MTG Wiki - User contributions [en]

Change log

2019-01-08T15:39:21Z

Dani: replaced empty FTP processes in SM after report of Plate pages not going through overnight

{| class="wikitable"
|-
! Date/Time !! Your Name !! Server/System !! Notes (changes and/or exact error message)
|-
| 8/25/15 11 a.m. || Dani || Dev || install files uploaded
|-
| 8/25 10:30ish || Steve || INDD || Reopened connection to Smart Mover service
|-
| 8/25 || Steve || INDD server || INDD and Smart Mover Manager added to login items
|-
| 8/25 1:50ish || Dani || Prod/Elvis || stop and start
|-
| 8/25 2ish || Dani || Prod/Elvis || re-commented usageRights section of assetinfo file
|-
| ''8/25 3:55'' || ''Dani'' || ''Dev/Elvis'' || ''shows two active users. Why?''
|-
| 8/25 4ish || Dani || Prod/Enterprise || tweaks to English language resource file and email notification templates
|-
| 8/25 5ish || Dani || Dev/Elvis || server stopped and quit
|-
| 8/26 12ish || Ben/Bert || INDD and Prod servers || hardware reboot
|-
| 8/26 2ish || Dani || Dev/Elvis || server started again
|-
| ''8/26 2:15ish'' || ''Bert'' || ''Smart Connection'' || ''HoteldelCoronado: Unable to save attached data to file (S1001)''
|-
| 8/26 2:45ish || Dani || Solr || Apache down. Restarted. Reindexed.
|-
| ''8/26 2:50ish'' || ''Dani'' || ''Woodwing admin/InDesign Server'' || ''Health check returns: [ERROR]
InDesign Server: http://10.0.0.13:18385

The getprodinfo.js script failed: Uncaught JavaScript exception: File Access: Could not create file for writing: /Volumes/WebEdit/products.xml
TIP: Please check the following for all configurations made at the InDesign Servers maintenance page:
The complete package of Smart Connection plug-ins must be installed at your InDesign Server installation.
The Enterprise Server should have HTTP access through configured URL (and port) and InDesign Server should run and listen to it.
Both InDesign Server version and Smart Connection plug-ins version needs to be CS6, CC9.2 or CC2014.
The plug-ins must be registered using the activation file (WWActivate.xml).
See also Admin Guide about how to install and configure CS Editor and InDesign Server.''
|-
| ''8/26 5ish'' || ''Bert'' || ''Smart Connection'' || ''Can't change status on Palopo. Error: Unable to save attached data to file (S1001)''
|-
| 8/27 9:20ish || Dani || Prod/DataHD || volume permissions changed to read/write for staff and everyone using Finder
|-
| 8/27 9:30ish || Dani || WoodWing admin || added Permanent Art issue to HOTELS brand
|-
| ''8/27 10ish'' || ''Bert'' || ''Enterprise'' || ''H1510 Technology dossier doesn’t show up in search for issue dossiers. Solr index cleared and re-done. Minutes later, same problem with global update.''
|-
| ''8/27 all day'' || ''Dani'' || ''Dev Elvis'' || ''“warning: It seems the server was not shutdown properly last time.” on Dev Elvis client login''
|-
| ''8/27 3ish'' || ''Michelle and Brittney'' || ''Smart Connection'' || ''lose their connection to Elvis and are prompted to re-login. Currently no mechanism for them to do so.''
|-
| 8/27 4ish || Aysling || Prod || remounts webEdit folder, which was not properly unmounted before server reboot. (Details now in troubleshooting wiki page.)
|-
| ''8/27 5ish'' || ''Steve'' || ''Prod/Elvis'' || ''H1510_tech search does not return proper results but browse indicates files exist''
|-
|8/28 || Dani || Dev/Wiki || added Slack integration extension
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|8/28 3 pm || Dani || WoodWing admin || removed permanent version from image statuses: Image Send to Corrections, Image Approved, Image Conversion to web formats, Image Conversion to print format, FryPDF
|-
|8/31 all day || Dani || Dev server || installing Git, configuring SSH, attempting to install monit
|-
|9/1 1:25 || Dani|| WW Admin || added article laid out status and layout approved routing to HOTELS brand
|-
|9/1 1:50 pm || Dani || Dev WW Admin || enabled Drupal 7 plugin for field testing
|-
|9/1 5:30 pm || Steve || Prod || Turned off Wifi on Production Mac Mini
|-
|9/2/15 5:30 pm || Steve || Prod || Turned logging on and then off to test
|-
|9/3 9:15 am || Dani || Elvis permissions || Michelle, Steve V, Brittney and Design Freelancer to standard licenses
|-
|9/3 5 pm || Dani || Prod || added background to CS web (change to wwsettings.xml file and new image in assets folder)
|-
|9/3 6:30 pm || Steve || Prod & Dev || Changed session.gc_maxlifetime value of /usr/local/php54/php.ini file to 86400 in order to stop Elvis logout problem. Restarted Apache on both servers.
|-
|9/4 10:17 am || Steve || Prod Elvis || Began import of Spare/Plate Archives 1 into Elvis.
|-
|9/9 11:17 am || Dani || WW admin || HIO brand brought into alignment with HOTELS brand; HIO and HOTELS statuses reordered
|-
|9/9 4:17 pm || Dani || WW admin || Plate brand refined and made workable for training on 9/21
|-
|9/9 4:45 pm || Dani || Smart Mover Manager || Duplicated existing images-to-ads procedure to make articles uploaded by recipe editor into recipes
|-
|9/10 3:30 pm || Dani || Elvis || Updated rules per Bill's suggestions; created rule for admins to have access to everything; moved Plate directories out of archives and deleted Plate from archives (all Plate content now in Plate folder); imported Plate 2015 content (missing from first import)
|-
|9/14 3:20 pm || Dani || WW admin || Created statuses: "Image: Reference NOT FOR PUBLICATION" and "Recipe Include in Packet" in Plate brand
|-
|9/14 5:20 pm || Dani || Prod || Solr started
|-
|9/14 3:20 pm || Dani || WW admin || Created statuses for web and print recipes
|-
|9/16 10:20 pm || Steve || Dev Server || Installed MySQL Workbench, worked in DB to finalize packet query
|-
|9/17 4:06 pm || Steve || Dev Server || Finalized PacketMakerV1 for emailing packets to Plate team
|-
|9/18/15 10:55 am || Steve || Prod Server || Installed PacketMakerV1 on Prod
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|9/18/15 11:05 am || Steve || Prod Server || Installed MySQL Workbench on Prod
|-
|9/22/15 45 pm || Dani || WW admin || changes to Plate workflow
|-
|9/21/15 4 pm || Dani || Prod Server || Stopped and started Elvis; taxonomy pane commented out of custom-assetinfo
|-
|9/23/15 1 pm || Dani || WW admin || Created brands for CarneTec, CarneTec Brasil, and Meatingplace
|-
|9/24/15 11 am || Dani || WW admin || Added additional categories to Plate and reordered
|-
|9/30/15 1:30 pm || Steve || Prod || Export DB for local testing. Left on desktop "packetmakerv2.sql"
|-
|10/1/15 9:30 pm || Steve || Prod || Restart Elvis server. Quit and Restart Elvis Server App. Restart Elvis Server. Copy all var/tmp to "Var temp backup" on desktop. Delete by dragging to trash 2,000 plus sess files in var/tmp.
|-
|10/2/15 1:45 pm || Steve || Prod || Stop and Start Elvis server bc Bert reported no access and Elvis was throwing a "Unable to connect to server Cause: Server communication probllem error". Restart fixed, but cause unknown.
|-
|10/6/15 || Dani || Dev || Added new extension to mediawiki installation as part of quest to post Tarbell demo video.
|-
|10/8/15 || Dani || GoDaddy || added redirects for mtg-enterprise.com and mtg-elvis.com
|-
|10/6/15 || Dani || Dev || Added new extension to mediawiki installation for LDAP.
|-
|10/13/15 10:30 am || Dani || Prod || installed GoToMeeting client for Terri's troubleshooting
|-
|10/13/15 11:30 am || Dani || INDD server || installed GoToMeeting client for Terri's troubleshooting
|-
|10/14/15 3:00 pm || Dani || INDD server || deleted PDFtoFTP SmartMover process; imported previously exported version (from 10/13) to replace it
|-
|10/15/15 11:00 am || Dani || INDD server || added new fonts for H1511
|-
|10/19/15 10:00 am || Dani || Prod || removed around 1400 session files from tmp folder; no users logged in during this process
|-
|10/19/15 11:00 am || Dani || Dev || created wiki for dev team. (Two installations in different directories, not the traditional wiki-family setup.) Set <code>$wgGroupPermissions['*']['createaccount']</code> to true for the time being.
|-
|10/19/15 11:00 am || Dani || Dev || Enabled Renameuser extension on MTG wiki
|-
|10/19/15 3:00 pm || Dani || Wurlie || Uploaded new htaccess file with base definition to specify html directory; manually removed references to .html pages from within main directory files
|-
|10/21/15 7:05 pm || Steve || Dev || Installed TeamViewer app for remote access for consultant to install Monit on Dev Server
|-
|10/21/15 11:35 pm || Steve || Prod || Restart Apache
|-
|10/22/15 9:00 am || Dani || Prod || manually deleted 64-byte session files from tmp
|-
|10/30/15 3:00 pm || Dani || Prod || added <code>allAirClientUsersHaveUserZone=false</code> to config.properties.txt
|-
|10/30/15 3:30 pm || Dani || Prod || added <code>gc_maxlifetime=28800</code> to /Library/Server/Web/Config/php/php.ini
|-
|11/2/15 12 pm || Dani || Prod || added bmp support to extension map in configserver.php
|-
|11/6/15 12:45 am || Steve || Dev || Turned off Elvis server, left Enterprise running.
|-
|11/9/15 12:16 am || Steve || Prod || set gxmaxlifetime value of /usr/local/php54/php.ini to 28800. Restarted apache.
|-
|11/11/15 2:00 pm || Dani || wiki || language extension bundle installed; Translate configured
|-
|11/11/15 2:30 pm || Dani || Prod || started and indexed Solr, opened Elvis server app, Elvis server stop and start, box reboot using wiki checklist, test login to Content Station and Elvis, test checkout/in via Smart Connection
|-
|11/16/15 4:45 pm || Dani || INDD server || killed stuck INDD server process
|-
|11/16/15 4:45 pm || Dani || Prod || restarted Solr; Health Check still isn't finding it, but it appears to work
|-
|11/17/15 10:21 am || Dani || INDD || added Revista font family for PL1601; no users in Plate layouts at the time
|-
|11/19/15 10:15 am || Dani || WW admin || created "No Delete for Art" access profile and applied it to the artgroup for all brands
|-
|11/19/15 1:30 pm || Dani and Ben || Prod || dropped Prod box; D went through startup checklist, B will investigate in logs (Solr is now showing up in Health Check again, so there's that)
|-
|11/24/15 8:39 am || Steve || Prod || stopped time machine backup at 2.5 of 3.5 TB because server was too slow. Enabled logging, reverted .xml template changes from yesterday. Was able to log in and use CS after these chagnes.
|-
|11/24/15 9:38 am || Dani || Prod || commented out Meatingplace brand and remnants of Plate brand in componentdefs.xml to fix Content Station outage. Problem was components defined outside of brand tags. (Plate brand tags commented out.)
|-
|11/24/15 2:50 pm || Dani || Prod Elvis || activated WW enterprise import plugin
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|11/24/15 4:15 pm || Dani || Prod || changed unnecessarily alarming S1055 error message to "Please check your password for typos and try again." because that's what it means in English (in enUS.xml resource file)...and as long as I was in there I cleaned up a bunch of run-on sentences
|-
|11/25/15 10:15 am || Dani || WW admin || added translation statuses for CarneTec and CarneTec Brasil brands
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|11/25/15 10:15 am || Steve || Dev || installed Lingon X for testing server monitioring. Uninstalled because of lack of email notifications.
|-
|11/25/15 7:15 pm || Steve || INDD || Pulled Smart Mover Processes from TimeMachine for 11/5/15 and replace the folder at llibary/application support/SmartMoverServiceSupport/SmartMoverProcesses.Edited dropbox process so that WW and HOTELS brands would be included in that process. Others still need to be added.
|-
|11/25/15 7:15 pm || Steve || Prod || Turned on low-level logging for Enterprise.
|-
|11/26/15 10:15 am || Steve || INDD & Elvis || Created WW folder on Elvis; uploaded 5 MadMax Jpgs; created madmax dossier on WW brand in CS; Ran SmartMover for DropBoxImageWorkflow; downloaded, edited and uploaded. Photos are in JPG format, and the history works the way it should.
|-
|11/30/15 7:15 am || Steve || Prod || Turned OFF low-level logging for Enterprise. Too processor-intensive, especially when combined with Time Machine backup.
|-
|11/30/15 9:25 am || Dani || WW admin || Patrick Parmigiani set to Portuguese in Users
|-
|11/30/15 11:25 am || Steve || SmartMover || Added new smartmover PDFMoverHIO2 so that HIO PDFs could be created and uploaded into Enterprise.
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|11/30/15 3:40 pm || Dani || SmartMover || Expanded query for images to ads mover to include all brands and all image draft statuses.
|-
|12/1/15 1:50 pm || Dani || Dev || Installed and activated new Elvis license.
|-
|12/1/15 2:10 pm || Dani || SmartMover || Smart Mover Manager crash while exporting processes. Restarted service, restarted manager, reconnected to service.
|-
|12/1/15 8:10 pm || Steve || INDD and Prod || Turned off PDFMover SmartMovers, changed name of HIO Print Channel to "Print", tested PDFSave and SGLPlus and PDFs are being created for HIO and HOTELS. Print channel is the key, and is noted on line 82 on pdfsave config.php. Deleted HIO folders from PDF Mover and emptied trash.
|-
|12/3/15 8:10 pm || Steve || Dev, Prod, INDD || Made a new dropbox smart mover for WW brand; installed PostGres server on Dev (no effect); added photos to prod Elvis, ran dropbox routine, worked perfectly with versioning etc; downloaded all Elvis log files from Prod sent to Aysling.
|-
|12/7/15 9:12 am || Dani || Prod || Elvis stop and start
|-
|12/7/15 7:01 pm || Steve || Prod || Use Elvis admin tool to make a backup of Elvis (message: "backup succeeded"); Check to see that TimeMachine backed up (it had); Add 1449505748___hotdemodata.zip to Elvis Server/Elvis Data/hotDataBackup; stop Elvis server; Start Elvis server so it can run that .zip script. Does not appear to have solved the problem.
|-
|12/8/15 7:35 pm || Steve || Prod || Install pgadmin3.app on prod; backed up Elvis; checked time machine—latest back up 7:00 pm; ran REINDEX INDEX query in Elvis DB and it seems to have solved the problem.
|-
|12/9/15 11:15 am || Dani || Smart Mover || Activated Dropbox Movers and created an IFTTT recipe for notifications for each brand
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|12/21/15 11:15 am || Dani || Dev SQL || Dev Elvis server on, deleted 400+ DPF columns from smart_objects table using "Alter table" in workbench, removed all HOTELS (publication=2) objects from smart_objects using <code>DELETE * FROM Enterprise.smart_objects WHERE publication=2;</code>, reindexed Solr, then deleted HOTELS brand. Added Web brand. Dev Elvis server back off.
|-
|12/21/15 1:00 pm || Dani || Dev || Enabled DEBUG and restarted Apache
|-
|12/22/15 9:30 am || Dani || Nagios droplet || Powered down to create snapshot, then installed PostreSQL, libdbi-perl, libmysqlclient-dev, libperl-dev, libssl-dev, freeradius, ldap-utils, gave project back to CJ at that point
|-
|12/22/15 11:15 am || Dani || Solr || Reindexed
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|12/22/15 3:15 pm || Dani || INDD server || Killed hung server process three times
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|1/3/16 6:10 pm || Dani || Enterprise admin panels || re-indexed Solr per Aysling ticket 2920
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|1/10/16 9:10 am || Steve || When changing state to create PDF, "error storing document to server. Undefined PDF Style: [FryPDF] || Rebooted Apache; Rebooted Elvis; Health check OK; test from Dev OK; Changed connection protocol on EditDev drive from SMB to AFP. No success as of 11:55 am. As of 7:55pm, changed value on line 693 of configserver.php from "new Feature( 'CreatePagePDFOnProduce' , '[FryPDF]’ )” to new Feature( 'CreatePagePDFOnProduce' , 'FryPDF’ )”. Fixed.
|-
|1/12/16 1:10 pm || Dani || Prod || restarted Tomcat
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|1/12/16 2:10 pm || Dani || INDD || Exported new backup copies of the Smart Movers. Rebuilt the CarneTec dropbox process, which had emptied itself.
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|1/13/16 8:45 am || Dani || INDD || Added Bebas font for H1601
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|1/13/16 2:45 pm || Dani || Enterprise Admin || Added some typography permissions to No Delete and Staff access profiles
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|1/14/16 10:25 am || Dani || wiki || Updated download file for Content Station installation; new users will get build 300, as build 153 wouldn't install on Katie's new machine yesterday
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|1/14/16 4:40 pm || Dani || Enterprise admin || Created new access profile to give Plate staff access to bold and italics; they've sworn to only use their powers for good. Updated user authorizations for Plate.
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|1/15/16 10:00 am || Dani || INDD server || Health Check reports "getprodinfo.js script failed: InDesign Server does not respond." Two server processes running in INDD server. Killed both. On respawn, system is fine.
|-
|1/19/16 10:00 am || Steve || Enterprise Admin || Manually deactivated Shirleen's access with the Deactivate checkbox in Woodwing Admin web interface.
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|1/20/2016 2:40 pm || Steve and Dani || Prod || Elvis unavailable via client and Smart Connection (though admin page and install page were both fine). App server status on investigation in Prod: "initializing." After several minutes, quit app and restarted it, whereupon it immediately switched to "running" status Within 10 minutes, Elvis became available once more. Solr possibly also down? (HC unable to get version number).
|-
|1/21/2016 4:00 pm || Dani || WW Admin || Removed automatic routing on CarneTec Layout Approved; Brittney was getting an error message about routing conflicts when she tried to do a batch property change on everything but the cover from C1601
|-
|1/25/2016 2:30 pm || Dani || Dev, INDD boxes || Disabled Spotlight indexing with <code>sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist</code> (It was already disabled on Prod?)
|-
|1/26/2016 3:20 pm || Dani || Dev box || Installed and registered Little Snitch. Rebooted and flashed PRAM. Had to force-quit a catalina exe file. MySQL server will not start.
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|1/27/2016 2:30 pm || Dani || Dev || chmod log files within /usr/local/mysql and chown -R that directory. Ultimately got MySQL server and wikis online by commenting out the alter table Enterprise lines in /etc/my.conf
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|2/1/2016 2:30 pm || Dani || INDD server || Smart Mover manager stuck; killed; killed service; restarted service; unable to restart Manager
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|2/1/2016 3:30 pm || Dani || Dev || installed TimeMachineEditor; testing setting that generates backups when inactive
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|2/1/2016 4:20 pm || Dani || Prod || connected Headless plug
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|2/1/2016 4:50 pm || Dani || Prod || Elvis stop/start
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|2/1/2016 5:10 pm || Dani || Dev || Disabled Time Machine and TimeMachineEditor. Ran script to turn off Spotlight (with questionable success).
|-
|2/1/2016 8:10 pm || Steve || INDD || Restart INDD server and SmartMover because SmartMover was hung.
|-
|2/2/2016 9:05 am || Dani || Dev || Reboot
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|2/2/2016 9:45 am || Dani || INDD || Rebuilt HOTELS Dropbox process and reimported CarneTec; both emptied themselves of all tasks for no apparent reason
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|2/2/2016 4:15 pm || Dani || WW || Added editorial groups to other brands as appropriate, following the resolution of Tom's drag-and-drop image issue. Gave each all-all-no delete.
|-
|2/3/2016 4:15 pm || Dani || Dev || CCC installed and scheduled to run at 2 a.m. Backing up entire Macintosh HD to DataHD/CCC
|-
|2/5/2016 4:15 pm || Steve || Prod || Ran SQL scripts to delete old drupal integrations; impolrted drupal taxonomy and forms; deleted unnecessary forms; updated componentdefs.xml and then removed becuase CS did not want to load; turned off spotlight using standard command line command found in this wiki; reinstalled SGL+ in admin interface; ran /Library/Tomcat/bin/startup.sh; turned off time machine in system prefs;
|-
|2/8/2016 11:10 am || Dani || Dev || new componentDefs.xml file; unplugged Elvis and Solr from admin panels to avoid nuisance errors
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|2/9/2016 1:40 pm || Dani || INDD || force-quit com.apple.prefs.backup.remoteservice; turned off Time Machine; uploaded Faith and Glory and Santelia fonts for PL1603
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|2/9/2016 2:30 pm || Dani || INDD || ran load mds command; added backup directory to privacy in Spotlight prefs; unloaded mds again
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|2/9/2016 3:15 pm || Jitendra || Dev || installed Nagios plugin
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|2/9/2016 3:25 pm || Dani || INDD || Unmounted TimeMachineBackup volumes; location services off (under Privacy) in system prefs
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|2/10/2016 1:53 pm || Dani || WW || Changed base access profile for editteamplate to "Plate Staff" in Plate brand to solve problem Liz was having where she was unable to select fonts and styles in the InCopy Character panel
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|2/10/2016 7:53 pm || Steve || INDD || Restarted and killed spotlight for good measure. Time Machine popped up as a disk, I unmounted it.
|-
|2/10/2016 7:53 pm || Steve || Prod || Restarted after putting new componentdefs.xml file in it.
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|2/11/2016 10:30 am || Dani || Prod || Put brackets around FryPDF in line 693 of configserver.php on Prod (<code>/Library/WebServer/Documents/Enterprise/config/configserver.php</code>), put brackets around name of FryPDF job options file
|-
|2/17/2016 10:00 am || Dani || WW admin || Fixed Bert's issue with S1001 error on HIO1603 images (MTG ticket 649587) by removing the permanent version on the Image Approved status for the HIO brand
|-
|2/17/2016 10:00 am || Dani || INDD || Killed stuck INDD Server process (MTG ticket 478473)
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|2/17/2016 2:15 pm || Dani || INDD || Killed stuck INDD Server process
|-
|2/17/2016 2:28 pm || Dani || INDD || Killed stuck INDD Server process
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|2/17/2016 2:31 pm || Dani || INDD || Turned off all automatic update checking/downloads via System Prefs—>App Store
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|2/17/2016 2:55 pm || Dani || INDD || Killed stuck INDD Server process
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|2/17/2016 3:40 pm || Dani || INDD || Killed stuck INDD Server process
|-
|2/19/2016 10:50 am || Dani || INDD || Removed GTAssist and all versions of GTM; emptied trash
|-
|2/19/2016 10:52 am || Dani || Prod || Disabled GTM auto-updates; removed all versions. GTAssist not installed on this box. Did not empty trash.
|-
|2/19/2016 10:55 am || Dani || Dev || Quit and uninstalled GTAssist. GTM not installed on this box.
|-
|2/21/2016 10:55 am || Steve || Prod || Changed prod php.ini to have error reporting on in order to see trouble with Twitter integration (lines 478, 106,108,116 and 118 in usr/local/php54/php.ini). Restarted apache on prod. Still not seeing error messages on twitter plugin. NOTE: saw no changes so I reversed thse at 1:14 pm INTERESTING NOTE: When php errors were enabled, INDD SC displayed an error dialog box most likely in reference to the inability to write to the Enterprise server—the message was incomplete, so it wasn't too much help.
|-
|2/19/2016 10:55 am || Steve || Prod || Turned off error logging.
|-
|2/22/2016 9:28 am || Dani || INDD || Installed Brandon Printed fonts for INDD server
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|2/23/2016 6:28 am || Steve || INDD || Restarted INDD server app. Crashed overnight? PDF jobs queued in INDD job page in Woodwing admin started right up after INDD was actually running.
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|2/27/2016 12:03 pm || Steve || Dev and Prod || Installed Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Testing.
|-

