Bug log

Date/Time	User	Server/System	Error	Solutions tried	Fixed?
11/10/2015 10:30 a.m.	Dani	INDD	PDFtoFTP process hung; process empty when killed	Restored process from backup	Y
11/11/2015 11:00 a.m.	Michelle	Enterprise	layout opened last week still checked out in her name, but opens as read-only	aborted checkout	for now
11/12/2015 9:30 a.m.	Dani	Smart Connection	slow check-ins and check-outs (1:54)	had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files)	N; updated existing Aysling ticket
11/12/2015 10:30 a.m.	Steve V	Smart Connection	Meatingplace feature template lost about 20 master pages	checking backups	N
11/12/2015 2:20 p.m.	Liz	Content Station	Aaron London images triggering Elvis asset not found error	moved Elvis assets from her user zone to Plate folder	Y
11/16/2015 2:00 p.m.	Dani	INDD server	process appears to have hung; Health Check spins interminably on INDD server step	will restart process after everyone leaves	Y
11/16/2015 3:00 p.m.	Dani	Prod	Elvis server app not running—why? Can still connect to Prod via client.	Paco: this is expected behavior	apparently not actually a problem, so Y
11/16/2015 3:00 p.m.	Bert and Brittany	Content Station	dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document	will re-examine once INDD server is up and running	Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m.	Dani	Health Check	can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago)	wait and see?	Y, after hardware restart on 11/19
11/18/2015 9:00 a.m.	Jeff	Enterprise/Outlook	no longer receiving notification emails	suspect Outlook issue; suggested he open a ticket	unknown
11/19/2015 9:00 a.m.	Steve V	Smart Connection	no access to font panels in Meatingplace TOC template	created access profile for art that doesn't allow deletes but has all typography permissions	Y
11/19/2015 1:20 p.m.	Dani and Ben (officewide)	Prod	no access to server; remote desktop not working; manual access not working	restarted box using protocol from Wiki	Y
11/19/2015 1:40 p.m.	Dani	Prod	prompted for IonCube install when running Health Check locally	worked when done from another system	N
11/20/2015 10:00 a.m.	Liz	Content Station	unable to edit certain grafs of body component after pasting straight from Outlook	ran copy through TextWrangler before pasting into Content Station	Y
11/20/2015 1:50 p.m.	Jeff (confirmed by Dani)	Content Station	made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't	might need to re-examine that INDD script?	N
11/23/2015 10:30 a.m.	officewide	Elvis down	first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error	opened Aysling ticket; stopped server and manually killed postgres processes	Y
11/24/2015 8:30 a.m.	officewide	Content Station down	users able to log in but then the program freezes. App and web both affected; Smart Connection ok.	found components defined outside of brand tags in componentdefs.xml	Y
11/24/2015 10:00 a.m.	Michelle	Smart Connection	consistent bug with feature story for HIO1512; pencil icon appears but no window opens	reverted to previous version (multiple times)	Y, but why do individual layouts become so unstable?
12/3/2015 10:30 a.m.	Jeff	Content Station	dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue	true of multiple dossiers within that issue; Solr is ok	Y, opening properties for each dossier and hitting ok resolved (but why did it happen?)
12/08/2015 8:10 pm	All	Elvis	History was not showing in left hand panel of Elvis, but it was being recorded, shown in the right hand panel and in Enterprise as well.	Ran REINDEX INDEX usage_log_source_asset_path_index on the Elvis Stats DB and problem was fixed.	Y
12/09/2015 9:40 am	Michelle	Smart Connection	Created a new layout, saved it, but was then unable to save it. Could check out only a read-only copy because it was already checked out in her name.	Aborted checkout	Y, but WTF?
