Difference between revisions of "Bug log"

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(Elvis and detach component fixes)
 
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| 1/25/2016 12:45 pm || Dani || Smart Mover || HOTELS, HIO and CarneTec processes stuck. Killed the last two; HOTELS threw “Service exception error in ControlSocketClass (command=215)" || Killed 2/3 stuck processes || yes
 
| 1/25/2016 12:45 pm || Dani || Smart Mover || HOTELS, HIO and CarneTec processes stuck. Killed the last two; HOTELS threw “Service exception error in ControlSocketClass (command=215)" || Killed 2/3 stuck processes || yes
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|-
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| 1/28/2016 2:05 pm || Jeff || Elvis client || Usage rights field appears by default for some images being imported but not on others || Showed him how to get it back || yes, but wtf?
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|-
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| 1/28/2016 2:50 pm || Barbara || Content Station (build 153) || Unable to drag HIO photos from Elvis tab to dossier tab; Brittany was watching and was able to do so on her account || Verified that bbohn is part of editteamhotels and that editteamhotels has perms for HIO brand || not sure
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|-
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| 2/1/2016 9 am || Tom || Content Station (build 300) || Same as Barbara above. Tried both on WiFi and on wired || Images in question were already in dossiers for CarneTec brands. Meatingplace eds didn't have access to those brands. Added additional editorial groups to access profiles for each brand. || Y
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|-
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| 2/1/2016 3.30 pm || Tom || Content Station (build 300) || Disappeared from "Route to" list || Confirmed; his user page in WW admin pages looks normal. || no
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|-
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| 2/4/2016 4.33 pm || Bert || Smart Connection || ticket 291360 || Found these in the log around that time: 2/4/16 4:33:51.662 PM com.apple.backupd[50909]: Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb
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 +
[5:07]
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2/4/16 4:33:38.145 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[93657]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook || will suggest he recover
 +
|-
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| 2/8/2016 2.30 pm || Barbara || Smart Connection || Unable to edit callout, even though callout appears to be properly linked and she can edit the rest of the story || She opened it up in Content Station and was able to make her changes in the MCTE. After that, she was also able to edit the callout in Smart Connection. || Y, but what was that?
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|-
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| 2/8/2016 3.50 pm || Amy Carter || Smart Connection || Unable to connect, while others in and out of the office could do so.  || Log for her last PDF job is as follows:
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<nowiki>[2016-02-08 15:37:56.138] [info] InDesign Server version=[v8.0.0.370]
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[2016-02-08 15:37:56.195] [info] Installed plugin: [SCID800] version=[v8.3.9 build 234] state=[server]
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[2016-02-08 15:37:56.215] [cons] SGLP ----------------
 +
[2016-02-08 15:37:56.217] [cons] SGLP myserver []
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[2016-02-08 15:37:56.219] [cons] SGLP activeUser []
 +
[2016-02-08 15:37:56.221] [cons] SGLP ----------------
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[2016-02-08 15:37:56.223] [cons] SGLP Login to Enterprise, using credentials from SGLPlus->Config.php
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[2016-02-08 15:37:56.225] [cons] SGLP Login to [Enterprise] [woodwing] [ww]
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[2016-02-08 15:37:58.713] [cons] SGLP Login done, Open object[6455]
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[2016-02-08 15:37:59.191] [cons] SGLP Check-in cb1601_page39 (generating previews and PDF)
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[2016-02-08 15:38:01.429] [cons] SGLP Error when checking in, unlocking document without creating preview
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[2016-02-08 15:38:01.508] [cons] SGLP -- Layout unlocked --
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[2016-02-08 15:38:01.511] [cons] SGLP Logout [Enterprise]
