Bug log

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Revision as of 16:44, 3 December 2015 by 10.0.0.174 (Talk) (search oddity for dossiers in HIO1512)

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Date/Time User Server/System Error Solutions tried Fixed?
11/10/2015 10:30 a.m. Dani INDD PDFtoFTP process hung; process empty when killed Restored process from backup Y
11/11/2015 11:00 a.m. Michelle Enterprise layout opened last week still checked out in her name, but opens as read-only aborted checkout for now
11/12/2015 9:30 a.m. Dani Smart Connection slow check-ins and check-outs (1:54) had user restart INDD, checked: health check, Solr, INDD server, Elvis admin, tmp folder (<600 files) N; updated existing Aysling ticket
11/12/2015 10:30 a.m. Steve V Smart Connection Meatingplace feature template lost about 20 master pages checking backups N
11/12/2015 2:20 p.m. Liz Content Station Aaron London images triggering Elvis asset not found error moved Elvis assets from her user zone to Plate folder Y
11/16/2015 2:00 p.m. Dani INDD server process appears to have hung; Health Check spins interminably on INDD server step will restart process after everyone leaves Y
11/16/2015 3:00 p.m. Dani Prod Elvis server app not running—why? Can still connect to Prod via client. Paco: this is expected behavior apparently not actually a problem, so Y
11/16/2015 3:00 p.m. Bert and Brittany Content Station dragging and dropping between dossiers creating duplicates and/or reference files instead of moving document will re-examine once INDD server is up and running Y, most likely user error. Added info to wiki.
11/16/2015 3:00 p.m. Dani Health Check can't retrieve version number for Solr; Solr appears to be fully functional (restarted it a few minutes ago) wait and see? Y, after hardware restart on 11/19
11/18/2015 9:00 a.m. Jeff Enterprise/Outlook no longer receiving notification emails suspect Outlook issue; suggested he open a ticket unknown
11/19/2015 9:00 a.m. Steve V Smart Connection no access to font panels in Meatingplace TOC template created access profile for art that doesn't allow deletes but has all typography permissions Y
11/19/2015 1:20 p.m. Dani and Ben (officewide) Prod no access to server; remote desktop not working; manual access not working restarted box using protocol from Wiki Y
11/19/2015 1:40 p.m. Dani Prod prompted for IonCube install when running Health Check locally worked when done from another system N
11/20/2015 10:00 a.m. Liz Content Station unable to edit certain grafs of body component after pasting straight from Outlook ran copy through TextWrangler before pasting into Content Station Y
11/20/2015 1:50 p.m. Jeff (confirmed by Dani) Content Station made changes in InCopy; preview finally reflected changes but Publication Overview still doesn't might need to re-examine that INDD script? N
11/23/2015 10:30 a.m. officewide Elvis down first manifested as "image was removed" messages from Meatingplace templates and Plate file; fatal database error opened Aysling ticket; stopped server and manually killed postgres processes Y
11/24/2015 8:30 a.m. officewide Content Station down users able to log in but then the program freezes. App and web both affected; Smart Connection ok. found components defined outside of brand tags in componentdefs.xml Y
11/24/2015 10:00 a.m. Michelle Smart Connection consistent bug with feature story for HIO1512; pencil icon appears but no window opens reverted to previous version (multiple times) Y, but why do individual layouts become so unstable?
12/3/2015 10:30 a.m. Jeff Content Station dossier (feature story) published to current issue (HIO1512) does not show up in searches for dossiers in that issue true of multiple dossiers within that issue; Solr is ok Y, opening properties for each dossier and hitting ok resolved (but why did it happen?)