Bug log

Date/Time	User	Server/System	Error	Solutions tried	Fixed?
11/10/2015 10:30 a.m.	Dani	INDD	PDFtoFTP process hung; process empty when killed	Restored process from backup	Y
11/11/2015 11:00 a.m.	Michelle	Enterprise	layout opened last week still checked out in her name, but opens as read-only	aborted checkout	for now
11/12/2015 9:30 a.m.	Dani	Smart Connection	slow check-ins and check-outs (1:54)	had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files)	N; updated existing Aysling ticket
11/12/2015 10:30 a.m.	Steve V	Smart Connection	Meatingplace feature template lost about 20 master pages	checking backups	N
11/12/2015 2:20 p.m.	Liz	Content Station	Aaron London images triggering Elvis asset not found error	moved Elvis assets from her user zone to Plate folder	Y
11/16/2015 2:00 p.m.	Dani	INDD server	process appears to have hung; Health Check spins interminably on INDD server step	will restart process after everyone leaves	Y
11/16/2015 3:00 p.m.	Dani	Prod	Elvis server app not running—why? Can still connect to Prod via client.	Paco: this is expected behavior	apparently not actually a problem, so Y
11/16/2015 3:00 p.m.	Bert and Brittany	Content Station	dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document	will re-examine once INDD server is up and running	Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m.	Dani	Health Check	can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago)	wait and see?	Y, after hardware restart on 11/19
11/18/2015 9:00 a.m.	Jeff	Enterprise/Outlook	no longer receiving notification emails	suspect Outlook issue; suggested he open a ticket	unknown
11/19/2015 9:00 a.m.	Steve V	Smart Connection	no access to font panels in Meatingplace TOC template	created access profile for art that doesn't allow deletes but has all typography permissions	Y
11/19/2015 1:20 p.m.	Dani and Ben (officewide)	Prod	no access to server; remote desktop not working; manual access not working	restarted box using protocol from Wiki	Y
11/19/2015 1:40 p.m.	Dani	Prod	prompted for IonCube install when running Health Check locally	worked when done from another system	N
11/20/2015 10:00 a.m.	Liz	Content Station	unable to edit certain grafs of body component after pasting straight from Outlook	ran copy through TextWrangler before pasting into Content Station	Y
11/20/2015 1:50 p.m.	Jeff (confirmed by Dani)	Content Station	made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't	might need to re-examine that INDD script?	N
11/23/2015 10:30 a.m.	officewide	Elvis down	first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error	opened Aysling ticket; stopped server and manually killed postgres processes	Y
11/24/2015 8:30 a.m.	officewide	Content Station down	users able to log in but then the program freezes. App and web both affected; Smart Connection ok.	found components defined outside of brand tags in componentdefs.xml	Y
11/24/2015 10:00 a.m.	Michelle	Smart Connection	consistent bug with feature story for HIO1512; pencil icon appears but no window opens	reverted to previous version (multiple times)	Y, but why do individual layouts become so unstable?
12/3/2015 10:30 a.m.	Jeff	Content Station	dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue	true of multiple dossiers within that issue; Solr is ok	Y, opening properties for each dossier and hitting ok resolved (but why did it happen?)
12/08/2015 8:10 pm	All	Elvis	History was not showing in left hand panel of Elvis, but it was being recorded, shown in the right hand panel and in Enterprise as well.	Ran REINDEX INDEX usage_log_source_asset_path_index on the Elvis Stats DB and problem was fixed.	Y
12/09/2015 9:40 am	Michelle	Smart Connection	Created a new layout, saved it, but was then unable to save it. Could check out only a read-only copy because it was already checked out in her name.	Aborted checkout	Y, but WTF?
12/14/2015 4:40 pm	Erin	Adobe Air	Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application"	Sent her downgrade instructions for Air 19	should be a Y
12/17/2015 2:20 pm	Brittney	Smart Connection	Unable to save changes to M1602 Recipephile (same layotu that gave Bert trouble the day before)	Error message and Elements panel showed one article's body component placed on both a layout page and a master page. Deleted from master page.	Y
12/17/2015 2:20 pm	Brittney	Smart Connection	Unable to drag content from story onto page; system making error noise; article definitely contains content	Realized she was attempting to drag from article template, not article	Y