|2/27/2016 1:36:03 pm || Steve || Prod || Installed Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Delted tables. Tested CS, dossier, article, web article creation. All good.
|-
|2/29/2016 9am || Dani || INDD || Killed stuck Mover (HOTELS Dropbox). Quit SM Manager. Restarted service and logged Manager back in.
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|2/29/2016 2 pm || Dani || wiki || Updated wwsettings.xml to include port number
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|3/1/2016 3:45 pm || Dani || INDD || Deleted Kahlo Decorative and Valeria Script Two fonts from INDD folder and system folder; deleted INDD .lst file in fonts folder, repaired disk permissions, all fonts copied from INDD folder to /Library/Fonts; rebooted box; restarted SM service and reconnected; reconnected to WebEdit and CCCBackup
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|3/2/2016 8:45 pm || Steve || INDD and Prod || Made many changes to the joboptions files. See details [[joboptions_changes]].
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|3/4/2016 11:45 am || Dani || Dev || restarted
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|3/4/2016 11:45 am || Dani || Prod || added caption components for COL and BOL in componentdefs
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|3/4/2016 12:20 pm || Dani || INDD || installed TeamViewer
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|3/8/2016 12:20 pm || Dani and Steve || INDD || SM Manager base path restored; killed eight (!) SM Service processes and the stuck softwareupdated process for good measure; restored HOTELS and HIO dropbox processes
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|3/9/2016 9:20 am || Dani || Prod || updated component defs to replace missing Plate components; installed TeamViewer
|-
|3/9/2016 2:10 pm || Dani || Prod || updated component defs to allow Meatingplace to put in multiple headlines—headlines weren't in the file at all?!
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|3/12/2016 10:36:03 pm || Steve || Prod || Installed Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Delted tables. Tested CS, dossier, article, web article creation. All good.
|-
|3/14/2016 5:10 pm || Dani || Prod || ran database cleaning script, imported content types, turned on debugging, restarted Apache, imported content types again, dumped database for WW, turned off debugging and restarted Apache again, deleted publish form templates again, ran cleaning script again
|-
|3/15/2016 11:05 am || Dani || INDD || INDD server stuck; killed process; force-started background jobs
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|3/18/2016 10:05 am || Dani || INDD || removed Smart Mover Manager from startup process; removed service shortcut from dock
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|3/18/2016 10:45 am || Dani || Prod || imported publish forms; added Elvis sync plugin to crontab as directed in https://helpcenter.woodwing.com/hc/en-us/articles/206334485
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|3/21/2016 1:50 pm || Dani || WW || added People and Sales & Marketing categories to HOTELS brand; renamed GU to Trending
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|3/22/2016 4:00 pm || Dani || Prod || handful of stop/starts on Elvis server to resolve outage and subsequent "server restarted" error message
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|3/24/2016 6:36:03 pm || Steve || Prod || Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS. Turned logging on and off.
|-
|3/25/2016 11:05 am || Dani || Prod || added <code>allowmultipleinstances="true"</code> to Sidebar for Plate in componentdefs.xml
|-
|3/27/2016 8:36:03 pm || Steve || Prod || Moved fields order in drupal. Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS.
|-
|3/28/2016 9:20 am || Dani || Elvis || stop/start. Client unable to connect, but admin page worked. Same as what happened on the 22nd.
|-
|4/5/2016 4:23 pm || Dani || IFTTT || turned off notifications for checked-in Dropbox files for all brands, per Bert's request
|-
|4/9/2016 11:45:03 am || Steve || Prod || Moved fields order in drupal. Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS.
|-
|4/9/2016 9:21 pm || Steve || Prod || Changed line 8 in config_drupal.php ('title' => 'Print Deck',) in order to auto-fill fields on page load but it did not appear to have worked.
|-
|4/11/2016 8:45:03 pm || Steve || Prod || Moved fields order in drupal. Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS.
|-
|4/20/2016 3:40 pm || Dani || INDD || Killed stuck INDD server process
|-
|5/2/2016 9:10 am || Dani || INDD || Killed stuck INDD server process
|-
|5/2/2016 4:07 pm || Dani || INDD || Killed stuck INDD server process
|-
|5/2/2016 4:57 pm || Dani || Prod || Set logging level to WARN and restarted apache
|-
|5/4/2016 9:35 am || Dani || INDD || Killed stuck INDD server process
|-
|5/4/2016 4:05 pm || Steve and Dani || INDD || Set nice value of INDD server process to -10
|-
|5/4/2016 4:25 pm || Dani || INDD || Uncommented sections of WWsettings.xml file as per https://helpcenter.woodwing.com/hc/en-us/articles/205503665?flash_digest=15c0ba6c68a3cb4a36f631731dda6edfe34a18b9 to turn on logging
|-
| 5/4/2016 4:45 pm || Dani || Karen R.'s computer || provided new WWsettings file to enable local logging for INDD and Smart Connection
|-
| 5/4/2016 4:45 pm || Dani || Bert's computer || provided new WWsettings file to enable local logging for INDD and Smart Connection; also added his IP (67) to configserver
|-
| 6/9/2016 1:45 pm || Steve || Amy C's computer || Installed CS ContentStationMac_9.8.2_Build_263 on Amy's machine and Steve D's machine. Barbara B, too.
|-
| 6/12/2016 5:45 pm || Steve || Prod server || Went into Amy C's account on drupal, gave her an OAuth consumer record to see if that will force drupal to use her name instead of mine on the submission to drupal publish form. This is a setting that both Dani and I have, and Dani's posts contain her name.
|-
| 6/14/2016 2:58 pm || Dani || Prod || Changed configserver.php to save 20 versions of layouts.
|-
| 6/14/2016 5:30 pm || Dani || Prod || restarted Apache
|-
| 6/20/2016 11:50 am || Dani || INDD server || launched SM service; connected SM Manager to it
|-
| 6/24/2016 12:15 pm || Dani || Prod || increased Java allocation to 10 GB as per <code>https://helpcenter.woodwing.com/hc/en-us/articles/205635729?flash_digest=9634121e8f8bc45299337593642b90fb53ce26d5</code>, adding <code> # Number of assets to fetched for the queue at a time (balances queue load
# between bulk update and runtime updates), restart Elvis Server
#
enterpriseUpdateBatchSize = 50</code> to Elvis config.properties.txt, ran Enterprise bulk updater
|-
| 6/28/2016 3ish || Dani || Prod || new cron job: <code> */5 * * * * curl "http://localhost/Enterprise/config/plugins/Elvis/sync.php?maxexectime=300&maxtimeoutperrun=60"</code>
|-
| 6/29/2016 11:35 am || Dani || Prod || switched DEBUG to ERROR for default and localhost in configserver.php
|-
| 7/7/2016 2:15 and 2:30ish pm || Dani || Prod || Elvis stop/starts
|-
| 7/8/2016 2:00 pm || Steve || Prod and Drupal Prod || Turn off and on drupal Woodwing modlue in order to solve Amy's problem and inability to publish from CS to Drupal.
|-
| 7/12/2016 11:07 am || Dani || Prod || Elvis stop/start
|-
| 7/13/2016 4:45 pm || Dani || Prod || ran CHECK and OPTIMIZE on all tables in MySQL workbench; saved commands in a folder on the desktop
|-
| 7/18/2016 10:25 am || Dani || Prod || Elvis stop/start
|-
| 7/21/2016 3:55 pm || Dani || Prod || change crontab to <code>*/5 * * * * /usr/bin/curl "http://localhost/Enterprise/config/plugins/Elvis/sync.php?maxexectime=300&maxtimeoutperrun=60"</code>
|-
| 7/22/2016 11:45 am || Dani || Prod || Elvis stop/start; crontab edit to remove # from before job
|-
| 7/26/2016 3:10 pm || Dani || WW || authorization changes as follows: 
CarneTec and CarneTec Brasil: editteamcarnetec all-all-staff, editteammeatingplace all-all-no delete 
HOTELS: editteamhotels all-all-staff, editteamplate all-all-no delete 
HIO: editteamhotels all-all-staff 
Plate: editteamcarnetec all-all-no delete 
Meatingplace: editteammeatingplace all-all-staff
|-
| 7/26/2016 5 pm || Dani || Prod || Default and localhost logging levels set to NONE
|-
| 8/8/2016 3:15 p.m. pm || Dani || Prod || Added Liz, Chandra and Amy Cavanaugh to debug levels array
|-
| 8/10/2016 10:30 a.m. || Dani || InDesign || unloaded IDS launch daemon, updated IDS to 8.0.3, updated Smart Connection plugin to 8.3.17 build 313, loaded daemon
|-
| 8/23/2016 11:10 p.m. pm || Dani || Prod || Changed configserver to save 25 versions of articles
|-
| 8/23/2016 11:15 p.m. pm || Dani || IDS || Emptied queue of 15-20 stuck jobs; killed IDS process
|-
| 8/23/2016 4:55 p.m. pm || Dani || Prod || added <code>allowmultipleinstances="true"</code> to component defs for sidebars in HOTELS and HIO
|-
| 9/8/2016 3:15 p.m. pm || Dani || Prod || temporary solution to LDAP catastrophe for Elvis: add each user followed by <code>=ww,ROLE_SUPERUSER</code> to the default WoodWing Enterprise user section at the bottom of Elvis Server/config/internal-users.properties.txt. Each user's password MUST match their password for enterprise, otherwise images are removed when INDD file is opened.
|-
| 9/12/2016 10:00 a.m. || Dani || Prod || changed most users to <code>ROLE_AIR_CLIENT,GROUP_production</code> in internal-users for Elvis (superusers log in as pro, and we only have three of those licenses)
|-
| 10/11/2016 10:15 a.m. || Dani || Prod || reboot. Had some trouble with credentials to connect to Time Machine afp
|-
| 10/12/2016 4:55 p.m. || Dani || Dev || reboot. Started IDS using <code>/Applications/Adobe\ InDesign\ CS6\ Server/indesignserver -port 18383</code>
|-
| 10/20/2016 2:20 p.m. pm || Dani || IDS || killed IDS process
|-
| 10/20/2016 3:27 p.m. pm || Laura || Prod || Modified all Access Profiles in Enterprise Admin to disable the 'Allow Multiple Article Placement' feature found under the Workflow section
|-
| 11/1/2016 1:30 p.m. pm || Dani || Prod || Deleted and deactivated old users in Enterprise; removed Testing brands
|-
| 11/8/2016 3:30 p.m. || Dani || IDS || Killed IDS process; restarted via Terminal using <code>sudo ./InDesignServer -port 18386</code> in the directory /Applications/Adobe\ InDesign\ CS6\ Server; commented out the KeepAlive key in /Library/LaunchDaemons/com.adobe.ids.launchd.18385.plist and made a backup copy
|-
| 11/9/2016 11:20 a.m. || Dani || IDS || Ran out of HD space. Emptied trash. Killed IDS process; restarted via Terminal using <code>sudo ./InDesignServer -port 18386</code>. Killed SM and SM service; process folders missing. Reimported each process.
|-
|11/14/16 11:30 am || Steve || .11 prod || added these lines to configserver.php because PDFs were printing out of INDD via Statuses without any crop marks. Also moved [frypdf] joboptions files into adobe/setttings folders. This sovled the problem. new Feature( 'CreatePagePreview'),
new Feature( 'PagePreviewResolution', 300),
new Feature( 'CreatePagePDFOnProduce', '[High Quality Print]'),
|-
|11/14/16 7:30 pm || Steve || .11 prod || COMMENTED OUT THESE LINES BC INDD SERVER STOPPED WORKING AGAIN. Also, used the "launchctl unload -w /Library/LaunchAgents" command so that the native Indesign server app does not fire up all the time and only the terminal-based one does. If you wnt to get the other app going again just use the comamnd "launchctl load -w /Library/LaunchAgents" these lines to configserver.php because PDFs were printing out of INDD via Statuses without any crop marks. This sovled the problem. new Feature( 'CreatePagePreview'),
new Feature( 'PagePreviewResolution', 300),
new Feature( 'CreatePagePDFOnProduce', '[High Quality Print]'),
|-
| 11/15/2016 11:30 a.m. || Steve || Prod and INDD || In configserver.php on line 843 added FryPDF and added those joboption files to the INDD server in library/application uspport/adobe/settings/pdf and now when a user changes the sttus of their lahyout to "Convert to PDF" it uses the FryPDF settings and puts the PDFs into the Publication overview.
|-
| 11/15/2016 4:30 p.m. || Dani || Elvis || Created cron job to run update: <code>*/5 * * * * /usr/bin/curl "http://10.0.0.11/Enterprise/config/plugins/Elvis/sync.php?maxexectime=300&maxtimeoutperrun=60"</code>
|-
| 11/16/2016 6:30 a.m. || Steve || Elvis || turned off spotlight indexing bc it might have caused Elvis hang yesterday. used sudo mdutil -a -i off command
|-
| 11/23/2016 6:30 a.m. || Steve || INDD || stopped and started INDD server via commadn line becuse it was choking on M1612 ads file for Matingplace from Karen
|-
| 11/23/2016 4:00 p.m. || Dani || Elvis || stopped server and started DataHD clone from old Pegasus to new Pegasus. Email notifications upon completion to Dani and Steve.
|-
| 11/26/2016 4:00 p.m. || Steve || prod || changed line 19 in enterprise/config/plugins/elvis/config.php to define('ELVIS_CLIENT_URL', 'https://elvis.chicago.mtgmediagroup.com:8090'); and now elvis works from Content Station
|-
| 11/28/2016 3:07 p.m. || Laura || prod || changed php.ini settings from "post_max_size = 200M, memory_limit = 500M, Upload_max_filesize = 200M" to post_max_size = 500M, memory_limit = 1000M, Upload_max_filesize = 500M
|-
| 11/28/2016 7:47 p.m. || Steve || prod || restarted apache on prod so php.ini changes could take effect. NOTE: 1000M memory_limit is not reflected in https://edit.chicago.mtgmediagroup.com/Enterprise/server/wwtest/phpinfo.php
|-
| 11/29/2016 10:00 a.m. || Dani || WW || group and user maintenance: removed Laurie's dupe user, condensed admin group into enterpriseadmin group, created groups for brand-specific production, removed unnecessary groups from group authorizations for each brand to shorten routing menu. Bert declined offer to make brand-specific design groups, so entire artgroup is still in each brand.
|-
| 12/5/2016 3:50 p.m. || Dani || WW || created "no upload" access profile for production team for meat mags, removed upload button from most other access profiles
|-
| 12/6/2016 10:00 a.m. || Dani || WW || grudgingly restored upload powers to all; without it, they could not create shadow objects
|-
| 12/8/2016 3:00 p.m. || Dani || WW || created an ME group for each brand and gave only that group the ability to restore versions. Removed permissions related to track changes from every group but admin. Killed the "no upload" access profile.
|-
| 12/8/2016 3:30 p.m. || Dani || Smart Mover || disconnected from service, quit, killed service process, restarted service and connected. Got rid of the “Service exception error in ControlSocketClass (command = 1600)” error.
|-
| 1/3/2017 10 a.m. || Dani || IDS machine || killed IDS process and restarted on 18386 instead of 18385; connected SmartMover service; verified that configserver.php (on Enterprise) volume path to WebEdit matches what IDS sees; killed 18386 process (which appears to be CC, according to job queue?) and restarted 18385; files started processing. PL 1701 Snacks Cover processed several times in a row without showing as successful on the jobs queue so I killed the job and restarted it by checking the file back in via SCE.
|-
| 1/5/2017 1:25 p.m. || Dani || IDS machine || killed and restarted SmartMover service
|-
| 1/19/2017 10:10 a.m. || Dani || Prod || default debug level changed from INFO to DEBUG
|-
| 1/19/2017 2:40 p.m. || Dani || Elvis || changed three instances of "edit.chicago.mtgmediagroup.com" to "elvis.chicago.mtgmediagroup.com" in config.properties.txt
|-
| 1/20/2017 2:40 p.m. || Laura || Prod || added 'new Feature( 'DateFormat' , 'MM-DD-YYYY')' to configserver.php in Enterprise so Content Station will display mm-dd-yyyy format
|-
| 1/26/2017 1:00 p.m. || Laura || Prod || added Content to Search criteria in Enterprise so custom searches can now search article content
|-
| 2/1/2017 4:00 p.m. || Dani || IDS || killed process and restarted IDS from command line on 18385
|-
| 2/2/2017 5:00 p.m. || Dani || Production and IDS || swapped out fileshare hardware. Rebooted Prod and IDS machines. WebEdit mounted as -2; changed configserver.php accordingly. Followed SOPs for reboots.
|-
| 2/3/2017 11:20 a.m. || Dani || Production || updated componentdefs.xml to give Hotels and default the ability to add multiple body components and hide web-specific boxes that are not helpful to Hotels
|-
| 2/14/2017 2:20 p.m. || Dani || Wiki || machine reboot
|-
| 2/27/2017 5:20 p.m. || Steve || INDD || Attached Woodwing Applescxript 1.0 to EXPORT folder in _SYSTEM_ so that it would move PDFs to FRYFTPFOLDERs directory. NOTE: This is not yet activated in Folder Actions interface. Should activate for next press run.
|-
| 2/27/2017 5:20 p.m. || Steve || Prod || Removed the PDFSave plugin from Prod so users can no longer use it.
|-
| 2/27/2017 5:20 p.m. || Steve || INDD || Added alias for FRYFTPFOLDERS alias to paths for SmartMovers.
|-
| 3/1/2017 3:20 p.m. || Dani || WW || Enabled PDFsave plugin
|-
| 4/11/2017 5:00 p.m. || Dani || all Mac servers || restarted
|-
| 4/12/2017 10:20 a.m. || Dani || Smart Mover || Dropbox processes failing because someone emptied the Image Workflow folder (!!). Restored CheckIn and CheckedOut and verified that aliases still work. Back in business.
|-
| 5/1/2017 all friggin' day || Dani and Steve || IDS || Karen reported that jobs weren't going through. Investigation revealed CoolType errors in Dani's local INDD crash logs and the "error storing document to server" and "http headers" errors. Steve's solution: PDFSave (the “old way”) plugin was turned on in WW plugins so I turned it off. Tried to make a note in Wiki but Wiki was offline—I put a ticket into CW.