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[2016-02-08 15:38:01.583] [cons] SGLP Job Completed
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[2016-02-08 15:38:01.585] [cons] SGLP ----------------</nowiki>
 +
and she sees the following: [[File:Screen_Shot_2016-02-08_at_3.55.06_PM.png]]
 +
Very next entry in Console is: 2/8/16 3:39:22.279 PM com.apple.backupd[522]: Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb
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|| N; Dani processed pages for her
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|-
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| 2/8/2016 4.30 pm || Barbara || Smart Connection || "every time I edit a caption, I lose the last line of text and InCopy tells me I’m a line over, even if all I’ve done is remove a comma" || Suggested she get fonts ASAP || N
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|-
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| 2/9/2016 12.15 pm || Liz || Smart Connection || unable to use characters panel in InCopy, even though she has the right access profile/permissions to do so || Asked Bert if there are new fonts in this issue; confirmed that I can do it but that Liz can't while using my machine || N
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|-
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| 2/9/2016 1:30 pm || Amy Carter || Smart Connection || processing pages but PDFs not appearing in Content Station || INDD logs ok; verified that PDFs aren't there; turned off Time Machine and Spotlight on INDD || N
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|-
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| 3/2/2016 9:30 am || Mike Fielding || Content Station || can't rearrange components within an article || looking for information about previous incidents like this || N
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|-
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| 3/2/2016 4:30 pm || Tom || Content Station 300 || can't drag and drop images from Elvis to dossier—all of a sudden, after spending all day doing just that. Images not associated with other brands. || can do it when logged into his account on Dani's computer, which uses build 154 || Ish? Task accomplished. Bug remains unexplained.
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|-
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| 3/9/2016 10:20 am || Art Contractor Laptop || Smart Connection || all images removed from M1604 Thought Leader. Presumably, her connection to Elvis dropped. || log out, quit INDD, reopen || Y
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|-
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| 3/16/2016 2:20 pm || Liz || Content Station || Sandwich article for diners not retaining styles; possibly moving copy around (duplicate names and restaurant info) || Dani turned on Font Explorer, restyled, tidied, removed lines between grafs || for now, at least, Y
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|-
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| 3/16/2016 2:20 pm || Liz || Elvis || Filipino photos showing up in Diner folders; halohalo pic does have a related object || will investigate || N
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|-
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| 3/16/2016 2:20 pm || Katie Wilson || Drupal || no ingredients in recipe edit view || will investigate || N
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|-
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| 3/22/2016 11:00 am || Karen || Smart Connection || images disappearing on layout open || session likely expired; log out, quit, start INDD again, log in || Y
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|-
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| 9/12/2016 4:00 pm || Carolina || Smart Connection || document failed to save; can't write to unknown document—she had the layout checked out but it didn't think the article was checked out. Tricking it didn't work. || detach article; Smart Connection—>Create article from document; verify that it's editable in InCopy || Y
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|-
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| 10/26/2016 10:00 am || Art department as a whole || Smart Connection || no images on layout open || Elvis connection interrupted. Abort checkout (DO NOT SAVE or images will need to be replaced), log out, quit INDD, start over to force a new connection to Elvis. Images should be there.
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|-
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| 10/25/2016 9:00 am || Bert || Smart Connection || component detached from article || The cut command detaches components. Drag component into element again; styling should remain.
 
