Troubleshooting

If something is wrong, run the health check under "Advanced" in the server panels.

Images removed in INDD

Check INDD server! Run top to look for percentage of CPU in use and console for InDesign server activity. If a server process appears to be stuck, use sudo kill (process number).

Solr

If items are missing from Content Station or if the Search tool has no list of facets on the left, Solr may be down.

Recovering lost work

Use either versions or Time Machine backup. Note that INDD files live in the WebEdit directory that's part of Edit.

Elvis credential error

Info on recovering from this error without losing work

See more info on InDesign recovery here.

Before rebooting

Ensure no one is in Elvis

From the desktop client: System—>Manage sessions

Ensure no one is in Enterprise

From the admin panels: Advanced—>Online users

Stop Elvis server

From the application on Prod.

InDesign server

Unmount WebEdit folder.

After a reboot

• Production
  • Data HD should be mounted
  • Elvis Server should open and start running
  • Apache Solr should boot
    • If not running, check Solr for restart instructions.
  • This should also start Enterprise.
  • Enterprise Admin—>Health Check
    • Make fixes, re-run health check
  • Elvis Admin—>Server status
• INDD server
  • INDD server should boot
  • Ensure WebEdit folder is properly mounted
  • Smart Mover should boot
    • Drag Smart Mover starter to terminal and hit return to start the service.
    • Choose smart mover service from Smart Mover menu and enter “ww”.
  • System prefs login items
    • Smart Mover
    • INDD server

Indesign Client

   - Aysling and Plate crashes
   - Why does INDD crash?
       - Is this an INDD problem?
       - Is this an Aysling problem?
   - Troubleshooting steps
          - Check article import
               - Did the copy come in clean from TextWrangler?
               - Is there any Word or other formatting in it?
       - Check top 
           - Too many apps?
           - Not enough memory?
           - Kill some apps, free up memory?
       - Check Console
           - Any obvious errors?
       - Check Disk utility
           - Permissions
           - Disk errors?
       - Reboot INDD
           - Latest version?
           - Version same as all others?
           - Check INDD plugins/troubleshoot
           - Check INDD prefs
           - Check INDD
           - Check fonts
               - What if you replace all fonts in the doc with a standard 13 font?
               - Does the doc get better?
               - Does the font in question work on another machine?
       - Reboot Smart Connection
       - Reboot Computer
              -Does computer connect to network via Ethernet? It should.
              -Does computer connect to servers via AFP? It should NOT use SMB.
       - Open doc on another identical  machine.
           - Does it work?
           - Does it throw errors?
           - What’s the difference?
       - Connections
           - Ethernet connection but not Wifi
           - AFP connection not SMB
           - Is the computer connected to the VPN? It does not need to be. Woodwing does not require that.