Anyway, with that, the steps were:
Try to export to PDF using Fry Settings
Export pages 1-5, no errors
Export pages 1-11, error
Export page 9, crashed on progress bar “Flattening”
So, looks like it’s the ad on page 9
Remove ad from page
Try Export
Success
Try to replicate success with opening original doc, doing Save As….
Successful as well
Checked PO saw the ads from the new test document in there
Deleted test doc in order to avoid confusion
Restart InDesign Server after force-quitting from Console

Tried with “000_m1705_adsBack” as well and that looks like it worked.

So: it looks like the "Error: Error storing the document to the server” error is either a CoolType font problem and is a result of a bad ad OR it's the result of the PDFSave plugin being turned on
|-
| 5/17/2017 3:20 p.m. || Dani || Smart Mover || followed procedure detailed on Troubleshooting page to resolve hung Manager program after frantic cycle through processes from yesterday
|-
| 6/7/2017 9:30 a.m. || Dani || Enterprise || killed web channels for Hotels and HIO
|-
| 6/22/2017 12:50 p.m. || Dani || IDS || Amy Carter reported pages not appearing in export page. Category listings job stuck in IDS. Killed job, killed IDS, restarted IDS.
|-
| 7/20/2017 2:05 p.m. || Dani || IDS || Activity monitor freaking out. Killed IDS process; it didn't disappear from Activity Monitor list but Terminal confirmed it was dead. Restarted it. Fatal error on SM Manager. Restarted SM Manager; Hotels, HIO and CarneTec FTP processes were empty. Re-imported.
|-
| 7/31/2017 9:45 a.m. || Dani || Enterprise || Gave artgroup delete privileges and assigned the new Art access profile to artgroup in all non-testing brands.
|-
| 7/31/2017 9:55 a.m. || Dani || Smart Mover || Manager stuck in rapid cycle. CarneTec, HOTELS and Plate processes empty. Deleted and re-imported from backup.
|-
| 8/2/2017 8:25 a.m. || Dani || Smart Mover || All FTP processes but HIO empty after last night's monthly restart. Deleted and re-imported from backup.
|-
| 9/12/2017 10 a.m. || Dani || InDesign machine || rebooted
|-
| 11/15/2017 10 a.m. || Dani || InDesign machine || deleted and replaced empty HIO and CarneTec processes in SmartMover Manager
|-
| 12/5/2017 10:40 a.m. || Dani || InDesign machine || Smart Mover Manager looping. Killed it and reconnected to server. Replaced empty Hotels and CarneTec Brasil processes.
|-
| 2/7/2018 9:15 a.m. || Dani || InDesign machine || deleted and replaced empty HIO, Hotels and Plate processes in SmartMover Manager. Export to FTP folder script still not working.
|-
| 4/2/2018 9:15 a.m. || Dani || Edit and InDesign || Edit Mac had shut down. Restarted it. License problem on Enterprise caused by volume name change (DataHD 1 instead of DataHD). Changed volume back by removing empty folders in /Volumes, then ejecting and remounting. InDesign "problem with 10.0.0.11" indicated problem with WebEdit folder, which had a no-access symbol despite being 777. Created a new WebEdit folder, moved contents over, deleted existing WebEdit folder. Test layout processed by IDS.
|-
| 4/11/2018 9:50 a.m. || Dani || Smart Mover || disconnected from service, quit, killed service process, restarted service and connected. Got rid of the “Service exception error in ControlSocketClass (command = 1600)” error.
|-
| 4/18/2018 12:55 p.m. || Dani || InDesign server || Bert ticket 4080667. All jobs failed in queue after 5:08 last night. Machine had a window that said that the system was out of application memory. Restarted machine. Queue began churning through old jobs but Health Check returned "Could not create file for writing: /Volumes/WebEdit/products.xml." On investigation, WebEdit was WebEdit-1. Opened /Volumes, deleted a folder called WebEdit, remounted WebEdit. Health Check now ok. Opening ticket with CW to determine cause of application memory problem.
|-
| 4/24/2018 9:25 a.m. || Dani || Smart Mover || All FTP jobs but Hotels empty. Deleted and re-imported.
|-
| 4/26/2018 4:30 p.m. || Dani || Smart Mover || CarneTec Brasil job empty after force-quit related to process looping. Deleted and re-imported.
|-
| 4/30/2018 9:10 a.m. || Dani || Smart Mover || Replaced empty CarneTec Brasil and Hotels processes
|-
| 5/24/2018 12:15 p.m. || Dani || IDS machine || unable to use ARD, KVM, or Kaseya to reach machine. Could ping. Performed hard reboot. WebEdit was WebEdit-1; unmounted, deleted folder in /Volumes, remounted. "Could not create file for writing: /Volumes/WebEdit-1/products.xml." WebEdit was WebEdit-1 in one place in configserver on Prod, but WebEdit in another. Killed IDS process, restarted, Health Check now ok.
|-
| 5/29/2018 5 p.m. || Dani || Old Prod || swapping in new RAID hardware. Editshare: Connected new RAID. Named old device DataHD-old and new device DataHD. Copied Shares folder to new RAID.
|-
| 5/29/2018 5 p.m. || Dani || IDS machine || swapping in new RAID hardware. Connected new hardware. Installed LaCie software (required reboot) and entered CW help desk, Steve, and Dani for alerts. Used Disk Utility to set up mirrored RAID set on drive. Copied all folders from existing DataHD to new RAID. Ejected DataHD and renamed LaCie DataHD. Started IDS process. Connected to WebEdit and Prod DataHD. Verified that local DataHD doesn't have a -1. Ejected WebEdit because it did; deleted folders named WebEdit and WebEditDev from /Volumes and remounted. Started SM service and IDS process (which must have quit when I ejected WebEdit). Opened and connected SM Manager, started timer, checked processes (all good). Health check ok. Exported eight pages via admin panel (WW News pages with layout convert to PDF status). Two files appeared in Export folder; no activity in Terminal window. Stopped SM timer so I can safely test with real files. Reran Steamed Cakes and Plate Expectations from job queue; Plate Expectations cycled three times before I killed the job. Replanned Low Country, but it didn't start. Killed IDS process and restarted. Manually reprocessed M1806 Company Profile. No dice. Logs indicate problem saving and accessing files. Delete files on RAID and redo copy with CCC. Set permissions for the entire drive recursively to everyone read and write. Restarted IDS process. Health Check good. Manually re-ran Meal Kits for job queue. Terminal says job completed; job queue runs task again until I manually kill it. Errors indicate trouble reading/writing. Manually retrigger Masthead, which also loops. Ejected all remote drives; new Prod RAID kept automatically reconnecting. Very odd. Reconnected all remote drives. Manually triggered spine. Spine looped. Deleted task. Problem may be that it's confusing DataHD from Prod with the new DataHD RAID....ultimately [https://www.dropbox.com/sh/yor5562grw2c8g4/AAA7OI4bSn0_U9HTxMqw6rHfa?dl=0 found evidence of an indexing problem]. I think most problems above were caused by phantom files related to the first WW test files I ran after switching to the new RAID.
|-
| 6/29/2018 10 a.m. || Dani || Smart Mover || replaced empty Hotels and Plate FTP processes
|-
|6/29/2018 10:35 a.m. || Dani || Enterprise || emptied trash can
|-
| 8/1/2018 4:40 p.m. || Dani || Elvis || created new user for Laurie. Details in LastPass.
|-
|8/9/2018 5 p.m. || Dani || all systems || changed IDS filestore to RAID1 via hardware and a paper clip. Removed old filestore hardware and put new hardware in its place in the closet. Restarted all three Mac Minis.
|-
|9/10/2018 3:55 p.m. || Dani || freelanceart laptop || INDD was starting up very, very slowly--two minutes on panels step alone. It started up quickly if I force-quit the fontd process first, which indicated a duplicate font issue. Used FontExplorer to resolve conflicts between Base9 and BaseNine font suitcases. Resolved.
|-
|9/10/2018 11:55 a.m.? Ish? || Dani || freelanceart laptop || INDD slowed down significantly the more Carolina used panels. Per Google, had her detach all panels from one another and that helped for reasons I cannot explain.
|-
|11/12/2018 2:55 p.m. || Dani || IDS || replaced all FTP processes in Smart Mover
|-
|12/5/2018 4:00 p.m. || Dani || Enterprise/Content Station || Liz has been reporting that the create article window is missing templates for a while now. We have been adding them to the dossier template. Permanent solution: Created a new print category just for article templates. If an article template has a print category that is also used for real content, it confuses the system. Cleaned up duplicate templates. More info here: https://helpcenter.woodwing.com/hc/en-us/articles/205500195-Setting-up-the-default-article-for-Content-Station-9
|-
|1/8/2019 9:40 a.m. || Dani || Smart Mover || Amy reported that Plate files she processed last night weren't in Insite. Replaced empty SM FTP processes for Plate, HIO, and both CarneTecs.
|}
[[Category:Admin]]

Change log

2018-12-05T22:10:24Z

Dani: fix for add article button not populating with the right article templates

Change log

2018-11-12T21:23:53Z

Dani: Replaced all FTP processes in Smart Mover

Change log

2018-09-11T21:53:07Z

Dani: resolved more of Carolina's slow INDD issue

Change log

2018-09-10T20:53:52Z

Dani: resolved Carolina's slow INDD issue

Change log

2018-08-09T22:09:13Z

Dani: RAID reformat and restarts

Change log

2018-08-01T21:43:08Z

Dani: new Elvis user

Change log

2018-06-29T15:35:33Z

Dani: dead SM processes, empty Enterprise trash can

{| class="wikitable"
|-
! Date/Time !! Your Name !! Server/System !! Notes (changes and/or exact error message)
|-
| 8/25/15 11 a.m. || Dani || Dev || install files uploaded
|-
| 8/25 10:30ish || Steve || INDD || Reopened connection to Smart Mover service
|-
| 8/25 || Steve || INDD server || INDD and Smart Mover Manager added to login items
|-
| 8/25 1:50ish || Dani || Prod/Elvis || stop and start
|-
| 8/25 2ish || Dani || Prod/Elvis || re-commented usageRights section of assetinfo file
|-
| ''8/25 3:55'' || ''Dani'' || ''Dev/Elvis'' || ''shows two active users. Why?''
|-
| 8/25 4ish || Dani || Prod/Enterprise || tweaks to English language resource file and email notification templates
|-
| 8/25 5ish || Dani || Dev/Elvis || server stopped and quit
|-
| 8/26 12ish || Ben/Bert || INDD and Prod servers || hardware reboot
|-
| 8/26 2ish || Dani || Dev/Elvis || server started again
|-
| ''8/26 2:15ish'' || ''Bert'' || ''Smart Connection'' || ''HoteldelCoronado: Unable to save attached data to file (S1001)''
|-
| 8/26 2:45ish || Dani || Solr || Apache down. Restarted. Reindexed.
|-
| ''8/26 2:50ish'' || ''Dani'' || ''Woodwing admin/InDesign Server'' || ''Health check returns: [ERROR]
InDesign Server: http://10.0.0.13:18385