|}
 
|}
 
[[Category:Admin]]
 
[[Category:Admin]]

Latest revision as of 15:59, 26 October 2016

Date/Time User Server/System Error Solutions tried Fixed?
11/10/2015 10:30 a.m. Dani INDD PDFtoFTP process hung; process empty when killed Restored process from backup Y
11/11/2015 11:00 a.m. Michelle Enterprise layout opened last week still checked out in her name, but opens as read-only aborted checkout for now
11/12/2015 9:30 a.m. Dani Smart Connection slow check-ins and check-outs (1:54) had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files) N; updated existing Aysling ticket
11/12/2015 10:30 a.m. Steve V Smart Connection Meatingplace feature template lost about 20 master pages checking backups N
11/12/2015 2:20 p.m. Liz Content Station Aaron London images triggering Elvis asset not found error moved Elvis assets from her user zone to Plate folder Y
11/16/2015 2:00 p.m. Dani INDD server process appears to have hung; Health Check spins interminably on INDD server step will restart process after everyone leaves Y
11/16/2015 3:00 p.m. Dani Prod Elvis server app not running—why? Can still connect to Prod via client. Paco: this is expected behavior apparently not actually a problem, so Y
11/16/2015 3:00 p.m. Bert and Brittany Content Station dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document will re-examine once INDD server is up and running Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m. Dani Health Check can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago) wait and see? Y, after hardware restart on 11/19
11/18/2015 9:00 a.m. Jeff Enterprise/Outlook no longer receiving notification emails suspect Outlook issue; suggested he open a ticket unknown
11/19/2015 9:00 a.m. Steve V Smart Connection no access to font panels in Meatingplace TOC template created access profile for art that doesn't allow deletes but has all typography permissions Y
11/19/2015 1:20 p.m. Dani and Ben (officewide) Prod no access to server; remote desktop not working; manual access not working restarted box using protocol from Wiki Y
11/19/2015 1:40 p.m. Dani Prod prompted for IonCube install when running Health Check locally worked when done from another system N
11/20/2015 10:00 a.m. Liz Content Station unable to edit certain grafs of body component after pasting straight from Outlook ran copy through TextWrangler before pasting into Content Station Y
11/20/2015 1:50 p.m. Jeff (confirmed by Dani) Content Station made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't might need to re-examine that INDD script? N
11/23/2015 10:30 a.m. officewide Elvis down first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error opened Aysling ticket; stopped server and manually killed postgres processes Y
11/24/2015 8:30 a.m. officewide Content Station down users able to log in but then the program freezes. App and web both affected; Smart Connection ok. found components defined outside of brand tags in componentdefs.xml Y
11/24/2015 10:00 a.m. Michelle Smart Connection consistent bug with feature story for HIO1512; pencil icon appears but no window opens reverted to previous version (multiple times) Y, but why do individual layouts become so unstable?
12/3/2015 10:30 a.m. Jeff Content Station dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue true of multiple dossiers within that issue; Solr is ok Y, opening properties for each dossier and hitting ok resolved (but why did it happen?)
12/08/2015 8:10 pm All Elvis History was not showing in left hand panel of Elvis, but it was being recorded, shown in the right hand panel and in Enterprise as well. Ran REINDEX INDEX usage_log_source_asset_path_index on the Elvis Stats DB and problem was fixed. Y
12/09/2015 9:40 am Michelle Smart Connection Created a new layout, saved it, but was then unable to save it. Could check out only a read-only copy because it was already checked out in her name. Aborted checkout Y, but WTF?
12/14/2015 4:40 pm Erin Adobe Air Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application" Sent her downgrade instructions for Air 19 should be a Y
12/17/2015 2:20 pm Brittney Smart Connection Unable to save changes to M1602 Recipephile (same layotu that gave Bert trouble the day before) Error message and Elements panel showed one article's body component placed on both a layout page and a master page. Deleted from master page. Y
12/17/2015 2:20 pm Brittney Smart Connection Unable to drag content from story onto page; system making error noise; article definitely contains content Realized she was attempting to drag from article template, not article Y
12/23/2015 10:20 am Brittney & Bert Smart Connection From Bert: "I don’t know how to explain this, but two files keep changing file names for the Design story: Villa 8

Main Bar 4. They changed names in front of me to: H1601_Design_Cigar H1601_Design_Bathroom. After they changed their names, they reverted back to the first ones I saw.

