reboot
- Production
- Data HD should be mounted
- Elvis Server should open and start running
- Apache Solr should boot
- If not running, check Solr for restart instructions.
- This should also start Enterprise.
- Enterprise Admin—>Health Check
- Make fixes, re-run health check
- Elvis Admin—>Server status
- INDD server
- INDD server should boot
- Ensure WebEdit folder is properly mounted
- Smart Mover should boot
- Drag Smart Mover starter to terminal and hit return to start the service.
- Choose smart mover service from Smart Mover menu and enter “ww”.
- System prefs login items
- Smart Mover
- INDD server