The getprodinfo.js script failed: Uncaught JavaScript exception: File Access: Could not create file for writing: /Volumes/WebEdit/products.xml
TIP: Please check the following for all configurations made at the InDesign Servers maintenance page:
The complete package of Smart Connection plug-ins must be installed at your InDesign Server installation.
The Enterprise Server should have HTTP access through configured URL (and port) and InDesign Server should run and listen to it.
Both InDesign Server version and Smart Connection plug-ins version needs to be CS6, CC9.2 or CC2014.
The plug-ins must be registered using the activation file (WWActivate.xml).
See also Admin Guide about how to install and configure CS Editor and InDesign Server.''
|-
| ''8/26 5ish'' || ''Bert'' || ''Smart Connection'' || ''Can't change status on Palopo. Error: Unable to save attached data to file (S1001)''
|-
| 8/27 9:20ish || Dani || Prod/DataHD || volume permissions changed to read/write for staff and everyone using Finder
|-
| 8/27 9:30ish || Dani || WoodWing admin || added Permanent Art issue to HOTELS brand
|-
| ''8/27 10ish'' || ''Bert'' || ''Enterprise'' || ''H1510 Technology dossier doesn’t show up in search for issue dossiers. Solr index cleared and re-done. Minutes later, same problem with global update.''
|-
| ''8/27 all day'' || ''Dani'' || ''Dev Elvis'' || ''“warning: It seems the server was not shutdown properly last time.” on Dev Elvis client login''
|-
| ''8/27 3ish'' || ''Michelle and Brittney'' || ''Smart Connection'' || ''lose their connection to Elvis and are prompted to re-login. Currently no mechanism for them to do so.''
|-
| 8/27 4ish || Aysling || Prod || remounts webEdit folder, which was not properly unmounted before server reboot. (Details now in troubleshooting wiki page.)
|-
| ''8/27 5ish'' || ''Steve'' || ''Prod/Elvis'' || ''H1510_tech search does not return proper results but browse indicates files exist''
|-
|8/28 || Dani || Dev/Wiki || added Slack integration extension
|-
|8/28 3 pm || Dani || WoodWing admin || removed permanent version from image statuses: Image Send to Corrections, Image Approved, Image Conversion to web formats, Image Conversion to print format, FryPDF
|-
|8/31 all day || Dani || Dev server || installing Git, configuring SSH, attempting to install monit
|-
|9/1 1:25 || Dani|| WW Admin || added article laid out status and layout approved routing to HOTELS brand
|-
|9/1 1:50 pm || Dani || Dev WW Admin || enabled Drupal 7 plugin for field testing
|-
|9/1 5:30 pm || Steve || Prod || Turned off Wifi on Production Mac Mini
|-
|9/2/15 5:30 pm || Steve || Prod || Turned logging on and then off to test
|-
|9/3 9:15 am || Dani || Elvis permissions || Michelle, Steve V, Brittney and Design Freelancer to standard licenses
|-
|9/3 5 pm || Dani || Prod || added background to CS web (change to wwsettings.xml file and new image in assets folder)
|-
|9/3 6:30 pm || Steve || Prod & Dev || Changed session.gc_maxlifetime value of /usr/local/php54/php.ini file to 86400 in order to stop Elvis logout problem. Restarted Apache on both servers.
|-
|9/4 10:17 am || Steve || Prod Elvis || Began import of Spare/Plate Archives 1 into Elvis.
|-
|9/9 11:17 am || Dani || WW admin || HIO brand brought into alignment with HOTELS brand; HIO and HOTELS statuses reordered
|-
|9/9 4:17 pm || Dani || WW admin || Plate brand refined and made workable for training on 9/21
|-
|9/9 4:45 pm || Dani || Smart Mover Manager || Duplicated existing images-to-ads procedure to make articles uploaded by recipe editor into recipes
|-
|9/10 3:30 pm || Dani || Elvis || Updated rules per Bill's suggestions; created rule for admins to have access to everything; moved Plate directories out of archives and deleted Plate from archives (all Plate content now in Plate folder); imported Plate 2015 content (missing from first import)
|-
|9/14 3:20 pm || Dani || WW admin || Created statuses: "Image: Reference NOT FOR PUBLICATION" and "Recipe Include in Packet" in Plate brand
|-
|9/14 5:20 pm || Dani || Prod || Solr started
|-
|9/14 3:20 pm || Dani || WW admin || Created statuses for web and print recipes
|-
|9/16 10:20 pm || Steve || Dev Server || Installed MySQL Workbench, worked in DB to finalize packet query
|-
|9/17 4:06 pm || Steve || Dev Server || Finalized PacketMakerV1 for emailing packets to Plate team
|-
|9/18/15 10:55 am || Steve || Prod Server || Installed PacketMakerV1 on Prod
|-
|9/18/15 11:05 am || Steve || Prod Server || Installed MySQL Workbench on Prod
|-
|9/22/15 45 pm || Dani || WW admin || changes to Plate workflow
|-
|9/21/15 4 pm || Dani || Prod Server || Stopped and started Elvis; taxonomy pane commented out of custom-assetinfo
|-
|9/23/15 1 pm || Dani || WW admin || Created brands for CarneTec, CarneTec Brasil, and Meatingplace
|-
|9/24/15 11 am || Dani || WW admin || Added additional categories to Plate and reordered
|-
|9/30/15 1:30 pm || Steve || Prod || Export DB for local testing. Left on desktop "packetmakerv2.sql"
|-
|10/1/15 9:30 pm || Steve || Prod || Restart Elvis server. Quit and Restart Elvis Server App. Restart Elvis Server. Copy all var/tmp to "Var temp backup" on desktop. Delete by dragging to trash 2,000 plus sess files in var/tmp.
|-
|10/2/15 1:45 pm || Steve || Prod || Stop and Start Elvis server bc Bert reported no access and Elvis was throwing a "Unable to connect to server Cause: Server communication probllem error". Restart fixed, but cause unknown.
|-
|10/6/15 || Dani || Dev || Added new extension to mediawiki installation as part of quest to post Tarbell demo video.
|-
|10/8/15 || Dani || GoDaddy || added redirects for mtg-enterprise.com and mtg-elvis.com
|-
|10/6/15 || Dani || Dev || Added new extension to mediawiki installation for LDAP.
|-
|10/13/15 10:30 am || Dani || Prod || installed GoToMeeting client for Terri's troubleshooting
|-
|10/13/15 11:30 am || Dani || INDD server || installed GoToMeeting client for Terri's troubleshooting
|-
|10/14/15 3:00 pm || Dani || INDD server || deleted PDFtoFTP SmartMover process; imported previously exported version (from 10/13) to replace it
|-
|10/15/15 11:00 am || Dani || INDD server || added new fonts for H1511
|-
|10/19/15 10:00 am || Dani || Prod || removed around 1400 session files from tmp folder; no users logged in during this process
|-
|10/19/15 11:00 am || Dani || Dev || created wiki for dev team. (Two installations in different directories, not the traditional wiki-family setup.) Set <code>$wgGroupPermissions['*']['createaccount']</code> to true for the time being.
|-
|10/19/15 11:00 am || Dani || Dev || Enabled Renameuser extension on MTG wiki
|-
|10/19/15 3:00 pm || Dani || Wurlie || Uploaded new htaccess file with base definition to specify html directory; manually removed references to .html pages from within main directory files
|-
|10/21/15 7:05 pm || Steve || Dev || Installed TeamViewer app for remote access for consultant to install Monit on Dev Server
|-
|10/21/15 11:35 pm || Steve || Prod || Restart Apache
|-
|10/22/15 9:00 am || Dani || Prod || manually deleted 64-byte session files from tmp
|-
|10/30/15 3:00 pm || Dani || Prod || added <code>allAirClientUsersHaveUserZone=false</code> to config.properties.txt
|-
|10/30/15 3:30 pm || Dani || Prod || added <code>gc_maxlifetime=28800</code> to /Library/Server/Web/Config/php/php.ini
|-
|11/2/15 12 pm || Dani || Prod || added bmp support to extension map in configserver.php
|-
|11/6/15 12:45 am || Steve || Dev || Turned off Elvis server, left Enterprise running.
|-
|11/9/15 12:16 am || Steve || Prod || set gxmaxlifetime value of /usr/local/php54/php.ini to 28800. Restarted apache.
|-
|11/11/15 2:00 pm || Dani || wiki || language extension bundle installed; Translate configured
|-
|11/11/15 2:30 pm || Dani || Prod || started and indexed Solr, opened Elvis server app, Elvis server stop and start, box reboot using wiki checklist, test login to Content Station and Elvis, test checkout/in via Smart Connection
|-
|11/16/15 4:45 pm || Dani || INDD server || killed stuck INDD server process
|-
|11/16/15 4:45 pm || Dani || Prod || restarted Solr; Health Check still isn't finding it, but it appears to work
|-
|11/17/15 10:21 am || Dani || INDD || added Revista font family for PL1601; no users in Plate layouts at the time
|-
|11/19/15 10:15 am || Dani || WW admin || created "No Delete for Art" access profile and applied it to the artgroup for all brands
|-
|11/19/15 1:30 pm || Dani and Ben || Prod || dropped Prod box; D went through startup checklist, B will investigate in logs (Solr is now showing up in Health Check again, so there's that)
|-
|11/24/15 8:39 am || Steve || Prod || stopped time machine backup at 2.5 of 3.5 TB because server was too slow. Enabled logging, reverted .xml template changes from yesterday. Was able to log in and use CS after these chagnes.
|-
|11/24/15 9:38 am || Dani || Prod || commented out Meatingplace brand and remnants of Plate brand in componentdefs.xml to fix Content Station outage. Problem was components defined outside of brand tags. (Plate brand tags commented out.)
|-
|11/24/15 2:50 pm || Dani || Prod Elvis || activated WW enterprise import plugin
|-
|11/24/15 4:15 pm || Dani || Prod || changed unnecessarily alarming S1055 error message to "Please check your password for typos and try again." because that's what it means in English (in enUS.xml resource file)...and as long as I was in there I cleaned up a bunch of run-on sentences
|-
|11/25/15 10:15 am || Dani || WW admin || added translation statuses for CarneTec and CarneTec Brasil brands
|-
|11/25/15 10:15 am || Steve || Dev || installed Lingon X for testing server monitioring. Uninstalled because of lack of email notifications.
|-
|11/25/15 7:15 pm || Steve || INDD || Pulled Smart Mover Processes from TimeMachine for 11/5/15 and replace the folder at llibary/application support/SmartMoverServiceSupport/SmartMoverProcesses.Edited dropbox process so that WW and HOTELS brands would be included in that process. Others still need to be added.
|-
|11/25/15 7:15 pm || Steve || Prod || Turned on low-level logging for Enterprise.
|-
|11/26/15 10:15 am || Steve || INDD & Elvis || Created WW folder on Elvis; uploaded 5 MadMax Jpgs; created madmax dossier on WW brand in CS; Ran SmartMover for DropBoxImageWorkflow; downloaded, edited and uploaded. Photos are in JPG format, and the history works the way it should.
|-
|11/30/15 7:15 am || Steve || Prod || Turned OFF low-level logging for Enterprise. Too processor-intensive, especially when combined with Time Machine backup.
|-
|11/30/15 9:25 am || Dani || WW admin || Patrick Parmigiani set to Portuguese in Users
|-
|11/30/15 11:25 am || Steve || SmartMover || Added new smartmover PDFMoverHIO2 so that HIO PDFs could be created and uploaded into Enterprise.
|-
|11/30/15 3:40 pm || Dani || SmartMover || Expanded query for images to ads mover to include all brands and all image draft statuses.
|-
|12/1/15 1:50 pm || Dani || Dev || Installed and activated new Elvis license.
|-
|12/1/15 2:10 pm || Dani || SmartMover || Smart Mover Manager crash while exporting processes. Restarted service, restarted manager, reconnected to service.
|-
|12/1/15 8:10 pm || Steve || INDD and Prod || Turned off PDFMover SmartMovers, changed name of HIO Print Channel to "Print", tested PDFSave and SGLPlus and PDFs are being created for HIO and HOTELS. Print channel is the key, and is noted on line 82 on pdfsave config.php. Deleted HIO folders from PDF Mover and emptied trash.
|-
|12/3/15 8:10 pm || Steve || Dev, Prod, INDD || Made a new dropbox smart mover for WW brand; installed PostGres server on Dev (no effect); added photos to prod Elvis, ran dropbox routine, worked perfectly with versioning etc; downloaded all Elvis log files from Prod sent to Aysling.
|-
|12/7/15 9:12 am || Dani || Prod || Elvis stop and start
|-
|12/7/15 7:01 pm || Steve || Prod || Use Elvis admin tool to make a backup of Elvis (message: "backup succeeded"); Check to see that TimeMachine backed up (it had); Add 1449505748___hotdemodata.zip to Elvis Server/Elvis Data/hotDataBackup; stop Elvis server; Start Elvis server so it can run that .zip script. Does not appear to have solved the problem.
|-
|12/8/15 7:35 pm || Steve || Prod || Install pgadmin3.app on prod; backed up Elvis; checked time machine—latest back up 7:00 pm; ran REINDEX INDEX query in Elvis DB and it seems to have solved the problem.
|-
|12/9/15 11:15 am || Dani || Smart Mover || Activated Dropbox Movers and created an IFTTT recipe for notifications for each brand
|-
|12/21/15 11:15 am || Dani || Dev SQL || Dev Elvis server on, deleted 400+ DPF columns from smart_objects table using "Alter table" in workbench, removed all HOTELS (publication=2) objects from smart_objects using <code>DELETE * FROM Enterprise.smart_objects WHERE publication=2;</code>, reindexed Solr, then deleted HOTELS brand. Added Web brand. Dev Elvis server back off.
|-
|12/21/15 1:00 pm || Dani || Dev || Enabled DEBUG and restarted Apache
|-
|12/22/15 9:30 am || Dani || Nagios droplet || Powered down to create snapshot, then installed PostreSQL, libdbi-perl, libmysqlclient-dev, libperl-dev, libssl-dev, freeradius, ldap-utils, gave project back to CJ at that point
|-
|12/22/15 11:15 am || Dani || Solr || Reindexed
|-
|12/22/15 3:15 pm || Dani || INDD server || Killed hung server process three times
|-
|1/3/16 6:10 pm || Dani || Enterprise admin panels || re-indexed Solr per Aysling ticket 2920
|-
|1/10/16 9:10 am || Steve || When changing state to create PDF, "error storing document to server. Undefined PDF Style: [FryPDF] || Rebooted Apache; Rebooted Elvis; Health check OK; test from Dev OK; Changed connection protocol on EditDev drive from SMB to AFP. No success as of 11:55 am. As of 7:55pm, changed value on line 693 of configserver.php from "new Feature( 'CreatePagePDFOnProduce' , '[FryPDF]’ )” to new Feature( 'CreatePagePDFOnProduce' , 'FryPDF’ )”. Fixed.
|-
|1/12/16 1:10 pm || Dani || Prod || restarted Tomcat
|-
|1/12/16 2:10 pm || Dani || INDD || Exported new backup copies of the Smart Movers. Rebuilt the CarneTec dropbox process, which had emptied itself.
|-
|1/13/16 8:45 am || Dani || INDD || Added Bebas font for H1601
|-
|1/13/16 2:45 pm || Dani || Enterprise Admin || Added some typography permissions to No Delete and Staff access profiles
|-
|1/14/16 10:25 am || Dani || wiki || Updated download file for Content Station installation; new users will get build 300, as build 153 wouldn't install on Katie's new machine yesterday
|-
|1/14/16 4:40 pm || Dani || Enterprise admin || Created new access profile to give Plate staff access to bold and italics; they've sworn to only use their powers for good. Updated user authorizations for Plate.
|-
|1/15/16 10:00 am || Dani || INDD server || Health Check reports "getprodinfo.js script failed: InDesign Server does not respond." Two server processes running in INDD server. Killed both. On respawn, system is fine.
|-
|1/19/16 10:00 am || Steve || Enterprise Admin || Manually deactivated Shirleen's access with the Deactivate checkbox in Woodwing Admin web interface.
|-
|1/20/2016 2:40 pm || Steve and Dani || Prod || Elvis unavailable via client and Smart Connection (though admin page and install page were both fine). App server status on investigation in Prod: "initializing." After several minutes, quit app and restarted it, whereupon it immediately switched to "running" status Within 10 minutes, Elvis became available once more. Solr possibly also down? (HC unable to get version number).
|-
|1/21/2016 4:00 pm || Dani || WW Admin || Removed automatic routing on CarneTec Layout Approved; Brittney was getting an error message about routing conflicts when she tried to do a batch property change on everything but the cover from C1601
|-
|1/25/2016 2:30 pm || Dani || Dev, INDD boxes || Disabled Spotlight indexing with <code>sudo launchctl unload -w /System/Library/LaunchDaemons/com.apple.metadata.mds.plist</code> (It was already disabled on Prod?)
|-
|1/26/2016 3:20 pm || Dani || Dev box || Installed and registered Little Snitch. Rebooted and flashed PRAM. Had to force-quit a catalina exe file. MySQL server will not start.
|-
|1/27/2016 2:30 pm || Dani || Dev || chmod log files within /usr/local/mysql and chown -R that directory. Ultimately got MySQL server and wikis online by commenting out the alter table Enterprise lines in /etc/my.conf
|-
|2/1/2016 2:30 pm || Dani || INDD server || Smart Mover manager stuck; killed; killed service; restarted service; unable to restart Manager
|-
|2/1/2016 3:30 pm || Dani || Dev || installed TimeMachineEditor; testing setting that generates backups when inactive
|-
|2/1/2016 4:20 pm || Dani || Prod || connected Headless plug
|-
|2/1/2016 4:50 pm || Dani || Prod || Elvis stop/start
|-
|2/1/2016 5:10 pm || Dani || Dev || Disabled Time Machine and TimeMachineEditor. Ran script to turn off Spotlight (with questionable success).
|-
|2/1/2016 8:10 pm || Steve || INDD || Restart INDD server and SmartMover because SmartMover was hung.
|-
|2/2/2016 9:05 am || Dani || Dev || Reboot
|-
|2/2/2016 9:45 am || Dani || INDD || Rebuilt HOTELS Dropbox process and reimported CarneTec; both emptied themselves of all tasks for no apparent reason
|-
|2/2/2016 4:15 pm || Dani || WW || Added editorial groups to other brands as appropriate, following the resolution of Tom's drag-and-drop image issue. Gave each all-all-no delete.
|-
|2/3/2016 4:15 pm || Dani || Dev || CCC installed and scheduled to run at 2 a.m. Backing up entire Macintosh HD to DataHD/CCC
|-
|2/5/2016 4:15 pm || Steve || Prod || Ran SQL scripts to delete old drupal integrations; impolrted drupal taxonomy and forms; deleted unnecessary forms; updated componentdefs.xml and then removed becuase CS did not want to load; turned off spotlight using standard command line command found in this wiki; reinstalled SGL+ in admin interface; ran /Library/Tomcat/bin/startup.sh; turned off time machine in system prefs;
|-
|2/8/2016 11:10 am || Dani || Dev || new componentDefs.xml file; unplugged Elvis and Solr from admin panels to avoid nuisance errors
|-
|2/9/2016 1:40 pm || Dani || INDD || force-quit com.apple.prefs.backup.remoteservice; turned off Time Machine; uploaded Faith and Glory and Santelia fonts for PL1603
|-
|2/9/2016 2:30 pm || Dani || INDD || ran load mds command; added backup directory to privacy in Spotlight prefs; unloaded mds again
|-
|2/9/2016 3:15 pm || Jitendra || Dev || installed Nagios plugin
|-
|2/9/2016 3:25 pm || Dani || INDD || Unmounted TimeMachineBackup volumes; location services off (under Privacy) in system prefs
|-
|2/10/2016 1:53 pm || Dani || WW || Changed base access profile for editteamplate to "Plate Staff" in Plate brand to solve problem Liz was having where she was unable to select fonts and styles in the InCopy Character panel
|-
|2/10/2016 7:53 pm || Steve || INDD || Restarted and killed spotlight for good measure. Time Machine popped up as a disk, I unmounted it.
|-
|2/10/2016 7:53 pm || Steve || Prod || Restarted after putting new componentdefs.xml file in it.
|-
|2/11/2016 10:30 am || Dani || Prod || Put brackets around FryPDF in line 693 of configserver.php on Prod (<code>/Library/WebServer/Documents/Enterprise/config/configserver.php</code>), put brackets around name of FryPDF job options file
|-
|2/17/2016 10:00 am || Dani || WW admin || Fixed Bert's issue with S1001 error on HIO1603 images (MTG ticket 649587) by removing the permanent version on the Image Approved status for the HIO brand
|-
|2/17/2016 10:00 am || Dani || INDD || Killed stuck INDD Server process (MTG ticket 478473)
|-
|2/17/2016 2:15 pm || Dani || INDD || Killed stuck INDD Server process
|-
|2/17/2016 2:28 pm || Dani || INDD || Killed stuck INDD Server process
|-
|2/17/2016 2:31 pm || Dani || INDD || Turned off all automatic update checking/downloads via System Prefs—>App Store
|-
|2/17/2016 2:55 pm || Dani || INDD || Killed stuck INDD Server process
|-
|2/17/2016 3:40 pm || Dani || INDD || Killed stuck INDD Server process
|-
|2/19/2016 10:50 am || Dani || INDD || Removed GTAssist and all versions of GTM; emptied trash
|-
|2/19/2016 10:52 am || Dani || Prod || Disabled GTM auto-updates; removed all versions. GTAssist not installed on this box. Did not empty trash.
|-
|2/19/2016 10:55 am || Dani || Dev || Quit and uninstalled GTAssist. GTM not installed on this box.
|-
|2/21/2016 10:55 am || Steve || Prod || Changed prod php.ini to have error reporting on in order to see trouble with Twitter integration (lines 478, 106,108,116 and 118 in usr/local/php54/php.ini). Restarted apache on prod. Still not seeing error messages on twitter plugin. NOTE: saw no changes so I reversed thse at 1:14 pm INTERESTING NOTE: When php errors were enabled, INDD SC displayed an error dialog box most likely in reference to the inability to write to the Enterprise server—the message was incomplete, so it wasn't too much help.
|-
|2/19/2016 10:55 am || Steve || Prod || Turned off error logging.
|-
|2/22/2016 9:28 am || Dani || INDD || Installed Brandon Printed fonts for INDD server
|-
|2/23/2016 6:28 am || Steve || INDD || Restarted INDD server app. Crashed overnight? PDF jobs queued in INDD job page in Woodwing admin started right up after INDD was actually running.
|-
|2/27/2016 12:03 pm || Steve || Dev and Prod || Installed Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Testing.
|-