SmartMover was working on that file at the exact moment. No conclusion because fiels still worked. Bert thinks, "Whoever transferred them to Content Station must’ve changed the name in Content Station. " N
12/17/2015 1:20 pm Brittney Smart Connection I just ran into an another bump while using smart connection. While I was working on the file “038H1601bnb” Indesign crashed a couple times. After the second crash I decided to try shutting down the program and reopening. However, when I tried to check in/close the file I was given the error “Failed to save the document” . I went to save for offline use and realized that some of the articles were still checked out. So before closing for offline use, I went to check in the article titled “H1601_fnb4”, however, I was given the following error “H1601_FnB4.wcml Cannot write to ‘unknown document’”. I deleted that article from the layout and then was able to check out/close the file just fine. That said, I am wondering if that article is possible corrupted and whether or not I am safer to just start over from scratch before putting more work into a file that might have problems later on (although, if the article is bad, then it might mess up any file it is attached to.) Steve opened and saved, no problem. Asked Britt to turn off her wifi, perhaps a weak connection dropped at a crucial time. N
1/20/2016 10:30 am Liz Content Station Between check-ins and check-outs, CS is eating entire lines of the story (mid-word—weird stuff) and disregarding style changes. It did this while Dani was watching. Liz reports that one part of the story (FIlipino Spotlight Seafood) was being particularly troublesome and speculated that she may have skipped TextWrangler when pasting from Word. She replaced that graf; it removed the styling on the subhead below on next open. She deleted that and retyped it. WiFi was off the whole time. unclear
1/21/2016 10:30 am Liz Content Station General content oddities with On the Side for PL1603—unable to edit last graf, then style issues (italic char style not showing up as ital on my screen), might not have deleted a line system says she deleted INDD server has ITC Cheltenham font but it's not installed in Font Book unclear
1/25/2016 12:15 pm Amy Carter Smart Connection Single-page ad PDFs showing up in Ads dossier instead of in the PDFs dossier Verified that INDD server is running; why aren't there any jobs in the INDD server queue after Thursday? unclear
1/25/2016 12:45 pm Dani Smart Mover HOTELS, HIO and CarneTec processes stuck. Killed the last two; HOTELS threw “Service exception error in ControlSocketClass (command=215)" Killed 2/3 stuck processes yes
1/28/2016 2:05 pm Jeff Elvis client Usage rights field appears by default for some images being imported but not on others Showed him how to get it back yes, but wtf?
1/28/2016 2:50 pm Barbara Content Station (build 153) Unable to drag HIO photos from Elvis tab to dossier tab; Brittany was watching and was able to do so on her account Verified that bbohn is part of editteamhotels and that editteamhotels has perms for HIO brand not sure
2/1/2016 9 am Tom Content Station (build 300) Same as Barbara above. Tried both on WiFi and on wired Images in question were already in dossiers for CarneTec brands. Meatingplace eds didn't have access to those brands. Added additional editorial groups to access profiles for each brand. Y
2/1/2016 3.30 pm Tom Content Station (build 300) Disappeared from "Route to" list Confirmed; his user page in WW admin pages looks normal. no
2/4/2016 4.33 pm Bert Smart Connection ticket 291360 Found these in the log around that time: 2/4/16 4:33:51.662 PM com.apple.backupd[50909]: Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb

[5:07] 2/4/16 4:33:38.145 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[93657]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook || will suggest he recover

