Bug log

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Revision as of 22:44, 14 December 2015 by 10.0.0.174 (Talk) (Erin Sund Air 19 fix)

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Date/Time User Server/System Error Solutions tried Fixed?
11/10/2015 10:30 a.m. Dani INDD PDFtoFTP process hung; process empty when killed Restored process from backup Y
11/11/2015 11:00 a.m. Michelle Enterprise layout opened last week still checked out in her name, but opens as read-only aborted checkout for now
11/12/2015 9:30 a.m. Dani Smart Connection slow check-ins and check-outs (1:54) had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files) N; updated existing Aysling ticket
11/12/2015 10:30 a.m. Steve V Smart Connection Meatingplace feature template lost about 20 master pages checking backups N
11/12/2015 2:20 p.m. Liz Content Station Aaron London images triggering Elvis asset not found error moved Elvis assets from her user zone to Plate folder Y
11/16/2015 2:00 p.m. Dani INDD server process appears to have hung; Health Check spins interminably on INDD server step will restart process after everyone leaves Y
11/16/2015 3:00 p.m. Dani Prod Elvis server app not running—why? Can still connect to Prod via client. Paco: this is expected behavior apparently not actually a problem, so Y
11/16/2015 3:00 p.m. Bert and Brittany Content Station dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document will re-examine once INDD server is up and running Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m. Dani Health Check can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago) wait and see? Y, after hardware restart on 11/19
11/18/2015 9:00 a.m. Jeff Enterprise/Outlook no longer receiving notification emails suspect Outlook issue; suggested he open a ticket unknown
11/19/2015 9:00 a.m. Steve V Smart Connection no access to font panels in Meatingplace TOC template created access profile for art that doesn't allow deletes but has all typography permissions Y
11/19/2015 1:20 p.m. Dani and Ben (officewide) Prod no access to server; remote desktop not working; manual access not working restarted box using protocol from Wiki Y
11/19/2015 1:40 p.m. Dani Prod prompted for IonCube install when running Health Check locally worked when done from another system N
11/20/2015 10:00 a.m. Liz Content Station unable to edit certain grafs of body component after pasting straight from Outlook ran copy through TextWrangler before pasting into Content Station Y
11/20/2015 1:50 p.m. Jeff (confirmed by Dani) Content Station made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't might need to re-examine that INDD script? N
11/23/2015 10:30 a.m. officewide Elvis down first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error opened Aysling ticket; stopped server and manually killed postgres processes Y
11/24/2015 8:30 a.m. officewide Content Station down users able to log in but then the program freezes. App and web both affected; Smart Connection ok. found components defined outside of brand tags in componentdefs.xml Y
11/24/2015 10:00 a.m. Michelle Smart Connection consistent bug with feature story for HIO1512; pencil icon appears but no window opens reverted to previous version (multiple times) Y, but why do individual layouts become so unstable?
12/3/2015 10:30 a.m. Jeff Content Station dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue true of multiple dossiers within that issue; Solr is ok Y, opening properties for each dossier and hitting ok resolved (but why did it happen?)
12/08/2015 8:10 pm All Elvis History was not showing in left hand panel of Elvis, but it was being recorded, shown in the right hand panel and in Enterprise as well. Ran REINDEX INDEX usage_log_source_asset_path_index on the Elvis Stats DB and problem was fixed. Y
12/09/2015 9:40 am Michelle Smart Connection Created a new layout, saved it, but was then unable to save it. Could check out only a read-only copy because it was already checked out in her name. Aborted checkout Y, but WTF?
12/14/2015 4:40 pm Erin Adobe Air Unable to open Content Station or Elvis; " Adobe Air— The required native extension is missing for this application" Send her downgrade instructions for Air 19 should be a Y