|2/27/2016 1:36:03 pm || Steve || Prod || Installed Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Delted tables. Tested CS, dossier, article, web article creation. All good.
|-
|2/29/2016 9am || Dani || INDD || Killed stuck Mover (HOTELS Dropbox). Quit SM Manager. Restarted service and logged Manager back in.
|-
|2/29/2016 2 pm || Dani || wiki || Updated wwsettings.xml to include port number
|-
|3/1/2016 3:45 pm || Dani || INDD || Deleted Kahlo Decorative and Valeria Script Two fonts from INDD folder and system folder; deleted INDD .lst file in fonts folder, repaired disk permissions, all fonts copied from INDD folder to /Library/Fonts; rebooted box; restarted SM service and reconnected; reconnected to WebEdit and CCCBackup
|-
|3/2/2016 8:45 pm || Steve || INDD and Prod || Made many changes to the joboptions files. See details [[joboptions_changes]].
|-
|3/4/2016 11:45 am || Dani || Dev || restarted
|-
|3/4/2016 11:45 am || Dani || Prod || added caption components for COL and BOL in componentdefs
|-
|3/4/2016 12:20 pm || Dani || INDD || installed TeamViewer
|-
|3/8/2016 12:20 pm || Dani and Steve || INDD || SM Manager base path restored; killed eight (!) SM Service processes and the stuck softwareupdated process for good measure; restored HOTELS and HIO dropbox processes
|-
|3/9/2016 9:20 am || Dani || Prod || updated component defs to replace missing Plate components; installed TeamViewer
|-
|3/9/2016 2:10 pm || Dani || Prod || updated component defs to allow Meatingplace to put in multiple headlines—headlines weren't in the file at all?!
|-
|3/12/2016 10:36:03 pm || Steve || Prod || Installed Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Delted tables. Tested CS, dossier, article, web article creation. All good.
|-
|3/14/2016 5:10 pm || Dani || Prod || ran database cleaning script, imported content types, turned on debugging, restarted Apache, imported content types again, dumped database for WW, turned off debugging and restarted Apache again, deleted publish form templates again, ran cleaning script again
|-
|3/15/2016 11:05 am || Dani || INDD || INDD server stuck; killed process; force-started background jobs
|-
|3/18/2016 10:05 am || Dani || INDD || removed Smart Mover Manager from startup process; removed service shortcut from dock
|-
|3/18/2016 10:45 am || Dani || Prod || imported publish forms; added Elvis sync plugin to crontab as directed in https://helpcenter.woodwing.com/hc/en-us/articles/206334485
|-
|3/21/2016 1:50 pm || Dani || WW || added People and Sales & Marketing categories to HOTELS brand; renamed GU to Trending
|-
|3/22/2016 4:00 pm || Dani || Prod || handful of stop/starts on Elvis server to resolve outage and subsequent "server restarted" error message
|-
|3/24/2016 6:36:03 pm || Steve || Prod || Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS. Turned logging on and off.
|-
|3/25/2016 11:05 am || Dani || Prod || added <code>allowmultipleinstances="true"</code> to Sidebar for Plate in componentdefs.xml
|-
|3/27/2016 8:36:03 pm || Steve || Prod || Moved fields order in drupal. Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS.
|-
|3/28/2016 9:20 am || Dani || Elvis || stop/start. Client unable to connect, but admin page worked. Same as what happened on the 22nd.
|-
|4/5/2016 4:23 pm || Dani || IFTTT || turned off notifications for checked-in Dropbox files for all brands, per Bert's request
|-
|4/9/2016 11:45:03 am || Steve || Prod || Moved fields order in drupal. Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS.
|-
|4/9/2016 9:21 pm || Steve || Prod || Changed line 8 in config_drupal.php ('title' => 'Print Deck',) in order to auto-fill fields on page load but it did not appear to have worked.
|-
|4/11/2016 8:45:03 pm || Steve || Prod || Moved fields order in drupal. Ran Publish Form Template script at https://edit.chicago.mtgmediagroup.com/Enterprise/server/admin/CheckAndRemoveUnusedDrupalTableColumn.php. Backed up DBs. Deleted tables. Tested CS, dossier, article, web article creation. All good. Imported drupal taxonomy and publish forms. Deleted most publish form templates via CS.
|-
|4/20/2016 3:40 pm || Dani || INDD || Killed stuck INDD server process
|-
|5/2/2016 9:10 am || Dani || INDD || Killed stuck INDD server process
|-
|5/2/2016 4:07 pm || Dani || INDD || Killed stuck INDD server process
|-
|5/2/2016 4:57 pm || Dani || Prod || Set logging level to WARN and restarted apache
|-
|5/4/2016 9:35 am || Dani || INDD || Killed stuck INDD server process
|-
|5/4/2016 4:05 pm || Steve and Dani || INDD || Set nice value of INDD server process to -10
|-
|5/4/2016 4:25 pm || Dani || INDD || Uncommented sections of WWsettings.xml file as per https://helpcenter.woodwing.com/hc/en-us/articles/205503665?flash_digest=15c0ba6c68a3cb4a36f631731dda6edfe34a18b9 to turn on logging
|-
| 5/4/2016 4:45 pm || Dani || Karen R.'s computer || provided new WWsettings file to enable local logging for INDD and Smart Connection
|-
| 5/4/2016 4:45 pm || Dani || Bert's computer || provided new WWsettings file to enable local logging for INDD and Smart Connection; also added his IP (67) to configserver
|-
| 6/9/2016 1:45 pm || Steve || Amy C's computer || Installed CS ContentStationMac_9.8.2_Build_263 on Amy's machine and Steve D's machine. Barbara B, too.
|-
| 6/12/2016 5:45 pm || Steve || Prod server || Went into Amy C's account on drupal, gave her an OAuth consumer record to see if that will force drupal to use her name instead of mine on the submission to drupal publish form. This is a setting that both Dani and I have, and Dani's posts contain her name.
|-
| 6/14/2016 2:58 pm || Dani || Prod || Changed configserver.php to save 20 versions of layouts.
|-
| 6/14/2016 5:30 pm || Dani || Prod || restarted Apache
|-
| 6/20/2016 11:50 am || Dani || INDD server || launched SM service; connected SM Manager to it
|-
| 6/24/2016 12:15 pm || Dani || Prod || increased Java allocation to 10 GB as per <code>https://helpcenter.woodwing.com/hc/en-us/articles/205635729?flash_digest=9634121e8f8bc45299337593642b90fb53ce26d5</code>, adding <code> # Number of assets to fetched for the queue at a time (balances queue load
# between bulk update and runtime updates), restart Elvis Server
#
enterpriseUpdateBatchSize = 50</code> to Elvis config.properties.txt, ran Enterprise bulk updater
|-
| 6/28/2016 3ish || Dani || Prod || new cron job: <code> */5 * * * * curl "http://localhost/Enterprise/config/plugins/Elvis/sync.php?maxexectime=300&maxtimeoutperrun=60"</code>
|-
| 6/29/2016 11:35 am || Dani || Prod || switched DEBUG to ERROR for default and localhost in configserver.php
|-
| 7/7/2016 2:15 and 2:30ish pm || Dani || Prod || Elvis stop/starts
|-
| 7/8/2016 2:00 pm || Steve || Prod and Drupal Prod || Turn off and on drupal Woodwing modlue in order to solve Amy's problem and inability to publish from CS to Drupal.
|-
| 7/12/2016 11:07 am || Dani || Prod || Elvis stop/start
|-
| 7/13/2016 4:45 pm || Dani || Prod || ran CHECK and OPTIMIZE on all tables in MySQL workbench; saved commands in a folder on the desktop
|-
| 7/18/2016 10:25 am || Dani || Prod || Elvis stop/start
|-
| 7/21/2016 3:55 pm || Dani || Prod || change crontab to <code>*/5 * * * * /usr/bin/curl "http://localhost/Enterprise/config/plugins/Elvis/sync.php?maxexectime=300&maxtimeoutperrun=60"</code>
|-
| 7/22/2016 11:45 am || Dani || Prod || Elvis stop/start; crontab edit to remove # from before job
|-
| 7/26/2016 3:10 pm || Dani || WW || authorization changes as follows: 
CarneTec and CarneTec Brasil: editteamcarnetec all-all-staff, editteammeatingplace all-all-no delete 
HOTELS: editteamhotels all-all-staff, editteamplate all-all-no delete 
HIO: editteamhotels all-all-staff 
Plate: editteamcarnetec all-all-no delete 
Meatingplace: editteammeatingplace all-all-staff
|-
| 7/26/2016 5 pm || Dani || Prod || Default and localhost logging levels set to NONE
|-
| 8/8/2016 3:15 p.m. pm || Dani || Prod || Added Liz, Chandra and Amy Cavanaugh to debug levels array
|-
| 8/10/2016 10:30 a.m. || Dani || InDesign || unloaded IDS launch daemon, updated IDS to 8.0.3, updated Smart Connection plugin to 8.3.17 build 313, loaded daemon
|-
| 8/23/2016 11:10 p.m. pm || Dani || Prod || Changed configserver to save 25 versions of articles
|-
| 8/23/2016 11:15 p.m. pm || Dani || IDS || Emptied queue of 15-20 stuck jobs; killed IDS process
|-
| 8/23/2016 4:55 p.m. pm || Dani || Prod || added <code>allowmultipleinstances="true"</code> to component defs for sidebars in HOTELS and HIO
|-
| 9/8/2016 3:15 p.m. pm || Dani || Prod || temporary solution to LDAP catastrophe for Elvis: add each user followed by <code>=ww,ROLE_SUPERUSER</code> to the default WoodWing Enterprise user section at the bottom of Elvis Server/config/internal-users.properties.txt. Each user's password MUST match their password for enterprise, otherwise images are removed when INDD file is opened.
|-
| 9/12/2016 10:00 a.m. || Dani || Prod || changed most users to <code>ROLE_AIR_CLIENT,GROUP_production</code> in internal-users for Elvis (superusers log in as pro, and we only have three of those licenses)
|-
| 10/11/2016 10:15 a.m. || Dani || Prod || reboot. Had some trouble with credentials to connect to Time Machine afp
|-
| 10/12/2016 4:55 p.m. || Dani || Dev || reboot. Started IDS using <code>/Applications/Adobe\ InDesign\ CS6\ Server/indesignserver -port 18383</code>
|-
| 10/20/2016 2:20 p.m. pm || Dani || IDS || killed IDS process
|-
| 10/20/2016 3:27 p.m. pm || Laura || Prod || Modified all Access Profiles in Enterprise Admin to disable the 'Allow Multiple Article Placement' feature found under the Workflow section
|-
| 11/1/2016 1:30 p.m. pm || Dani || Prod || Deleted and deactivated old users in Enterprise; removed Testing brands
|-
| 11/8/2016 3:30 p.m. || Dani || IDS || Killed IDS process; restarted via Terminal using <code>sudo ./InDesignServer -port 18386</code> in the directory /Applications/Adobe\ InDesign\ CS6\ Server; commented out the KeepAlive key in /Library/LaunchDaemons/com.adobe.ids.launchd.18385.plist and made a backup copy
|-
| 11/9/2016 11:20 a.m. || Dani || IDS || Ran out of HD space. Emptied trash. Killed IDS process; restarted via Terminal using <code>sudo ./InDesignServer -port 18386</code>. Killed SM and SM service; process folders missing. Reimported each process.
|-
|11/14/16 11:30 am || Steve || .11 prod || added these lines to configserver.php because PDFs were printing out of INDD via Statuses without any crop marks. Also moved [frypdf] joboptions files into adobe/setttings folders. This sovled the problem. new Feature( 'CreatePagePreview'),
new Feature( 'PagePreviewResolution', 300),
new Feature( 'CreatePagePDFOnProduce', '[High Quality Print]'),
|-
|11/14/16 7:30 pm || Steve || .11 prod || COMMENTED OUT THESE LINES BC INDD SERVER STOPPED WORKING AGAIN. Also, used the "launchctl unload -w /Library/LaunchAgents" command so that the native Indesign server app does not fire up all the time and only the terminal-based one does. If you wnt to get the other app going again just use the comamnd "launchctl load -w /Library/LaunchAgents" these lines to configserver.php because PDFs were printing out of INDD via Statuses without any crop marks. This sovled the problem. new Feature( 'CreatePagePreview'),
new Feature( 'PagePreviewResolution', 300),
new Feature( 'CreatePagePDFOnProduce', '[High Quality Print]'),
|-
| 11/15/2016 11:30 a.m. || Steve || Prod and INDD || In configserver.php on line 843 added FryPDF and added those joboption files to the INDD server in library/application uspport/adobe/settings/pdf and now when a user changes the sttus of their lahyout to "Convert to PDF" it uses the FryPDF settings and puts the PDFs into the Publication overview.
|-
| 11/15/2016 4:30 p.m. || Dani || Elvis || Created cron job to run update: <code>*/5 * * * * /usr/bin/curl "http://10.0.0.11/Enterprise/config/plugins/Elvis/sync.php?maxexectime=300&maxtimeoutperrun=60"</code>
|-
| 11/16/2016 6:30 a.m. || Steve || Elvis || turned off spotlight indexing bc it might have caused Elvis hang yesterday. used sudo mdutil -a -i off command
|-
| 11/23/2016 6:30 a.m. || Steve || INDD || stopped and started INDD server via commadn line becuse it was choking on M1612 ads file for Matingplace from Karen
|-
| 11/23/2016 4:00 p.m. || Dani || Elvis || stopped server and started DataHD clone from old Pegasus to new Pegasus. Email notifications upon completion to Dani and Steve.
|-
| 11/26/2016 4:00 p.m. || Steve || prod || changed line 19 in enterprise/config/plugins/elvis/config.php to define('ELVIS_CLIENT_URL', 'https://elvis.chicago.mtgmediagroup.com:8090'); and now elvis works from Content Station
|-
| 11/28/2016 3:07 p.m. || Laura || prod || changed php.ini settings from "post_max_size = 200M, memory_limit = 500M, Upload_max_filesize = 200M" to post_max_size = 500M, memory_limit = 1000M, Upload_max_filesize = 500M
|-
| 11/28/2016 7:47 p.m. || Steve || prod || restarted apache on prod so php.ini changes could take effect. NOTE: 1000M memory_limit is not reflected in https://edit.chicago.mtgmediagroup.com/Enterprise/server/wwtest/phpinfo.php
|-
| 11/29/2016 10:00 a.m. || Dani || WW || group and user maintenance: removed Laurie's dupe user, condensed admin group into enterpriseadmin group, created groups for brand-specific production, removed unnecessary groups from group authorizations for each brand to shorten routing menu. Bert declined offer to make brand-specific design groups, so entire artgroup is still in each brand.
|-
| 12/5/2016 3:50 p.m. || Dani || WW || created "no upload" access profile for production team for meat mags, removed upload button from most other access profiles
|-
| 12/6/2016 10:00 a.m. || Dani || WW || grudgingly restored upload powers to all; without it, they could not create shadow objects
|-
| 12/8/2016 3:00 p.m. || Dani || WW || created an ME group for each brand and gave only that group the ability to restore versions. Removed permissions related to track changes from every group but admin. Killed the "no upload" access profile.
|-
| 12/8/2016 3:30 p.m. || Dani || Smart Mover || disconnected from service, quit, killed service process, restarted service and connected. Got rid of the “Service exception error in ControlSocketClass (command = 1600)” error.
|-
| 1/3/2017 10 a.m. || Dani || IDS machine || killed IDS process and restarted on 18386 instead of 18385; connected SmartMover service; verified that configserver.php (on Enterprise) volume path to WebEdit matches what IDS sees; killed 18386 process (which appears to be CC, according to job queue?) and restarted 18385; files started processing. PL 1701 Snacks Cover processed several times in a row without showing as successful on the jobs queue so I killed the job and restarted it by checking the file back in via SCE.
|-
| 1/5/2017 1:25 p.m. || Dani || IDS machine || killed and restarted SmartMover service
|-
| 1/19/2017 10:10 a.m. || Dani || Prod || default debug level changed from INFO to DEBUG
|-
| 1/19/2017 2:40 p.m. || Dani || Elvis || changed three instances of "edit.chicago.mtgmediagroup.com" to "elvis.chicago.mtgmediagroup.com" in config.properties.txt
|-
| 1/20/2017 2:40 p.m. || Laura || Prod || added 'new Feature( 'DateFormat' , 'MM-DD-YYYY')' to configserver.php in Enterprise so Content Station will display mm-dd-yyyy format
|-
| 1/26/2017 1:00 p.m. || Laura || Prod || added Content to Search criteria in Enterprise so custom searches can now search article content
|-
| 2/1/2017 4:00 p.m. || Dani || IDS || killed process and restarted IDS from command line on 18385
|-
| 2/2/2017 5:00 p.m. || Dani || Production and IDS || swapped out fileshare hardware. Rebooted Prod and IDS machines. WebEdit mounted as -2; changed configserver.php accordingly. Followed SOPs for reboots.
|-
| 2/3/2017 11:20 a.m. || Dani || Production || updated componentdefs.xml to give Hotels and default the ability to add multiple body components and hide web-specific boxes that are not helpful to Hotels
|-
| 2/14/2017 2:20 p.m. || Dani || Wiki || machine reboot
|-
| 2/27/2017 5:20 p.m. || Steve || INDD || Attached Woodwing Applescxript 1.0 to EXPORT folder in _SYSTEM_ so that it would move PDFs to FRYFTPFOLDERs directory. NOTE: This is not yet activated in Folder Actions interface. Should activate for next press run.
|-
| 2/27/2017 5:20 p.m. || Steve || Prod || Removed the PDFSave plugin from Prod so users can no longer use it.
|-
| 2/27/2017 5:20 p.m. || Steve || INDD || Added alias for FRYFTPFOLDERS alias to paths for SmartMovers.
|-
| 3/1/2017 3:20 p.m. || Dani || WW || Enabled PDFsave plugin
|-
| 4/11/2017 5:00 p.m. || Dani || all Mac servers || restarted
|-
| 4/12/2017 10:20 a.m. || Dani || Smart Mover || Dropbox processes failing because someone emptied the Image Workflow folder (!!). Restored CheckIn and CheckedOut and verified that aliases still work. Back in business.
|-
| 5/1/2017 all friggin' day || Dani and Steve || IDS || Karen reported that jobs weren't going through. Investigation revealed CoolType errors in Dani's local INDD crash logs and the "error storing document to server" and "http headers" errors. Steve's solution: PDFSave (the “old way”) plugin was turned on in WW plugins so I turned it off. Tried to make a note in Wiki but Wiki was offline—I put a ticket into CW.

Anyway, with that, the steps were:
Try to export to PDF using Fry Settings
Export pages 1-5, no errors
Export pages 1-11, error
Export page 9, crashed on progress bar “Flattening”
So, looks like it’s the ad on page 9
Remove ad from page
Try Export
Success
Try to replicate success with opening original doc, doing Save As….
Successful as well
Checked PO saw the ads from the new test document in there
Deleted test doc in order to avoid confusion
Restart InDesign Server after force-quitting from Console

Tried with “000_m1705_adsBack” as well and that looks like it worked.