2/8/2016 2.30 pm Barbara Smart Connection Unable to edit callout, even though callout appears to be properly linked and she can edit the rest of the story She opened it up in Content Station and was able to make her changes in the MCTE. After that, she was also able to edit the callout in Smart Connection. Y, but what was that?
2/8/2016 3.50 pm Amy Carter Smart Connection Unable to connect, while others in and out of the office could do so. Log for her last PDF job is as follows: 
[2016-02-08 15:37:56.138] [info] InDesign Server version=[v8.0.0.370]
 [2016-02-08 15:37:56.195] [info] Installed plugin: [SCID800] version=[v8.3.9 build 234] state=[server]
 [2016-02-08 15:37:56.215] [cons] SGLP ----------------
 [2016-02-08 15:37:56.217] [cons] SGLP myserver []
 [2016-02-08 15:37:56.219] [cons] SGLP activeUser []
 [2016-02-08 15:37:56.221] [cons] SGLP ----------------
 [2016-02-08 15:37:56.223] [cons] SGLP Login to Enterprise, using credentials from SGLPlus->Config.php
 [2016-02-08 15:37:56.225] [cons] SGLP Login to [Enterprise] [woodwing] [ww]
 [2016-02-08 15:37:58.713] [cons] SGLP Login done, Open object[6455]
 [2016-02-08 15:37:59.191] [cons] SGLP Check-in cb1601_page39 (generating previews and PDF)
 [2016-02-08 15:38:01.429] [cons] SGLP Error when checking in, unlocking document without creating preview
 [2016-02-08 15:38:01.508] [cons] SGLP -- Layout unlocked --
 [2016-02-08 15:38:01.511] [cons] SGLP Logout [Enterprise]
 [2016-02-08 15:38:01.583] [cons] SGLP Job Completed
 [2016-02-08 15:38:01.585] [cons] SGLP ----------------

and she sees the following: Screen Shot 2016-02-08 at 3.55.06 PM.png Very next entry in Console is: 2/8/16 3:39:22.279 PM com.apple.backupd[522]: Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb

N; Dani processed pages for her
2/8/2016 4.30 pm Barbara Smart Connection "every time I edit a caption, I lose the last line of text and InCopy tells me I’m a line over, even if all I’ve done is remove a comma" Suggested she get fonts ASAP N
2/9/2016 12.15 pm Liz Smart Connection unable to use characters panel in InCopy, even though she has the right access profile/permissions to do so Asked Bert if there are new fonts in this issue; confirmed that I can do it but that Liz can't while using my machine N
2/9/2016 1:30 pm Amy Carter Smart Connection processing pages but PDFs not appearing in Content Station INDD logs ok; verified that PDFs aren't there; turned off Time Machine and Spotlight on INDD N
3/2/2016 9:30 am Mike Fielding Content Station can't rearrange components within an article looking for information about previous incidents like this N
3/2/2016 4:30 pm Tom Content Station 300 can't drag and drop images from Elvis to dossier—all of a sudden, after spending all day doing just that. Images not associated with other brands. can do it when logged into his account on Dani's computer, which uses build 154 Ish? Task accomplished. Bug remains unexplained.
3/9/2016 10:20 am Art Contractor Laptop Smart Connection all images removed from M1604 Thought Leader. Presumably, her connection to Elvis dropped. log out, quit INDD, reopen Y
3/16/2016 2:20 pm Liz Content Station Sandwich article for diners not retaining styles; possibly moving copy around (duplicate names and restaurant info) Dani turned on Font Explorer, restyled, tidied, removed lines between grafs for now, at least, Y
3/16/2016 2:20 pm Liz Elvis Filipino photos showing up in Diner folders; halohalo pic does have a related object will investigate N
3/16/2016 2:20 pm Katie Wilson Drupal no ingredients in recipe edit view will investigate N
3/22/2016 11:00 am Karen Smart Connection images disappearing on layout open session likely expired; log out, quit, start INDD again, log in Y
9/12/2016 4:00 pm Carolina Smart Connection document failed to save; can't write to unknown document—she had the layout checked out but it didn't think the article was checked out. Tricking it didn't work. detach article; Smart Connection—>Create article from document; verify that it's editable in InCopy Y
10/26/2016 10:00 am Art department as a whole Smart Connection no images on layout open Elvis connection interrupted. Abort checkout (DO NOT SAVE or images will need to be replaced), log out, quit INDD, start over to force a new connection to Elvis. Images should be there.
10/25/2016 9:00 am Bert Smart Connection component detached from article The cut command detaches components. Drag component into element again; styling should remain.
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