12/14/2015 4:40 pm	Erin	Adobe Air	Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application"	Sent her downgrade instructions for Air 19	should be a Y
12/17/2015 2:20 pm	Brittney	Smart Connection	Unable to save changes to M1602 Recipephile (same layotu that gave Bert trouble the day before)	Error message and Elements panel showed one article's body component placed on both a layout page and a master page. Deleted from master page.	Y
12/17/2015 2:20 pm	Brittney	Smart Connection	Unable to drag content from story onto page; system making error noise; article definitely contains content	Realized she was attempting to drag from article template, not article	Y
12/23/2015 10:20 am	Brittney & Bert	Smart Connection	From Bert: "I don’t know how to explain this, but two files keep changing file names for the Design story: Villa 8 Main Bar 4. They changed names in front of me to: H1601_Design_Cigar H1601_Design_Bathroom. After they changed their names, they reverted back to the first ones I saw.	SmartMover was working on that file at the exact moment. No conclusion because fiels still worked. Bert thinks, "Whoever transferred them to Content Station must’ve changed the name in Content Station. "	N
12/17/2015 1:20 pm	Brittney	Smart Connection	I just ran into an another bump while using smart connection. While I was working on the file “038H1601bnb” Indesign crashed a couple times. After the second crash I decided to try shutting down the program and reopening. However, when I tried to check in/close the file I was given the error “Failed to save the document” . I went to save for offline use and realized that some of the articles were still checked out. So before closing for offline use, I went to check in the article titled “H1601_fnb4”, however, I was given the following error “H1601_FnB4.wcml Cannot write to ‘unknown document’”. I deleted that article from the layout and then was able to check out/close the file just fine. That said, I am wondering if that article is possible corrupted and whether or not I am safer to just start over from scratch before putting more work into a file that might have problems later on (although, if the article is bad, then it might mess up any file it is attached to.)	Steve opened and saved, no problem. Asked Britt to turn off her wifi, perhaps a weak connection dropped at a crucial time.	N
1/20/2016 10:30 am	Liz	Content Station	Between check-ins and check-outs, CS is eating entire lines of the story (mid-word—weird stuff) and disregarding style changes. It did this while Dani was watching. Liz reports that one part of the story (FIlipino Spotlight Seafood) was being particularly troublesome and speculated that she may have skipped TextWrangler when pasting from Word.	She replaced that graf; it removed the styling on the subhead below on next open. She deleted that and retyped it. WiFi was off the whole time.	unclear
1/21/2016 10:30 am	Liz	Content Station	General content oddities with On the Side for PL1603—unable to edit last graf, then style issues (italic char style not showing up as ital on my screen), might not have deleted a line system says she deleted	INDD server has ITC Cheltenham font but it's not installed in Font Book	unclear
1/25/2016 12:15 pm	Amy Carter	Smart Connection	Single-page ad PDFs showing up in Ads dossier instead of in the PDFs dossier	Verified that INDD server is running; why aren't there any jobs in the INDD server queue after Thursday?	unclear
1/25/2016 12:45 pm	Dani	Smart Mover	HOTELS, HIO and CarneTec processes stuck. Killed the last two; HOTELS threw “Service exception error in ControlSocketClass (command=215)"	Killed 2/3 stuck processes	yes
1/28/2016 2:05 pm	Jeff	Elvis client	Usage rights field appears by default for some images being imported but not on others	Showed him how to get it back	yes, but wtf?
1/28/2016 2:50 pm	Barbara	Content Station (build 153)	Unable to drag HIO photos from Elvis tab to dossier tab; Brittany was watching and was able to do so on her account	Verified that bbohn is part of editteamhotels and that editteamhotels has perms for HIO brand	not sure
2/1/2016 9 am	Tom	Content Station (build 300)	Same as Barbara above. Tried both on WiFi and on wired	Images in question were already in dossiers for CarneTec brands. Meatingplace eds didn't have access to those brands. Added additional editorial groups to access profiles for each brand.	Y
2/1/2016 3.30 pm	Tom	Content Station (build 300)	Disappeared from "Route to" list	Confirmed; his user page in WW admin pages looks normal.	no
2/4/2016 4.33 pm	Bert	Smart Connection	ticket 291360	Found these in the log around that time: 2/4/16 4:33:51.662 PM com.apple.backupd[50909]: Waiting for Spotlight to finish indexing /Volumes/Time Machine Backups/Backups.backupdb [5:07] 2/4/16 4:33:38.145 PM com.apple.xpc.launchd[1]: (com.apple.quicklook[93657]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.quicklook || will suggest he recover
2/8/2016 2.30 pm	Barbara	Smart Connection	Unable to edit callout, even though callout appears to be properly linked and she can edit the rest of the story	She opened it up in Content Station and was able to make her changes in the MCTE. After that, she was also able to edit the callout in Smart Connection.	Y, but what was that?
2/8/2016 3.50 pm	Amy Carter	Smart Connection	Unable to connect, while others in and out of the office could do so.	Log for her last PDF job is as follows: [2016-02-08 15:37:56.138] [info] InDesign Server version=[v8.0.0.370] [2016-02-08 15:37:56.195] [info] Installed plugin: [SCID800] version=[v8.3.9 build 234] state=[server] [2016-02-08 15:37:56.215] [cons] SGLP ---------------- [2016-02-08 15:37:56.217] [cons] SGLP myserver [] [2016-02-08 15:37:56.219] [cons] SGLP activeUser [] [2016-02-08 15:37:56.221] [cons] SGLP ---------------- [2016-02-08 15:37:56.223] [cons] SGLP Login to Enterprise, using credentials from SGLPlus->Config.php [2016-02-08 15:37:56.225] [cons] SGLP Login to [Enterprise] [woodwing] [ww] [2016-02-08 15:37:58.713] [cons] SGLP Login done, Open object[6455] [2016-02-08 15:37:59.191] [cons] SGLP Check-in cb1601_page39 (generating previews and PDF) [2016-02-08 15:38:01.429] [cons] SGLP Error when checking in, unlocking document without creating preview [2016-02-08 15:38:01.508] [cons] SGLP -- Layout unlocked -- [2016-02-08 15:38:01.511] [cons] SGLP Logout [Enterprise] [2016-02-08 15:38:01.583] [cons] SGLP Job Completed [2016-02-08 15:38:01.585] [cons] SGLP ---------------- and she sees the following: [File:Screen_Shot_2016-02-08_at_3.55.06_PM.png] || N; Dani processed pages for her