So: it looks like the "Error: Error storing the document to the server” error is either a CoolType font problem and is a result of a bad ad OR it's the result of the PDFSave plugin being turned on
|-
| 5/17/2017 3:20 p.m. || Dani || Smart Mover || followed procedure detailed on Troubleshooting page to resolve hung Manager program after frantic cycle through processes from yesterday
|-
| 6/7/2017 9:30 a.m. || Dani || Enterprise || killed web channels for Hotels and HIO
|-
| 6/22/2017 12:50 p.m. || Dani || IDS || Amy Carter reported pages not appearing in export page. Category listings job stuck in IDS. Killed job, killed IDS, restarted IDS.
|-
| 7/20/2017 2:05 p.m. || Dani || IDS || Activity monitor freaking out. Killed IDS process; it didn't disappear from Activity Monitor list but Terminal confirmed it was dead. Restarted it. Fatal error on SM Manager. Restarted SM Manager; Hotels, HIO and CarneTec FTP processes were empty. Re-imported.
|-
| 7/31/2017 9:45 a.m. || Dani || Enterprise || Gave artgroup delete privileges and assigned the new Art access profile to artgroup in all non-testing brands.
|-
| 7/31/2017 9:55 a.m. || Dani || Smart Mover || Manager stuck in rapid cycle. CarneTec, HOTELS and Plate processes empty. Deleted and re-imported from backup.
|-
| 8/2/2017 8:25 a.m. || Dani || Smart Mover || All FTP processes but HIO empty after last night's monthly restart. Deleted and re-imported from backup.
|-
| 9/12/2017 10 a.m. || Dani || InDesign machine || rebooted
|-
| 11/15/2017 10 a.m. || Dani || InDesign machine || deleted and replaced empty HIO and CarneTec processes in SmartMover Manager
|-
| 12/5/2017 10:40 a.m. || Dani || InDesign machine || Smart Mover Manager looping. Killed it and reconnected to server. Replaced empty Hotels and CarneTec Brasil processes.
|-
| 2/7/2018 9:15 a.m. || Dani || InDesign machine || deleted and replaced empty HIO, Hotels and Plate processes in SmartMover Manager. Export to FTP folder script still not working.
|-
| 4/2/2018 9:15 a.m. || Dani || Edit and InDesign || Edit Mac had shut down. Restarted it. License problem on Enterprise caused by volume name change (DataHD 1 instead of DataHD). Changed volume back by removing empty folders in /Volumes, then ejecting and remounting. InDesign "problem with 10.0.0.11" indicated problem with WebEdit folder, which had a no-access symbol despite being 777. Created a new WebEdit folder, moved contents over, deleted existing WebEdit folder. Test layout processed by IDS.
|-
| 4/11/2018 9:50 a.m. || Dani || Smart Mover || disconnected from service, quit, killed service process, restarted service and connected. Got rid of the “Service exception error in ControlSocketClass (command = 1600)” error.
|-
| 4/18/2018 12:55 p.m. || Dani || InDesign server || Bert ticket 4080667. All jobs failed in queue after 5:08 last night. Machine had a window that said that the system was out of application memory. Restarted machine. Queue began churning through old jobs but Health Check returned "Could not create file for writing: /Volumes/WebEdit/products.xml." On investigation, WebEdit was WebEdit-1. Opened /Volumes, deleted a folder called WebEdit, remounted WebEdit. Health Check now ok. Opening ticket with CW to determine cause of application memory problem.
|-
| 4/24/2018 9:25 a.m. || Dani || Smart Mover || All FTP jobs but Hotels empty. Deleted and re-imported.
|-
| 4/26/2018 4:30 p.m. || Dani || Smart Mover || CarneTec Brasil job empty after force-quit related to process looping. Deleted and re-imported.
|-
| 4/30/2018 9:10 a.m. || Dani || Smart Mover || Replaced empty CarneTec Brasil and Hotels processes
|-
| 5/24/2018 12:15 p.m. || Dani || IDS machine || unable to use ARD, KVM, or Kaseya to reach machine. Could ping. Performed hard reboot. WebEdit was WebEdit-1; unmounted, deleted folder in /Volumes, remounted. "Could not create file for writing: /Volumes/WebEdit-1/products.xml." WebEdit was WebEdit-1 in one place in configserver on Prod, but WebEdit in another. Killed IDS process, restarted, Health Check now ok.
|-
| 5/29/2018 5 p.m. || Dani || Old Prod || swapping in new RAID hardware. Editshare: Connected new RAID. Named old device DataHD-old and new device DataHD. Copied Shares folder to new RAID.
|-
| 5/29/2018 5 p.m. || Dani || IDS machine || swapping in new RAID hardware. Connected new hardware. Installed LaCie software (required reboot) and entered CW help desk, Steve, and Dani for alerts. Used Disk Utility to set up mirrored RAID set on drive. Copied all folders from existing DataHD to new RAID. Ejected DataHD and renamed LaCie DataHD. Started IDS process. Connected to WebEdit and Prod DataHD. Verified that local DataHD doesn't have a -1. Ejected WebEdit because it did; deleted folders named WebEdit and WebEditDev from /Volumes and remounted. Started SM service and IDS process (which must have quit when I ejected WebEdit). Opened and connected SM Manager, started timer, checked processes (all good). Health check ok. Exported eight pages via admin panel (WW News pages with layout convert to PDF status). Two files appeared in Export folder; no activity in Terminal window. Stopped SM timer so I can safely test with real files. Reran Steamed Cakes and Plate Expectations from job queue; Plate Expectations cycled three times before I killed the job. Replanned Low Country, but it didn't start. Killed IDS process and restarted. Manually reprocessed M1806 Company Profile. No dice. Logs indicate problem saving and accessing files. Delete files on RAID and redo copy with CCC. Set permissions for the entire drive recursively to everyone read and write. Restarted IDS process. Health Check good. Manually re-ran Meal Kits for job queue. Terminal says job completed; job queue runs task again until I manually kill it. Errors indicate trouble reading/writing. Manually retrigger Masthead, which also loops. Ejected all remote drives; new Prod RAID kept automatically reconnecting. Very odd. Reconnected all remote drives. Manually triggered spine. Spine looped. Deleted task. Problem may be that it's confusing DataHD from Prod with the new DataHD RAID....ultimately [https://www.dropbox.com/sh/yor5562grw2c8g4/AAA7OI4bSn0_U9HTxMqw6rHfa?dl=0 found evidence of an indexing problem]. I think most problems above were caused by phantom files related to the first WW test files I ran after switching to the new RAID.
|-
| 6/29/2018 10 a.m. || Dani || Smart Mover || replaced empty Hotels and Plate FTP processes
|-6/29/2018 10:35 a.m. || Dani || Enterprise || emptied trash can
|}
[[Category:Admin]]

Change log

2018-05-30T14:26:50Z

Dani: notes on the IDS RAID replacement, including link to video of indexing issue

Change log

2018-05-24T17:28:45Z

Dani: IDS reboot

Change log

2018-04-30T14:12:56Z

Dani: replaced empty processes in SM Manager

Change log

2018-04-26T21:47:24Z

Dani: replaced empty CarneTec Brasil SM process

Change log

2018-04-24T14:29:35Z

Dani: Smart Mover process re-import

Pushing stories to Drupal

2018-04-23T18:50:54Z

Dani:

We have a custom plugin that allows us to push articles and images straight from Content Station to Drupal.

You’ll need an updated WWsettings.xml file to use this.

==Video==
[[File:Drupal plugin.mp4|frameless|1280px]]

==Written instructions==
#Prepare your content.
#You’ll need an article in Content Station--something from the magazine is perfect--and at least one jpg.
##Note that photos that are in the dossier from print are tiff files; these won’t work unless you convert them and upload the new files to the dossier.
#Select the article and the image(s) you want to post by clicking them while holding the command key.
#Right-click and select “Send to Drupal.”
##If you do not have that as a menu option, you need an updated wwsettings.xml file. This is a quick and easy fix.
#A new tab will open. This is where you can do most of the work the article needs for publishing to the web.
#There is currently only one content type: Magazine. This is optimized for print content that’s going on our website. We have the option to add more content types if we need them.
#The magazine content type has a few layout options. The second one is intended for things like Digestif, where we have a quick bit of copy to go with multiple images. The first and third are for features. Again, we have the option to add more.
#Only certain users will end up in the published article field. This is an internal distinction that does not appear on the published page.
#Use the Author box to enter a byline.
#You can change the title for your web presentation. This will not change the title on the original article.
#Select an issue, if applicable.
#The Dominant Tag field will help you position the story on the website.
#Schedule the article for publishing, if you wish.
#Cut and paste the content into the order in which you want it to appear, in relation to the photo(s).
##Note that the cut, copy, and paste keyboard shortcuts don’t work in Content Station. We are working on a potential solution for that; in the interim, please use the menu or right-click.
#Once you submit, you will see a success screen confirming that your images uploaded successfully. The links below will take you to the published page (or a preview) or the edit page so you can immediately work on styling it.
#Clicking the links themselves will open Plate within the limited web browser within Content Station. You may find that you have a better experience if you copy the link and paste it into a real web browser, or you can go to Plate—>Content and get into the story that way.

[[Category:PlateOnline]]

Pushing stories to Drupal

2018-04-23T18:50:13Z

Dani:

We have a custom plugin that allows us to push articles and images straight from Content Station to Drupal.

You’ll need an updated WWsettings.xml file to use this.

**Video**
[[File:Drupal plugin.mp4|frameless|1280px]]

**Written instructions**
#Prepare your content.
#You’ll need an article in Content Station--something from the magazine is perfect--and at least one jpg.
##Note that photos that are in the dossier from print are tiff files; these won’t work unless you convert them and upload the new files to the dossier.
#Select the article and the image(s) you want to post by clicking them while holding the command key.
#Right-click and select “Send to Drupal.”
##If you do not have that as a menu option, you need an updated wwsettings.xml file. This is a quick and easy fix.
#A new tab will open. This is where you can do most of the work the article needs for publishing to the web.
#There is currently only one content type: Magazine. This is optimized for print content that’s going on our website. We have the option to add more content types if we need them.
#The magazine content type has a few layout options. The second one is intended for things like Digestif, where we have a quick bit of copy to go with multiple images. The first and third are for features. Again, we have the option to add more.
#Only certain users will end up in the published article field. This is an internal distinction that does not appear on the published page.
#Use the Author box to enter a byline.
#You can change the title for your web presentation. This will not change the title on the original article.
#Select an issue, if applicable.
#The Dominant Tag field will help you position the story on the website.
#Schedule the article for publishing, if you wish.
#Cut and paste the content into the order in which you want it to appear, in relation to the photo(s).
##Note that the cut, copy, and paste keyboard shortcuts don’t work in Content Station. We are working on a potential solution for that; in the interim, please use the menu or right-click.
#Once you submit, you will see a success screen confirming that your images uploaded successfully. The links below will take you to the published page (or a preview) or the edit page so you can immediately work on styling it.
#Clicking the links themselves will open Plate within the limited web browser within Content Station. You may find that you have a better experience if you copy the link and paste it into a real web browser, or you can go to Plate—>Content and get into the story that way.

[[Category:PlateOnline]]

Pushing stories to Drupal

2018-04-23T18:49:35Z

Dani: created with video tutorial

We have a custom plugin that allows us to push articles and images straight from Content Station to Drupal.

You’ll need an updated WWsettings.xml file to use this.

#Prepare your content.
#You’ll need an article in Content Station--something from the magazine is perfect--and at least one jpg.
##Note that photos that are in the dossier from print are tiff files; these won’t work unless you convert them and upload the new files to the dossier.
#Select the article and the image(s) you want to post by clicking them while holding the command key.
#Right-click and select “Send to Drupal.”
##If you do not have that as a menu option, you need an updated wwsettings.xml file. This is a quick and easy fix.
#A new tab will open. This is where you can do most of the work the article needs for publishing to the web.
#There is currently only one content type: Magazine. This is optimized for print content that’s going on our website. We have the option to add more content types if we need them.
#The magazine content type has a few layout options. The second one is intended for things like Digestif, where we have a quick bit of copy to go with multiple images. The first and third are for features. Again, we have the option to add more.
#Only certain users will end up in the published article field. This is an internal distinction that does not appear on the published page.
#Use the Author box to enter a byline.
#You can change the title for your web presentation. This will not change the title on the original article.
#Select an issue, if applicable.
#The Dominant Tag field will help you position the story on the website.
#Schedule the article for publishing, if you wish.
#Cut and paste the content into the order in which you want it to appear, in relation to the photo(s).
##Note that the cut, copy, and paste keyboard shortcuts don’t work in Content Station. We are working on a potential solution for that; in the interim, please use the menu or right-click.
#Once you submit, you will see a success screen confirming that your images uploaded successfully. The links below will take you to the published page (or a preview) or the edit page so you can immediately work on styling it.
#Clicking the links themselves will open Plate within the limited web browser within Content Station. You may find that you have a better experience if you copy the link and paste it into a real web browser, or you can go to Plate—>Content and get into the story that way.

Here's a video:
[[File:Drupal plugin.mp4|frameless|1280px]]

[[Category:PlateOnline]]

File:Drupal plugin.mp4

2018-04-23T18:47:37Z

Dani:

Creating authors in Drupal

2018-04-19T19:06:53Z

Dani: created

We can only track the performance of articles associated with full accounts--that is to say, accounts created on the back end will not allow us to properly report their results.

Authors must be created through the new user registration tool, and they must verify their email addresses.

[[Category:PlateOnline]]

Change log

2018-04-18T18:05:44Z

Dani: IDS machine out of application memory; restarted

Change log

2018-04-11T14:53:12Z

Dani: Smart Mover error fix

Troubleshooting

2018-04-09T21:15:28Z

Dani: removed wiki information, as that is no longer hosted in the office

If something is wrong, run the health check under "Advanced" in the server panels.

==Log locations==
After a crash, please collect logs from the following:
*user/Library/Application Support/WoodWing.noindex
*/Library/Logs/DiagnosticReports
*server Console
*folder specified in WWsettings.xml, if applicable

==IDS JavaScript error==
If Health Check turns up "The getprodinfo.jsscript fail: Uncaught JavaScript exception: File Access: Could not create file for writing: /Volumes/WebEdit/products.xml" quit the InDesign Server process and let it respawn. Run Health Check again. Error should be gone.

==Smart Mover Base Path==
The correct answer is <code>DataHD:SmartMoverBasePath:</code>.

===If SM Manager hangs on load===
The process folder, referenced in the solutions below, is located at <code>Macintosh HD/Library/Application Support/Smart Mover Service Support</code>.

Jim Meyer's theory is that there are too many log files.

Solution one:
Open the individual process folders and delete the log file from each one. SM should not hang on next open.

Solution two:
*Go to the About Smart Mover in the menu, de-authorize the app (button only available when connected to service), and then quit, and
*Comment out old process folders.
*Allowed SM to create a new one.
*Moved ALL folders from old process folder to new process folder ('''leave existing suffix and log in place—DO NOT REPLACE''').
*Restart SM
*Restart Service
*Verify that base path still is in place. If not, it's DataHD:SmartMoverBasePath:
Theory: Process folder goes bad and needs to be re-created. Authorization goes bad and needs to be recreated. License is MTG 5856 9070 9490 as it’s found in Evernote.

Prefs file:
In the base path directory, change the name of the process folder. After SM Manager opens, remove the dashes to access Prefs without the prefs file error.

==Images removed in INDD==
Check INDD server! Run top to look for percentage of CPU in use and console for InDesign server activity. If a server process appears to be stuck, use <code>sudo kill (process number)</code>.

==Solr==
If items are missing from [[Content Station]] or if the Search tool has no list of facets on the left, [[Solr]] may be down.

==Recovering lost work==
Use either [[versions]] or Time Machine backup. Note that INDD files live in the WebEdit directory that's part of Edit.

===Elvis credential error===
[[Smart Connection#Elvis credential error|Info on recovering from this error without losing work]]

See more info on InDesign recovery [https://helpx.adobe.com/indesign/kb/indesign-document-recovery.html here].

====If images are also removed====
"Elvis credentials not found"? Your Elvis session has almost certainly expired. Please log out and log back in to fix the problem.

====If components are removed from a story during the layout process====
There's almost certainly a bad character somewhere in the component that caused the issue. Go through and manually replace the following characters: ', ", —, ..., and all diacriticals. Check in.

==Before rebooting==
===Ensure no one is in Elvis===
From the desktop client: System—>Manage sessions

===Ensure no one is in Enterprise===
From the admin panels: Advanced—>Online users

===Stop Elvis server===
From the application on Elvis.

===InDesign server===
Unmount WebEdit folder.
Stop Smart Mover timer.
Unmount 10.0.0.11 DataHD.

==After a reboot==
===Production===
*Data HD should be mounted
*Connect to <code>afp://ServerBackup_AFP_TimeMachineBackup._afpovertcp._tcp.local</code> as Guest. Choose CarbonCopyCloner.
*Apache Solr should boot
**If not running, check [[Solr]] for restart instructions.
*This should also start Enterprise.
*Enterprise Admin—>Health Check
**Make fixes, re-run health check
*On InDesign server: Remount WebEdit

===INDD server===
*<code>/Applications/Adobe\ InDesign\ CS6\ Server/indesignserver -port 18385</code> to start IDS
*Connect to edit/CCCBackup
*Ensure WebEdit folder is properly mounted by mounting it via the Command K or "Go Connect to Server Finder Menu" and choose the WebEdit folder. NOTE: it may append a -1 or -2 to the end of the name and you will need to change that value in configserver.php file on Enterprise machine in /Library/WebServer/Documents/Enterprise/Config.
*Smart Mover should boot
**Drag Smart Mover starter to terminal and hit return to start the service.
**Choose smart mover service from Smart Mover menu and enter “ww”.
** Start Timer button
* Check that folder actions are turned on. Export (full file path TK), right-click, Services, Folder actions. Export should be checked.

===Elvis===
* Elvis server app—>Start
* Generally speaking: Use the start button instead of the restart button.

===Testing===
* Content Station: Log in. Open document. Make change. Check in.
* Elvis: Log in. Search.
* Create shadow object in Content Station
* SCE: Open document. Make change. Check in. Make a PDF using automated process.
* Smart Mover: Run Dropbox process.
* Elvis machine: Check mail in Terminal. Messages come from cron; make sure the timer is running.

==General Logs==
Gather logs from INDD desktop machine.
Gather logs from Enterprise server.
If necessary, gather logs from Elvis.
If necessary, gather logs from Drupal.

===Indesign Client===
Experiencing frequent crashes? Try flushing the font cache.

Getting trouble in PDF creation?
• Make sure you can see the PDF creation progress. If you cannot, use this hack on your CS6 app[https://indesignsecrets.com/a-new-workaround-for-that-pesky-background-export-issue.php].
• Try to make PDF using the File/Export command.
• Watch progress, see if PDF fails, and where.
• If you can determine which page the creation fails at, remove the ads from that page.
• Try again.

- Aysling and Plate crashes
- Why does INDD crash?
- Is this an INDD problem?
- Is this an Aysling problem?
- Troubleshooting steps
- Check article import
- Did the copy come in clean from TextWrangler?
- Is there any Word or other formatting in it?
-Are there any smart quotes or smart apostrophes in the article? If so, change them.
- Check top
- Too many apps?
- Not enough memory?
- Kill some apps, free up memory?
- Check Console
- Any obvious errors?
- Check Disk utility
- Permissions
- Disk errors?
- Reboot INDD
- Latest version?
- Version same as all others?
- Check INDD plugins/troubleshoot
- Check INDD prefs
- Check INDD
- Check fonts
- What if you replace all fonts in the doc with a standard 13 font?
- Does the doc get better?
- Does the font in question work on another machine?
- Reboot Smart Connection
- Reboot Computer
-Does computer connect to network via Ethernet? It should.
-Does computer connect to servers via AFP? It should NOT use SMB.
- Open doc on another identical machine.
- Does it work?
- Does it throw errors?
- What’s the difference?
- Connections
- Ethernet connection but not Wifi
- AFP connection not SMB
- Is the computer connected to the VPN? It does not need to be. Woodwing does not require that.

===Moving license on Aysling from Prod to Dev===
To migrate your data from Prod to dev you need a dump of the database and a copy of the file store. It is imperative that no one is working in the system when you create these copies because if they are out of sync you will receive errors. You will need to make sure that the name and location of the file store is exactly the same as the current one in dev. I would also recommend writing down your licenses and possibly taking a screenshot of the licenses currently activated just to make sure you put the same amount back in place. Following are the steps to take to migrate the data: 

1. Remove the license from the production system from the admin licensing page. Deactivate all client licenses first and the server license last. (The server license is always the top license, called Enterprise v9). 
2. Create a dump or backup of the sql database (named Enterprise) using your favorite admin tool or terminal. 
3. Create a copy of your file store located at /Volumes/DataHD/FileStore. 
4. Relicense your Production machine from the admin portal. At this point it will be available again for production. 
5. Remove the license from the dev system from the admin licensing page. 
6. Migrate the copy of your file store and database to the dev server. 
7. Make sure to maintain the same file path to the file store on your dev machine. Wherever the old file store was is where you want to put your newly migrated one. 
8. Import the sql database backup to the dev using your favorite admin tool or terminal. 
9. Relicense the dev server from the admin portal. 
10. Test to make sure everything works as expected. 

===Nice-ing the INDD server===
Indesign:~ damadmin$ ps -lp 42250
UID PID PPID F CPU PRI NI SZ RSS WCHAN S ADDR TTY TIME CMD
501 42250 42248 4000 0 31 0 1273944 399876 - U 0 ?? 7:23.96 /Applications/Ad
Indesign:~ damadmin$ renice -10 -p 42250
renice: 42250: setpriority: Permission denied
Indesign:~ damadmin$ sudo renice -10 -p 42250
Indesign:~ damadmin$ ps -lp 42250
UID PID PPID F CPU PRI NI SZ RSS WCHAN S ADDR TTY TIME CMD
501 42250 42248 4000 0 41 -10 1273944 399876 - U< 0 ?? 7:25.91 /Applications/Adobe InDesign C
Indesign:~ damadmin$

==Disable IDS daemon==
<code>sudo launchctl unload /Library/LaunchDaemons/com.adobe.ids.launchd.18385.plist</code>

http://bencane.com/2013/09/09/setting-process-cpu-priority-with-nice-and-renice/

http://www.andrewhazelden.com/blog/2011/03/using-renice-to-control-cpu-usage/

[[Category:Admin]]

Change log

2018-04-02T15:39:04Z

Dani: bullshit stemming from Edit machine shutting itself down

File:Brightcoveintranettool.mov

2018-02-22T17:17:50Z

Dani: Dani uploaded a new version of File:Brightcoveintranettool.mov

Brightcove videos

2018-02-13T23:10:26Z

Dani: /* How to embed a Brightcove video */

Brightcove recently changed their embed codes, and the new codes don't work well with the intranet.

