Troubleshooting - Revision history

Dani: removed wiki information, as that is no longer hosted in the office

2018-04-09T21:15:28Z

removed wiki information, as that is no longer hosted in the office

2017-05-22T14:44:28Z

edited for clarity, included folder location, so I can send it to CW for their reboot SOP

2017-05-19T17:32:46Z

Added simplified process

2017-05-19T17:08:26Z

updated to reflect new integrations

2017-05-11T14:54:36Z

base path replacement may be necessary here

2017-05-03T14:41:46Z

‎Indesign Client

2017-05-03T14:40:11Z

2017-04-11T23:38:45Z

quick note about folder actions

2017-04-11T22:53:43Z

‎Elvis

2017-04-11T22:44:37Z

‎INDD server

@@ Line 90: / Line 90: @@
 ** Start Timer button
 * Check that folder actions are turned on. Export (full file path TK), right-click, Services, Folder actions. Export should be checked.
 ===Elvis===

@@ Line 15: / Line 15: @@
 ===If SM Manager hangs on load===
-In the base path directory, change the name of the process folder. After SM Manager opens, remove the dashes to access Prefs without the prefs file error.
+The process folder, referenced in the solutions below, is located at <code>Macintosh HD/Library/Application Support/Smart Mover Service Support</code>.
-There may be an alternate method as well:
-*Go to the About Smart Mover in the menu, de-authorize the app, and then quit, and
+Jim Meyer's theory is that there are too many log files.
-*Commented out old process folders.
 *Allowed SM to create a new one.
 *Moved ALL folders from old process folder to new process folder ('''leave existing suffix and log in place—DO NOT REPLACE''').
@@ Line 26: / Line 32: @@
 Theory: Process folder goes bad and needs to be re-created. Authorization goes bad and needs to be recreated. License is MTG 5856 9070 9490 as it’s found in Evernote.
-UPDATE: Jim thinks it's logs. If SM hangs on crash, open the process folders and delete the log file from each one. SM should not hang on next open.
+Prefs file:
 ==Images removed in INDD==

@@ Line 25: / Line 25: @@
 *Verify that base path still is in place. If not, it's DataHD:SmartMoverBasePath:
 Theory: Process folder goes bad and needs to be re-created. Authorization goes bad and needs to be recreated. License is MTG 5856 9070 9490 as it’s found in Evernote.
 ==Images removed in INDD==

@@ Line 58: / Line 58: @@
 ===InDesign server===
 Unmount WebEdit folder.
 ==After a reboot==

@@ Line 20: / Line 20: @@
 *Commented out old process folders.
 *Allowed SM to create a new one.
-*Moved ALL folders from old process folder to new procees folder (left suffix and log out).
+*Moved ALL folders from old process folder to new process folder ('''leave existing suffix and log in place—DO NOT REPLACE''').
 *Restart SM
 *Restart Service
-Theory: Process folder goes bad and needs to be re-created. Authorization goes bad and needs to be recreated. Licnse is MTG 5856 9070 9490 as it’s found in Evernote.
+*Verify that base path still is in place. If not, it's DataHD:SmartMoverBasePath:
+Theory: Process folder goes bad and needs to be re-created. Authorization goes bad and needs to be recreated. License is MTG 5856 9070 9490 as it’s found in Evernote.
 ==Images removed in INDD==

@@ Line 101: / Line 101: @@
 If necessary, gather logs from Drupal.
-==Indesign Client==
+===Indesign Client===
-  Experiencing frequent crashes? Try flushing the font cache.
+Experiencing frequent crashes? Try flushing the font cache.
 Getting trouble in PDF creation?
 • Make sure you can see the PDF creation progress. If you cannot, use this hack on your CS6 app[https://indesignsecrets.com/a-new-workaround-for-that-pesky-background-export-issue.php].
-• Try to make PDF using the File/Export command
+• Try to make PDF using the File/Export command.
-• Watch progress, see if PDF fails, and where
+• Watch progress, see if PDF fails, and where.
-• If you can determine which page the creation fails at, remove the ads from that page
+• If you can determine which page the creation fails at, remove the ads from that page.
 • Try again.

@@ Line 69: / Line 69: @@
 **Choose smart mover service from Smart Mover menu and enter “ww”.
 ** Start Timer button
-*System prefs login items
+* Check that folder actions are turned on. Export (full file path TK), right-click, Services, Folder actions. Export should be checked.
-**Smart Mover
-**INDD server
 ===Wiki===

@@ Line 78: / Line 78: @@
 ===Elvis===
 * Elvis server app—>Start
-* If you use the restart button (and generally speaking, don't): Drag DataHD volume to terminal. Make sure name matches dataLocation in config.properties.txt
+* Generally speaking: Use the start button instead of the restart button.
 ===Testing===