The DevOps team has built a tool that allows you to use the old embed code to put new videos into news stories on the intranet.

You'll see a new field and a new button when you open the intranet story editor:
[[File:Brightcove_code_tool.png]]

==How to embed a Brightcove video==
# Log into Brightcove and find your video. The video will have an ID number, which will look something like this: 5572069372001. Copy only the number--no spaces on either side, no other text.
# In the intranet story page, paste that number into VideoID field.
# Click the button to generate a video code. A window will pop up.
# Copy the code from that field. Close the window.
# Open the HTML pane in the regular story editor. Paste in the code.

And you're done! The video will be properly sized and everything, just as it was before Brightcove's changes.

==Video tutorial==
[[File:Brightcoveintranettool.mov|frameless|1280px]]

File:Brightcove code tool.png

2018-02-13T23:09:57Z

Dani: Dani uploaded a new version of File:Brightcove code tool.png

Brightcove videos

2018-02-13T23:05:05Z

Dani: created

Brightcove recently changed their embed codes, and the new codes don't work well with the intranet.

The DevOps team has built a tool that allows you to use the old embed code to put new videos into news stories on the intranet.

You'll see a new field and a new button when you open the intranet story editor:
[[File:Brightcove_code_tool.png]]

==How to embed a Brightcove video==
# Log into Brightcove and find your video. The video will have an ID number, which will look something like this: 5572069372001. Copy only the number--no spaces on either side, no other text.
# In the intranet story page, paste that number into VideoID field.
# Click the button to generate a video code. A window will pop up.
# Copy the code from that field, in its entirety. Close the window.
# Open the HTML pane in the regular story editor. Paste in the code.

And you're done! The video will be properly sized and everything, just as it was before Brightcove's changes.

==Video tutorial==
[[File:Brightcoveintranettool.mov|frameless|1280px]]

File:Brightcoveintranettool.mov

2018-02-13T23:04:27Z

Dani:

File:Brightcove code tool.png

2018-02-13T22:58:26Z

Dani: Dani uploaded a new version of File:Brightcove code tool.png

File:Brightcove code tool.png

2018-02-13T22:58:00Z

Dani:

Change log

2018-02-07T15:14:32Z

Dani: deleted and replaced empty HIO, Hotels and Plate processes in SmartMover Manager. Export to FTP folder script still not working.

How can I

2018-01-21T22:09:55Z

Dani:

== Make the most of our new software ==

[[Find out what all those statuses mean]]

[[Post another brand's content to my website]]

[[Access Content Station outside the office]]

[[Create custom shortcuts using favorites]]

[[Get help]]

==Plan a print issue==

[[Handle planning documents that need to be shared but not published]]

[[Set up a new issue]]

[[Publication overview|See the status of each part of an issue]]

[[Manage sidebars or high-mix stories]]

==Create and edit content==

[[Upload images]]

[[Tell the art department where the pictures go]]

[[Track changes]]

[[Bold and italicize copy]]

[[Manage sidebars or high-mix stories]]

[[Go back to an earlier version of a story]]

[[Use an old picture in a new story]]

[[Know when to use inline versus sticky notes]]

[[Delete from Elvis]]

How can I

2018-01-21T22:09:35Z

Dani: /* Create and edit content */

How can I

2018-01-21T22:09:24Z

Dani: /* Create and edit content */

Highfive

2018-01-19T20:23:56Z

Dani: added info about Chrome

Highfive is our new video conferencing provider, which aims to make it simple for us to meet face-to-face and collaborate wherever and whenever we want — in a conference room, at a desk, at home, or on-the-go.

Highfive is different from GoToMeeting in a few key ways:
* No one is a host or presenter. Anyone on the call can share his or her screen at any time. A call can have up to 50 participants.
* Anyone at MTG can start a call at any time; there is no limit to the number of concurrent calls. To join a call, others will need the Highfive application and the name of the meeting.
* High-quality audio is integrated, so the days of starting a meeting and "dialing in" from the conference room are over. (Telephone access is still available for meeting participants who don't have enough bandwidth for the video meeting.)
* Calls are portable. If you're in the conference room and need to move the call to your desk or your cell phone, you can do so without interrupting anything. All meetings will be held online (with approved access); for example, a meeting called "Annual Meeting" would be at <code>https://mtgmediagroup.highfive.com/annual-meeting</code> and anyone with the Highfive app open could join by simply typing "annual meeting" when prompted for the call name.

Highfive also has a hardware component installed in the grand ballroom. The Highfive unit includes a camera with 120-degree field of vision and four auto-focusing microphones. In addition to providing video and audio input for meetings, the Highfive device allows us to present wirelessly.

==Getting started==
There are two ways to access the Highfive software. The first is to [https://mtgmediagroup.highfive.com/app/install install the app]. Apps are available for Mac, Windows, iOS and Android. You can also now access Highfive through Google Chrome.

Once you have the application, it will walk you through registration and/or login. '''For the purpose of Highfive, your email address will end with <code>@mtgmediagroup.com</code>.
'''
(Call participants may have any email address; only staff signed in with @mtgmediagroup.com addresses will be able to create and start calls.)

If you can't seem to end up in the right call, you'll need to log out and switch domains. This is a simple process:
[[File:Wrongdomain.mp4|frameless|1280px]]

===Using Highfive without the app===
It is now possible to use Highfive through Google Chrome, without any additional software installation. To start or join a call, simply go to <code>mtgmediagroup.highfive.com/your-meeting-name</code>. That's it!

This is a great option for call participants who aren't part of the company.

==Creating a meeting and starting a call==
Once you're logged in, simply type a call name in the box and click "Go." From there, you'll be able to invite other participants, which you can do via email or by simply sharing the link to the call. The meeting starts once people arrive; you can create the link well in advance and re-use links for recurring meetings. 
[[File:Joiningacall.mp4|frameless|1280px]]

===Starting a video chat from Slack===
In any channel or conversation, simply type the following (as its own line) and hit enter: <code>/highfive meetingName</code>. Slack will generate a Highfive meeting with that name and invite everyone in the channel. Just click the link and go!

==Within a meeting==
At the top of the screen, you'll see a list of the participants. Click the + button to invite someone to a meeting that's already in progress; this is also where you'll find the phone number for voice-only participation.

A few notes about the voice option:
*If you have someone using a phone-only option from a cell phone, simply share a link to the call. When clicked on a cell phone that does not have Highfive installed, that link will offer the option to either install the software or dial in—no typing needed.
*For all other callers, be sure to grab the number as you start the call. Phone numbers expire for new dial-ins after 90 minutes (no one will be booted off an ongoing call, but someone joining after the first two hours of an epic meeting may need a new number). Again, just click the + at the top of the call screen to see the number assigned to your meeting.

These buttons will always be at the bottom of a screen during a call.

[[File:Buttons.png]]

"Move to TV" will move the call to the television, using the Highfive camera and microphones instead of the hardware in your computer or cell phone.

Anyone can click "Share screen" to present to everyone else on the call. If you're in the conference room and connected to the Highfive device, this will also put your presentation up on the TV wirelessly. There is also a new "Group chat" button that's great for sharing links or other relevant information with everyone on the call.

===Calling someone===
You can always generate a dial-in number using the invitation button in a call. Now, you can also call people directly from a meeting.

You can't do this from the app; you must use a web browser such as Chrome. The URL you'll need is <code>http://mtgmediagroup.highfive.com/your-meeting-name-here/phone</code>.
The video below demonstrates how this works.
 
[[File:Highfive-call-out.mov|frameless|1280px]]

==Recording==
Highfive does not currently have a server-side recording feature, but you can always [https://success.highfive.com/hc/en-us/articles/209693243-Can-I-Record-My-Highfive-Meeting- use QuickTime Player to make a screen recording]. All MTG Macs should already have QuickTime Player in the Applications folder. (The link includes a Windows option, as well.)

Highfive

2018-01-19T20:21:29Z

Dani: /* Getting started */

Highfive is our new video conferencing provider, which aims to make it simple for us to meet face-to-face and collaborate wherever and whenever we want — in a conference room, at a desk, at home, or on-the-go.

Highfive is different from GoToMeeting in a few key ways:
* No one is a host or presenter. Anyone on the call can share his or her screen at any time. A call can have up to 50 participants.
* Anyone at MTG can start a call at any time; there is no limit to the number of concurrent calls. To join a call, others will need the Highfive application and the name of the meeting.
* High-quality audio is integrated, so the days of starting a meeting and "dialing in" from the conference room are over. (Telephone access is still available for meeting participants who don't have enough bandwidth for the video meeting.)
* Calls are portable. If you're in the conference room and need to move the call to your desk or your cell phone, you can do so without interrupting anything. All meetings will be held online (with approved access); for example, a meeting called "Annual Meeting" would be at <code>https://mtgmediagroup.highfive.com/annual-meeting</code> and anyone with the Highfive app open could join by simply typing "annual meeting" when prompted for the call name.

Highfive also has a hardware component installed in the grand ballroom. The Highfive unit includes a camera with 120-degree field of vision and four auto-focusing microphones. In addition to providing video and audio input for meetings, the Highfive device allows us to present wirelessly.

==Getting started==
There are two ways to access the Highfive software. The first is to [https://mtgmediagroup.highfive.com/app/install install the app]. Apps are available for Mac, Windows, iOS and Android. You can also now access Highfive through Google Chrome.

Once you have the application, it will walk you through registration and/or login. '''For the purpose of Highfive, your email address will end with <code>@mtgmediagroup.com</code>.
'''
(Call participants may have any email address; only staff signed in with @mtgmediagroup.com addresses will be able to create and start calls.)

If you can't seem to end up in the right call, you'll need to log out and switch domains. This is a simple process:
[[File:Wrongdomain.mp4|frameless|1280px]]

==Creating a meeting and starting a call==
Once you're logged in, simply type a call name in the box and click "Go." From there, you'll be able to invite other participants, which you can do via email or by simply sharing the link to the call. The meeting starts once people arrive; you can create the link well in advance and re-use links for recurring meetings. 
[[File:Joiningacall.mp4|frameless|1280px]]

===Starting a video chat from Slack===
In any channel or conversation, simply type the following (as its own line) and hit enter: <code>/highfive meetingName</code>. Slack will generate a Highfive meeting with that name and invite everyone in the channel. Just click the link and go!

==Within a meeting==
At the top of the screen, you'll see a list of the participants. Click the + button to invite someone to a meeting that's already in progress; this is also where you'll find the phone number for voice-only participation.

A few notes about the voice option:
*If you have someone using a phone-only option from a cell phone, simply share a link to the call. When clicked on a cell phone that does not have Highfive installed, that link will offer the option to either install the software or dial in—no typing needed.
*For all other callers, be sure to grab the number as you start the call. Phone numbers expire for new dial-ins after 90 minutes (no one will be booted off an ongoing call, but someone joining after the first two hours of an epic meeting may need a new number). Again, just click the + at the top of the call screen to see the number assigned to your meeting.

These buttons will always be at the bottom of a screen during a call.

[[File:Buttons.png]]

"Move to TV" will move the call to the television, using the Highfive camera and microphones instead of the hardware in your computer or cell phone.

Anyone can click "Share screen" to present to everyone else on the call. If you're in the conference room and connected to the Highfive device, this will also put your presentation up on the TV wirelessly. There is also a new "Group chat" button that's great for sharing links or other relevant information with everyone on the call.

===Calling someone===
You can always generate a dial-in number using the invitation button in a call. Now, you can also call people directly from a meeting.

You can't do this from the app; you must use a web browser such as Chrome. The URL you'll need is <code>http://mtgmediagroup.highfive.com/your-meeting-name-here/phone</code>.
The video below demonstrates how this works.
 
[[File:Highfive-call-out.mov|frameless|1280px]]

==Recording==
Highfive does not currently have a server-side recording feature, but you can always [https://success.highfive.com/hc/en-us/articles/209693243-Can-I-Record-My-Highfive-Meeting- use QuickTime Player to make a screen recording]. All MTG Macs should already have QuickTime Player in the Applications folder. (The link includes a Windows option, as well.)

Change log

2017-12-05T16:44:44Z

Dani: SM processes re-imported

Change log

2017-11-15T16:33:20Z

Dani: replaced SM processes

File:Buttons.png

2017-10-30T21:41:43Z

Dani: Dani uploaded a new version of File:Buttons.png

File:Buttons.png

2017-10-30T21:38:28Z

Dani: Dani uploaded a new version of File:Buttons.png

File:Buttons.png

2017-10-30T21:36:58Z

Dani: Dani uploaded a new version of File:Buttons.png

File:Buttons.png

2017-10-30T21:36:24Z

Dani: Dani uploaded a new version of File:Buttons.png

Highfive

2017-10-30T21:28:52Z

Dani: /* Within a meeting */

Highfive is our new video conferencing provider, which aims to make it simple for us to meet face-to-face and collaborate wherever and whenever we want — in a conference room, at a desk, at home, or on-the-go.

Highfive is different from GoToMeeting in a few key ways:
* No one is a host or presenter. Anyone on the call can share his or her screen at any time. A call can have up to 50 participants.
* Anyone at MTG can start a call at any time; there is no limit to the number of concurrent calls. To join a call, others will need the Highfive application and the name of the meeting.
* High-quality audio is integrated, so the days of starting a meeting and "dialing in" from the conference room are over. (Telephone access is still available for meeting participants who don't have enough bandwidth for the video meeting.)
* Calls are portable. If you're in the conference room and need to move the call to your desk or your cell phone, you can do so without interrupting anything. All meetings will be held online (with approved access); for example, a meeting called "Annual Meeting" would be at <code>https://mtgmediagroup.highfive.com/annual-meeting</code> and anyone with the Highfive app open could join by simply typing "annual meeting" when prompted for the call name.

Highfive also has a hardware component installed in the grand ballroom. The Highfive unit includes a camera with 120-degree field of vision and four auto-focusing microphones. In addition to providing video and audio input for meetings, the Highfive device allows us to present wirelessly.

==Getting started==
The first time you use Highfive, you must [https://mtgmediagroup.highfive.com install the application]. (For now, at least—Highfive intends to have its software run entirely in web browsers by the end of the year.) Apps are available for Mac, Windows, iOS and Android.

Once you have the application, it will walk you through registration and/or login. '''For the purpose of Highfive, your email address will end with <code>@mtgmediagroup.com</code>.
'''
(Call participants may have any email address; only staff will be able to create and start calls.)

If you can't seem to end up in the right call, you'll need to log out and switch domains. This is a simple process:
[[File:Wrongdomain.mp4|frameless|1280px]]

==Creating a meeting and starting a call==
Once you're logged in, simply type a call name in the box and click "Go." From there, you'll be able to invite other participants, which you can do via email or by simply sharing the link to the call. The meeting starts once people arrive; you can create the link well in advance and re-use links for recurring meetings. 
[[File:Joiningacall.mp4|frameless|1280px]]

===Starting a video chat from Slack===
In any channel or conversation, simply type the following (as its own line) and hit enter: <code>/highfive meetingName</code>. Slack will generate a Highfive meeting with that name and invite everyone in the channel. Just click the link and go!

==Within a meeting==
At the top of the screen, you'll see a list of the participants. Click the + button to invite someone to a meeting that's already in progress; this is also where you'll find the phone number for voice-only participation.

A few notes about the voice option:
*If you have someone using a phone-only option from a cell phone, simply share a link to the call. When clicked on a cell phone that does not have Highfive installed, that link will offer the option to either install the software or dial in—no typing needed.
*For all other callers, be sure to grab the number as you start the call. Phone numbers expire for new dial-ins after 90 minutes (no one will be booted off an ongoing call, but someone joining after the first two hours of an epic meeting may need a new number). Again, just click the + at the top of the call screen to see the number assigned to your meeting.

These buttons will always be at the bottom of a screen during a call.

[[File:Buttons.png]]

"Move to TV" will move the call to the television, using the Highfive camera and microphones instead of the hardware in your computer or cell phone.

Anyone can click "Share screen" to present to everyone else on the call. If you're in the conference room and connected to the Highfive device, this will also put your presentation up on the TV wirelessly. There is also a new "Group chat" button that's great for sharing links or other relevant information with everyone on the call.

===Calling someone===
You can always generate a dial-in number using the invitation button in a call. Now, you can also call people directly from a meeting.

You can't do this from the app; you must use a web browser such as Chrome. The URL you'll need is <code>http://mtgmediagroup.highfive.com/your-meeting-name-here/phone</code>.
The video below demonstrates how this works.
 
[[File:Highfive-call-out.mov|frameless|1280px]]

==Recording==
Highfive does not currently have a server-side recording feature, but you can always [https://success.highfive.com/hc/en-us/articles/209693243-Can-I-Record-My-Highfive-Meeting- use QuickTime Player to make a screen recording]. All MTG Macs should already have QuickTime Player in the Applications folder. (The link includes a Windows option, as well.)

Highfive

2017-10-30T21:28:11Z

Dani: /* Calling someone */

Highfive is our new video conferencing provider, which aims to make it simple for us to meet face-to-face and collaborate wherever and whenever we want — in a conference room, at a desk, at home, or on-the-go.

Highfive is different from GoToMeeting in a few key ways:
* No one is a host or presenter. Anyone on the call can share his or her screen at any time. A call can have up to 50 participants.
* Anyone at MTG can start a call at any time; there is no limit to the number of concurrent calls. To join a call, others will need the Highfive application and the name of the meeting.
* High-quality audio is integrated, so the days of starting a meeting and "dialing in" from the conference room are over. (Telephone access is still available for meeting participants who don't have enough bandwidth for the video meeting.)
* Calls are portable. If you're in the conference room and need to move the call to your desk or your cell phone, you can do so without interrupting anything. All meetings will be held online (with approved access); for example, a meeting called "Annual Meeting" would be at <code>https://mtgmediagroup.highfive.com/annual-meeting</code> and anyone with the Highfive app open could join by simply typing "annual meeting" when prompted for the call name.

Highfive also has a hardware component installed in the grand ballroom. The Highfive unit includes a camera with 120-degree field of vision and four auto-focusing microphones. In addition to providing video and audio input for meetings, the Highfive device allows us to present wirelessly.

==Getting started==
The first time you use Highfive, you must [https://mtgmediagroup.highfive.com install the application]. (For now, at least—Highfive intends to have its software run entirely in web browsers by the end of the year.) Apps are available for Mac, Windows, iOS and Android.

Once you have the application, it will walk you through registration and/or login. '''For the purpose of Highfive, your email address will end with <code>@mtgmediagroup.com</code>.
'''
(Call participants may have any email address; only staff will be able to create and start calls.)

If you can't seem to end up in the right call, you'll need to log out and switch domains. This is a simple process:
[[File:Wrongdomain.mp4|frameless|1280px]]

==Creating a meeting and starting a call==
Once you're logged in, simply type a call name in the box and click "Go." From there, you'll be able to invite other participants, which you can do via email or by simply sharing the link to the call. The meeting starts once people arrive; you can create the link well in advance and re-use links for recurring meetings. 
[[File:Joiningacall.mp4|frameless|1280px]]

===Starting a video chat from Slack===
In any channel or conversation, simply type the following (as its own line) and hit enter: <code>/highfive meetingName</code>. Slack will generate a Highfive meeting with that name and invite everyone in the channel. Just click the link and go!

==Within a meeting==
At the top of the screen, you'll see a list of the participants. Click the + button to invite someone to a meeting that's already in progress; this is also where you'll find the phone number for voice-only participation.

A few notes about the voice option:
*If you have someone using a phone-only option from a cell phone, simply share a link to the call. When clicked on a cell phone that does not have Highfive installed, that link will offer the option to either install the software or dial in—no typing needed.
*For all other callers, be sure to grab the number as you start the call. Phone numbers expire for new dial-ins after 90 minutes (no one will be booted off an ongoing call, but someone joining after the first two hours of an epic meeting may need a new number). Again, just click the + at the top of the call screen to see the number assigned to your meeting.

These buttons will always be at the bottom of a screen during a call.

[[File:Buttons.png]]

"Move to TV" will move the call to the television, using the Highfive camera and microphones instead of the hardware in your computer or cell phone.

Anyone can click "Share screen" to present to everyone else on the call. If you're in the conference room and connected to the Highfive device, this will also put your presentation up on the TV wirelessly.

==Recording==
Highfive does not currently have a server-side recording feature, but you can always [https://success.highfive.com/hc/en-us/articles/209693243-Can-I-Record-My-Highfive-Meeting- use QuickTime Player to make a screen recording]. All MTG Macs should already have QuickTime Player in the Applications folder. (The link includes a Windows option, as well.)

Highfive

2017-10-30T21:27:26Z

Dani: /* Calling someone */

Highfive is our new video conferencing provider, which aims to make it simple for us to meet face-to-face and collaborate wherever and whenever we want — in a conference room, at a desk, at home, or on-the-go.

Highfive is different from GoToMeeting in a few key ways:
* No one is a host or presenter. Anyone on the call can share his or her screen at any time. A call can have up to 50 participants.
* Anyone at MTG can start a call at any time; there is no limit to the number of concurrent calls. To join a call, others will need the Highfive application and the name of the meeting.
* High-quality audio is integrated, so the days of starting a meeting and "dialing in" from the conference room are over. (Telephone access is still available for meeting participants who don't have enough bandwidth for the video meeting.)
* Calls are portable. If you're in the conference room and need to move the call to your desk or your cell phone, you can do so without interrupting anything. All meetings will be held online (with approved access); for example, a meeting called "Annual Meeting" would be at <code>https://mtgmediagroup.highfive.com/annual-meeting</code> and anyone with the Highfive app open could join by simply typing "annual meeting" when prompted for the call name.

Highfive also has a hardware component installed in the grand ballroom. The Highfive unit includes a camera with 120-degree field of vision and four auto-focusing microphones. In addition to providing video and audio input for meetings, the Highfive device allows us to present wirelessly.

==Getting started==
The first time you use Highfive, you must [https://mtgmediagroup.highfive.com install the application]. (For now, at least—Highfive intends to have its software run entirely in web browsers by the end of the year.) Apps are available for Mac, Windows, iOS and Android.

Once you have the application, it will walk you through registration and/or login. '''For the purpose of Highfive, your email address will end with <code>@mtgmediagroup.com</code>.
'''
(Call participants may have any email address; only staff will be able to create and start calls.)

If you can't seem to end up in the right call, you'll need to log out and switch domains. This is a simple process:
[[File:Wrongdomain.mp4|frameless|1280px]]

==Creating a meeting and starting a call==
Once you're logged in, simply type a call name in the box and click "Go." From there, you'll be able to invite other participants, which you can do via email or by simply sharing the link to the call. The meeting starts once people arrive; you can create the link well in advance and re-use links for recurring meetings. 
[[File:Joiningacall.mp4|frameless|1280px]]

===Starting a video chat from Slack===
In any channel or conversation, simply type the following (as its own line) and hit enter: <code>/highfive meetingName</code>. Slack will generate a Highfive meeting with that name and invite everyone in the channel. Just click the link and go!

===Calling someone===
You can always generate a dial-in number using the invitation button in a call. Now, you can also call people directly from a meeting.

You can't do this from the app; you must use a web browser such as Chrome. The URL you'll need is <code>http://mtgmediagroup.highfive.com/your-meeting-name-here/phone</code>.
The video below demonstrates how this works.
 
[[File:Highfive-call-out.mov|frameless|1280px]]

==Within a meeting==
At the top of the screen, you'll see a list of the participants. Click the + button to invite someone to a meeting that's already in progress; this is also where you'll find the phone number for voice-only participation.

A few notes about the voice option:
*If you have someone using a phone-only option from a cell phone, simply share a link to the call. When clicked on a cell phone that does not have Highfive installed, that link will offer the option to either install the software or dial in—no typing needed.
*For all other callers, be sure to grab the number as you start the call. Phone numbers expire for new dial-ins after 90 minutes (no one will be booted off an ongoing call, but someone joining after the first two hours of an epic meeting may need a new number). Again, just click the + at the top of the call screen to see the number assigned to your meeting.

These buttons will always be at the bottom of a screen during a call.

[[File:Buttons.png]]

"Move to TV" will move the call to the television, using the Highfive camera and microphones instead of the hardware in your computer or cell phone.

Anyone can click "Share screen" to present to everyone else on the call. If you're in the conference room and connected to the Highfive device, this will also put your presentation up on the TV wirelessly.

==Recording==
Highfive does not currently have a server-side recording feature, but you can always [https://success.highfive.com/hc/en-us/articles/209693243-Can-I-Record-My-Highfive-Meeting- use QuickTime Player to make a screen recording]. All MTG Macs should already have QuickTime Player in the Applications folder. (The link includes a Windows option, as well.)

Highfive

2017-10-30T21:26:50Z

Dani: added documentation and video of new call-out feature

Highfive is our new video conferencing provider, which aims to make it simple for us to meet face-to-face and collaborate wherever and whenever we want — in a conference room, at a desk, at home, or on-the-go.

Highfive is different from GoToMeeting in a few key ways:
* No one is a host or presenter. Anyone on the call can share his or her screen at any time. A call can have up to 50 participants.
* Anyone at MTG can start a call at any time; there is no limit to the number of concurrent calls. To join a call, others will need the Highfive application and the name of the meeting.
* High-quality audio is integrated, so the days of starting a meeting and "dialing in" from the conference room are over. (Telephone access is still available for meeting participants who don't have enough bandwidth for the video meeting.)
* Calls are portable. If you're in the conference room and need to move the call to your desk or your cell phone, you can do so without interrupting anything. All meetings will be held online (with approved access); for example, a meeting called "Annual Meeting" would be at <code>https://mtgmediagroup.highfive.com/annual-meeting</code> and anyone with the Highfive app open could join by simply typing "annual meeting" when prompted for the call name.

Highfive also has a hardware component installed in the grand ballroom. The Highfive unit includes a camera with 120-degree field of vision and four auto-focusing microphones. In addition to providing video and audio input for meetings, the Highfive device allows us to present wirelessly.

==Getting started==
The first time you use Highfive, you must [https://mtgmediagroup.highfive.com install the application]. (For now, at least—Highfive intends to have its software run entirely in web browsers by the end of the year.) Apps are available for Mac, Windows, iOS and Android.

Once you have the application, it will walk you through registration and/or login. '''For the purpose of Highfive, your email address will end with <code>@mtgmediagroup.com</code>.
'''
(Call participants may have any email address; only staff will be able to create and start calls.)

If you can't seem to end up in the right call, you'll need to log out and switch domains. This is a simple process:
[[File:Wrongdomain.mp4|frameless|1280px]]

==Creating a meeting and starting a call==
Once you're logged in, simply type a call name in the box and click "Go." From there, you'll be able to invite other participants, which you can do via email or by simply sharing the link to the call. The meeting starts once people arrive; you can create the link well in advance and re-use links for recurring meetings. 
[[File:Joiningacall.mp4|frameless|1280px]]

===Starting a video chat from Slack===
In any channel or conversation, simply type the following (as its own line) and hit enter: <code>/highfive meetingName</code>. Slack will generate a Highfive meeting with that name and invite everyone in the channel. Just click the link and go!

===Calling someone===
You can always generate a dial-in number using the invitation button in a call. Now, you can also call people directly from a meeting.

You can't do this from the app; you must use a web browser such as Chrome. The URL you'll need is <code>http://mtgmediagroup.highfive.com/'''your-meeting-name-here'''/phone</code>.
The video below demonstrates how this works.
 
[[File:Highfive-call-out.mov|frameless|1280px]]

==Within a meeting==
At the top of the screen, you'll see a list of the participants. Click the + button to invite someone to a meeting that's already in progress; this is also where you'll find the phone number for voice-only participation.

A few notes about the voice option:
*If you have someone using a phone-only option from a cell phone, simply share a link to the call. When clicked on a cell phone that does not have Highfive installed, that link will offer the option to either install the software or dial in—no typing needed.
*For all other callers, be sure to grab the number as you start the call. Phone numbers expire for new dial-ins after 90 minutes (no one will be booted off an ongoing call, but someone joining after the first two hours of an epic meeting may need a new number). Again, just click the + at the top of the call screen to see the number assigned to your meeting.

These buttons will always be at the bottom of a screen during a call.

[[File:Buttons.png]]

"Move to TV" will move the call to the television, using the Highfive camera and microphones instead of the hardware in your computer or cell phone.

Anyone can click "Share screen" to present to everyone else on the call. If you're in the conference room and connected to the Highfive device, this will also put your presentation up on the TV wirelessly.

==Recording==
Highfive does not currently have a server-side recording feature, but you can always [https://success.highfive.com/hc/en-us/articles/209693243-Can-I-Record-My-Highfive-Meeting- use QuickTime Player to make a screen recording]. All MTG Macs should already have QuickTime Player in the Applications folder. (The link includes a Windows option, as well.)

File:Highfive-call-out.mov

2017-10-30T21:26:09Z

Dani:

LastPass

2017-09-26T21:02:23Z

Dani:

LastPass is a secure, shared repository of passwords and other information.

Its main advantage is that you only need to remember one password to access all of your logins.

You can share certain passwords and notes with your team while keeping other information private. Shared passwords are always up-to-date, even if a team member has just made a change or added a new login to the folder.

Browser extensions make it easy to add and use stored logins as you work online, while iOS and Android apps and lastpass.com give you access to your information from anywhere.

If you'd like to take advantage of all that LastPass offers and use it to share your private information, please give the CW help desk a call at (877) 728-7150 and ask them to set up a linked personal account for you. You will remain in complete control of your information and will be able to unlink your personal information from your company account at any time.

==Master password==
Because your master password controls access to your entire LastPass database, it must be very strong and secure. We require that your master password be at least 16 characters long and include an uppercase letter, a lowercase letter, a number and a special character. A passphrase, instead of a password, is one easy way to do this. Something like <code>MyDreamCar:a1983DeLorean</code> is secure and meets our criteria, plus it should be easier to remember than a random collection of letters and numbers. The easiest way to make a password more secure is to make it longer.

==The LastPass software==
You'll mostly use LastPass as an extension on your web browser of choice. It will appear as a button with three dots and a tiny cursor. If you do not have this button, please call the CW help desk at (877) 728-7150 and ask them to install it for you.

The button will be gray until you enter your master password. (You'll need to do this once a day or after you close your browser.) A yellow button indicates that you've entered the wrong password.

==How to add a password==
If the LastPass button is red and you log into a website, you will almost certainly be offered the chance to save the site to your LastPass repository. If not, you can always manually add sites using the LastPass button.

CW can also help you import passwords from a different password management program, a spreadsheet, or your web browser's password tool. LastPass can also import your computer's saved WiFi passwords.

==How to share a password==
Once a password is in LastPass, you can share it with your team by putting it into the appropriate shared folder. This is ideal for brand social media accounts or online tools such as Brightcove.

Depending on where you are within LastPass, you'll either see a wrench when you hover over a login or be offered an Edit button. If you click that, you'll see a drop-down menu where you can select the folder in which that items should be stored. A login can only be stored in one folder.

The real beauty of sharing passwords via LastPass is that they will always be up-to-date for everyone on the team, regardless of who last made changes and when those changes took place.

==How to find and use a password==
#Click the LastPass icon in your browser window.
#Use the search box or browse the Sites list.
#Clicking a site will take you there (in a new tab).
#If the form doesn’t auto-fill, use the buttons to copy the username and password.

[[File:Formsite_autofill.mov|frameless|1280px]]

==Secure notes==
LastPass can also safely store information that isn't formatted as a login, such as passport info or a credit card. You can find the secure notes tool in the LastPass menu. There are many templates for secure notes and you can upload attachments to them, as well. This means that in addition to having your passport information on hand at all times, you can also have a scan of the front page available for visa applications.

Secure notes can be shared just like logins.

==Form fills==
You can also fill out an extensive profile of information commonly found in web forms. If a site is programmed correctly, you can use LastPass to input all of that information for you.

This is a convenient place to store credit card info, for example.

==Best practices==
Between the browser button, the phone apps, and lastpass.com, you should be able to either automatically log into a site or use copy/paste to do it manually. There will be very few situations in which you'll actually type in a password.

This means that you can increase the security of all your accounts by creating a unique, complex password for each online account. There is a tool within LastPass that will generate these passwords for you.

Check out the security challenge feature within LastPass to get an idea of the security of your current passwords.

LastPass

2017-09-26T21:00:02Z

Dani: fleshed out info about personal accounts

LastPass is a secure, shared repository of passwords and other information.

Its main advantage is that you only need to remember one password to access all of your logins.

You can share certain passwords and notes with your team while keeping other information private. Shared passwords are always up-to-date, even if a team member has just made a change or added a new login to the folder.

Browser extensions make it easy to add and use stored logins as you work online, while iOS and Android apps and lastpass.com give you access to your information from anywhere.

If you'd like to take advantage of all that LastPass offers and use it to share your private information, please give the CW help desk a call at (877) 728-7150 and ask them to set up a linked personal account for you. You will remain in complete control of your information and will be able to unlink your personal information from your company account at any time.

==Master password==
Because your master password controls access to your entire LastPass database, it must be very strong and secure. We require that your master password be at least 16 characters long and include an uppercase letter, a lowercase letter, a number and a special character. A passphrase, instead of a password, is one easy way to do this. Something like <code>MyDreamCar:a1983DeLorean</code> is secure and meets our criteria, plus it should be easier to remember than a random collection of letters and numbers. The easiest way to make a password more secure is to make it longer.

==The LastPass software==
You'll mostly use LastPass as an extension on your web browser of choice. It will appear as a button with three dots and a tiny cursor. If you do not have this button, please call the CW help desk at (877) 728-7150 and ask them to install it for you.

The button will be gray until you enter your master password. (You'll need to do this once a day or after you close your browser.) A yellow button indicates that you've entered the wrong password.

==How to add a password==
If the LastPass button is red and you log into a website, you will almost certainly be offered the chance to save the site to your LastPass repository. If not, you can always manually add sites using the LastPass button.

CW can also help you import passwords from a different password management program, a spreadsheet, or your web browser's password tool. LastPass can also import your computer's saved WiFi passwords.

==How to find and use a password==
#Click the LastPass icon in your browser window.
#Use the search box or browse the Sites list.
#Clicking a site will take you there (in a new tab).
#If the form doesn’t auto-fill, use the buttons to copy the username and password.

[[File:Formsite_autofill.mov|frameless|1280px]]

==Sharing passwords==
Once a password is in LastPass, you can share it with your team by putting it into the appropriate shared folder. This is ideal for brand social media accounts or online tools such as Brightcove.

Depending on where you are within LastPass, you'll either see a wrench when you hover over a login or be offered an Edit button. If you click that, you'll see a drop-down menu where you can select the folder in which that items should be stored. A login can only be stored in one folder.

The real beauty of sharing passwords via LastPass is that they will always be up-to-date for everyone on the team, regardless of who last made changes and when those changes took place.

==Secure notes==
LastPass can also safely store information that isn't formatted as a login, such as passport info or a credit card. You can find the secure notes tool in the LastPass menu. There are many templates for secure notes and you can upload attachments to them, as well. This means that in addition to having your passport information on hand at all times, you can also have a scan of the front page available for visa applications.

Secure notes can be shared just like logins.

==Form fills==
You can also fill out an extensive profile of information commonly found in web forms. If a site is programmed correctly, you can use LastPass to input all of that information for you.

This is a convenient place to store credit card info, for example.

==Best practices==
Between the browser button, the phone apps, and lastpass.com, you should be able to either automatically log into a site or use copy/paste to do it manually. There will be very few situations in which you'll actually type in a password.

This means that you can increase the security of all your accounts by creating a unique, complex password for each online account. There is a tool within LastPass that will generate these passwords for you.

Check out the security challenge feature within LastPass to get an idea of the security of your current passwords.

MediaWiki:Sidebar

2017-09-26T20:58:40Z

Dani: added LastPass to sidebar

LastPass

2017-09-26T20:57:42Z

Dani: Added full documentation

LastPass is a secure, shared repository of passwords and other information. (If you'd like to take advantage of all that LastPass offers, please give the CW help desk a call at (877) 728-7150 and ask them to set up a linked personal account for you.)

Its main advantage is that you only need to remember one password to access all of your logins.

You can share certain passwords and notes with your team while keeping other information private. Shared passwords are always up-to-date, even if a team member has just made a change or added a new login to the folder.

Browser extensions make it easy to add and use stored logins as you work online, while iOS and Android apps and lastpass.com give you access to your information from anywhere.

==Master password==
Because your master password controls access to your entire LastPass database, it must be very strong and secure. We require that your master password be at least 16 characters long and include an uppercase letter, a lowercase letter, a number and a special character. A passphrase, instead of a password, is one easy way to do this. Something like <code>MyDreamCar:a1983DeLorean</code> is secure and meets our criteria, plus it should be easier to remember than a random collection of letters and numbers. The easiest way to make a password more secure is to make it longer.

==The LastPass software==
You'll mostly use LastPass as an extension on your web browser of choice. It will appear as a button with three dots and a tiny cursor. If you do not have this button, please call the CW help desk at (877) 728-7150 and ask them to install it for you.

The button will be gray until you enter your master password. (You'll need to do this once a day or after you close your browser.) A yellow button indicates that you've entered the wrong password.

==How to add a password==
If the LastPass button is red and you log into a website, you will almost certainly be offered the chance to save the site to your LastPass repository. If not, you can always manually add sites using the LastPass button.

CW can also help you import passwords from a different password management program, a spreadsheet, or your web browser's password tool. LastPass can also import your computer's saved WiFi passwords.

==How to find and use a password==
#Click the LastPass icon in your browser window.
#Use the search box or browse the Sites list.
#Clicking a site will take you there (in a new tab).
#If the form doesn’t auto-fill, use the buttons to copy the username and password.

[[File:Formsite_autofill.mov|frameless|1280px]]

==Sharing passwords==
Once a password is in LastPass, you can share it with your team by putting it into the appropriate shared folder. This is ideal for brand social media accounts or online tools such as Brightcove.

Depending on where you are within LastPass, you'll either see a wrench when you hover over a login or be offered an Edit button. If you click that, you'll see a drop-down menu where you can select the folder in which that items should be stored. A login can only be stored in one folder.

The real beauty of sharing passwords via LastPass is that they will always be up-to-date for everyone on the team, regardless of who last made changes and when those changes took place.

==Secure notes==
LastPass can also safely store information that isn't formatted as a login, such as passport info or a credit card. You can find the secure notes tool in the LastPass menu. There are many templates for secure notes and you can upload attachments to them, as well. This means that in addition to having your passport information on hand at all times, you can also have a scan of the front page available for visa applications.

Secure notes can be shared just like logins.

==Form fills==
You can also fill out an extensive profile of information commonly found in web forms. If a site is programmed correctly, you can use LastPass to input all of that information for you.

This is a convenient place to store credit card info, for example.

==Best practices==
Between the browser button, the phone apps, and lastpass.com, you should be able to either automatically log into a site or use copy/paste to do it manually. There will be very few situations in which you'll actually type in a password.

This means that you can increase the security of all your accounts by creating a unique, complex password for each online account. There is a tool within LastPass that will generate these passwords for you.

Check out the security challenge feature within LastPass to get an idea of the security of your current passwords.